Aircall Reviews

Pros

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Cons

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alternatives Considered

CallTools and Zoiper

Reasons for Choosing Aircall

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Switched From

CallTools

Reasons for Switching to Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.

Pros

Integrates with salesmsg to send out mass sms

Cons

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall.

Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is)

Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday.

Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle.

When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.

Pros

Business call management solution. It is very pleasant to use with a well thought out history.

Cons

The management of contacts can be much improved.

Alternatives Considered

CloudTalk

Switched From

CloudTalk

Pros

Hi,
My team and I are using daily the softwre Aircall to manage our customers calls and requests.
Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

Cons

Not so much :) The price of the soft is probably to high for very small and small companies.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Aircall

Some of our collaborators already know how to use Aircall.

Pros

- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success

Cons

Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Pros

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Cons

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Alternatives Considered

Twilio

Switched From

Twilio

Reasons for Switching to Aircall

I found it much easier to use and the integration feature sold me.

Pros

The use IS very easy in click to contact my customers, because he took them in hand.

Cons

I haven't had any inconveniences from this aircall software.

Pros

The aircall software is very easy to use and very affordable

Cons

No simultaneous call features.

Pros

Calling is good, we can transfer calls easily,Overall easy to use.

Cons

We can easily transfer the calls internally

Pros

I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard.

Cons

The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

Pros

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Cons

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Pros

This software is integratable on desktop and on our cell devices

Cons

Sometimes the quality of the voice is garbled and it makes it hard to conduct business

Alternatives Considered

Zoom Meetings

Reasons for Switching to Aircall

Cost and need

Pros

Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support.

Cons

It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail.

Pros

Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed.

Cons

Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented.

Alternatives Considered

JustCall

Pros

The thing I love most about air call is how easy it is to use. everything is clean and works as you'd expect. much simpler to use than other phone systems I've used in the past. Great job!

Cons

sometimes I have interference on the line, but it's hard to say if that is network-related, the software, or possibly the person on the other line.

Pros

interface looked nice, the call recording function was useful

Cons

Where do we begin? Aircall has been nothing but a headache for us.

PRODUCT:
- Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem.
- The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app.
- The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash

Pros

It is easy to use, effective.
I like the recording part more, as it gives me a great chance to monitor my CMSs' calls and make the needed improvements, develop phone call quality guidelines to reach out to the Joomag quality support.

Cons

Customer support, as it takes pretty long to receive the needed assistance.

Pros

Rep was knowledgeable support tech that genuinely cared about the client.

Cons

- French engineered which says a lot
- Horrible call quality that was down a few times a week
- Buggy interface
- Power Dialer is a joke just a glorified chrome extension that crashes every 5 minutes
- Total rip off for the price
- You can't even accept another call while you're talking to a client
- Trying to end this nightmare was even worse when trying to port over numbers
- We had a situation where our rep could hear the customer but the call would drop in 5 seconds. Support took days to respond and then it magically started working again with no explanation.

Alternatives Considered

RingCentral MVP

Reasons for Choosing Aircall

Everything

Switched From

RingCentral MVP

Pros

I like the product itself and the possibility to make integrations to the my website under Shopify. Also hhe desktop client works really well as an endpoint for presence and call handling.

Cons

SMS messaging is missing, I hope I'll be a in the next futur.

Pros

Our company has been using Aircall for about 3 years now. It's such a neat, great functioning tool.
I had tried Zoom and RingCentral and I have a hard time hearing the person in another line.
Most of the time, it takes a few seconds for the other person to receive my message.

Aircall does not log

Cons

A little expensive than other dialers...

Pros

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties.
Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Cons

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Pros

I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware.

Cons

Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number.

Pros

Easy to install in your laptop and your phone, you dont need to give your personal number to workers, just aircall number and you can choose when people can call you or not.

Cons

Nothing special, all are advantages, nothing to say.

Pros

I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc. I also like the easy IVR system someone can set up with minimum DEV resources or at all.

Cons

Nothing that I have on top of mind right now.