User Reviews Overview
About Aircall
Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the...
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- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I love AirCall, been using it for over four years now!
I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.
Pros
AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.
Cons
I have no complaints, it's the best VOIP service I've used.
Response from Aircall
Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall amazing!
Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
Pros
The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.
Cons
The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.
Reasons for Choosing Aircall
Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.Switched From
CallToolsReasons for Switching to Aircall
Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
If you like a tons of bugs, features randomly removed, and terrible customer service that...
Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.
Pros
They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.
Cons
I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.
I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.
Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.
I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.
This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.
Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!
I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.
Top Aircall Alternatives
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Quality review of Aircall
Pros
- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform
Cons
- sometimes call are not getting logged through API connection. but not big issues
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Accuracy meets efficiency!
Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.
Pros
Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.
Cons
Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.
Response from Aircall
Hi Eden,
We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience.
Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer.
Have a great day!
Cheers,
Max from Aircall

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Deceptive Billing Practices
The worst VoIP service we have ever used.
Pros
Nothing. The product sucked all around.
Cons
Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.
Reasons for Choosing Aircall
Deceptive marketing that made us believe they had better integrations than they doReasons for Switching to Aircall
Deceptive sales process, we were promised features that don’t exist or work.Response from Aircall
Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall
———
Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Fantastic product, service and customer service!
I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate.
Pros
I love the immediate use of the product that is available. I truly do love the customer service as well!
Cons
I really don't have any cons that I've found while using Aircall yet.
Reasons for Choosing Aircall
The connection issues present with our old provider was inhibiting our team.Switched From
TalkdeskReasons for Switching to Aircall
Aircall had everything we needed for the best pricing and was transparent about their pricing structure.- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Aircall has great features!
Pros
We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.
Cons
The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.
Alternatives Considered
TwilioSwitched From
TwilioReasons for Switching to Aircall
I found it much easier to use and the integration feature sold me.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
One of the best
I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget
Pros
It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.
Cons
Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.
Response from Aircall
Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max
- Industry: Translation & Localization
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Good phone option if your business is spread all over the world
Pros
The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.
Cons
I don't think there's anything I didn't like at all, it reminds me a bit of Skype.
- Industry: Luxury Goods & Jewelry
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Pros
Hi,
My team and I are using daily the softwre Aircall to manage our customers calls and requests.
Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.
Cons
Not so much :) The price of the soft is probably to high for very small and small companies.
Alternatives Considered
Zendesk SuiteReasons for Switching to Aircall
Some of our collaborators already know how to use Aircall.
- Industry: Chemicals
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Aircall is a cloud-based phone system with advanced call center features and easy integration...
Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.
Pros
According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.
Cons
I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable
Response from Aircall
Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io).
Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel
And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Do not recommend at all
horrible
Pros
interface looked nice, the call recording function was useful
Cons
Where do we begin? Aircall has been nothing but a headache for us.
PRODUCT:
- Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem.
- The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app.
- The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash
Response from Aircall
Hi Caitlin, Thank you for sharing your candid feedback. We're very sorry to hear that you experienced issues while using our product and working with our teams. Aircall prides itself on bringing its customers the power of voice, and we appreciate that you shared yours with us. Our Product and Tech Teams are focusing on a number of areas in the next year to improve our customer experience including enhanced iOS and Android apps, a redesigned dashboard, and continuous infrastructure improvement to ensure highest call quality and reliability. We hope that we can help resolve this issues with you. Please don't hesitate to reach out to your Account Manager with any questions you may have. - Leslie
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A companion for remote job
I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !
Pros
The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
I love the sms tool available for France and UK, it is very handy for reaching busy customers
Cons
The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)
Response from Aircall
Hi there,
Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below:
https://help.aircall.io/en/articles/3819519-news-updates
Best,
Leslie from Aircall
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Terrible Audio Quality
Pros
Integrates nicely with HubSpot and many of the other services we use
Cons
The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.
Reasons for Choosing Aircall
More features and better integrationSwitched From
TalkrouteReasons for Switching to Aircall
I met a rep at a virtual event- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The bare necesity
It handles all our basic needs for our company at an affordable cost.
Pros
This software is integratable on desktop and on our cell devices
Cons
Sometimes the quality of the voice is garbled and it makes it hard to conduct business
Alternatives Considered
Zoom MeetingsReasons for Switching to Aircall
Cost and needResponse from Aircall
Hi Ana,
Thank you for sharing your feedback with us, it means a lot! To help you have an even better experience with Aircall, we recommend you follow our network recommendations in the following article; https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations
Hopefully this helps alleviate any quality concerns you may have experienced. If a specific issue arises in the future, please let our support team know so that we can help you resolve it: https://support-atlassian.aircall.io/
Cheers,
Max from Aircall
Cheers,
Max from Aircall
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Aircall for Small Businesses
It has been a great experience. All our customer service agents use it, and training them takes only a few minutes. As an administrator I am able to see their activity and manage their use.
Pros
I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.
Cons
It is not a very robust software, but it's all we need for our business.
Response from Aircall
Hi Monica,
We appreciate you sharing your feedback with us! We're glad that Aircall is helping your business out with its essential communication needs. To go a step further, many of our customers like to pair Aircall with their other business software to unlock advanced workflows. You can check out the options here: https://aircall.io/call-center-software-integrations/
Let me know if you need any help!
Cheers,
Max from Aircall

- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Really good call system trough internet
We didn't have visibility on how many calls we were missing and Aircall solved this.
Pros
- Analytics are complete and really heplful- It's very easy to get started- Friendly dashboard and apps
Cons
- Is a bit expensive if you compare to a normal phone network
Alternatives Considered
JustCallResponse from Aircall
Hi Sergi, thank you for sharing your review. It sounds like you are really enjoying our analytics. We've spent a lot of time developing this feature, so we are very pleased to hear this! Now that you have visibility into your missed calls, we hope that you are able to win back some of your business and see a return on your investment. Cheers! - Max from Aircall
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
For telephony solution, it's missing some essential features
Overall, Aircall has delivered the telephony solution our company needed, albeit slightly less satisfactory than we would've liked. For the price, it's one of the more expensive options and I would expect that it deliver on helpful features.
Pros
The UI is easy and intuitive enough that I trust my non-tech savvy teammates to be able to easily co-administer. Their support is also top notch; any time I'm experiencing an issue, their support team quickly delivers an answer/solution within 1 business day.
Cons
For telephony solution, it's missing some essential features such as bulk update (the use case that is a constant pain point is company holidays, which at present require that I manually change the business hours and voice message for each line instead of being able to schedule these changes on a line-by-line basis).
Response from Aircall
Hi Jesse, thank you for leaving a thoughtful response. We appreciate your business! Regarding bulk updates and holiday hours, these are common feature requests that we are hard at work to deliver for our clients. Stay tuned for updates soon! - Cheers, Max from Aircall
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
The best way to set up a call center and to enable support!
Pros
I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.
Cons
We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Deceptive business practices. Non-existant support.
Pros
Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.
Cons
Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.
Response from Aircall
Hi Alex, thank you for taking the time to write this review. We're sorry to hear about the issues with your phone numbers and we'd love to help... When you can, please submit a ticket to us at support.aircall.io so we can locate your Aircall account details and assist further. Expect an update here soon. Thank you for your patience and understanding. - Anthony from Aircall
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Getting better!
Aircall does what it says, it gives you a lot of tools to help your workflow and customer support is helpful.
Pros
Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience.
Cons
analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm.
Response from Aircall
Hi Shannon,
Wow ���� Thank you for sharing your positive Aircall feedback with us! We're so happy to hear you are enjoying and benefiting from our new Analytics ���� If you ever need assistance with your account, please don't hesitate to reach out. - Leslie from Aircall
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Worst CSM rep and billing cancellation process. Beware!
Pros
Not applicable. I DO NOT recommend Aircall to any small business.
Cons
Integration with Hubspot is very limited and the sync does not properly work every time. After I expressed my disappointment about the integration and the high price I was paying, my CSM rep [SENSITIVE CONTENT] seemed more interested in locking me into a longer-term contract to lower my fees rather than helping me fix the root cause.
Response from Aircall
Hi John, I'm sorry that you had a negative experience working with our team and HubSpot integration. It is never our intention to make you feel unsupported, so for this, we sincerely apologize. I have contacted your CSM to see what we can do to help you out here. In the meantime, I encourage you to take some time to review a recent webinar we held on how to better use our HubSpot CRM integration (linked here: aircall.io/on-demand). I promise you it is worth the watch and you will probably learn some helpful tips you might not have known before. - Thanks, Max from Aircall
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Terrible product & unethical billing, Bad Customer Support - Avoid at all costs
Their pricing is deceptive. You're charged way more than what you agree to.
Pros
Intuitive software, which is good because onboarding is non-existent
Cons
The most important problem is that the sales and billing team is not ethical. They tried to force us to pay a forced year of the product, even though we never signed for this. From the first approach with Aircall, we assertively communicated that our intention was to test the product for a certain period of time, to evaluate if it was the solution we wanted at that moment.Several pricing options were presented to us, which we decided to select the monthly fee (higher cost) to have this flexibility. If they told us, at that time that the contract was forced to one year, we would have contracted the annual price (since it is cheaper) or most likely the service would not be contracted at all.After you sign the letter of intention and give your credit card for billing the Customer service is non-existent, the real product is meh (far from you are shown in the demos), and overly pricey when comparing to other options.
Response from Aircall
Hi Luis, I'm sorry that you feel you were misled. I assure you this was not our intention, at all. I would love to get to the bottom of this for you. Can you please send an email to [email protected] with your account information so that I can assist you? Thank you for your patience while we get this sorted. - Max from Aircall
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Decent Product, Very Poor Customer Care
Product is fine, customer care was not helpful when it came to billing issues.
Pros
It was a calling system. There was a little set up, the cost was pretty high for the basic functionality that we had.
Cons
The software itself was fine, but we had a very unfortunate experience with customer care. We stopped using the system and requested a cancellation. Then, we were charged. A refund was requested and we didn't hear anything back for weeks. Then, when we finally heard back we were told to use their billing ticketing system to which we had no access to. Then, when I pointed out that we weren't able to use the billing ticketing system we were told to get in touch with our AE, who we didn't know existed. We heard nothing back for another several days. Then, finally, we got a one line response that said 'Sorry, we can't do anything about the refund that you requested.'
This experience was very frustrating, and I'm still trying to work with somebody at Aircall to get a proper response and explanation.
Response from Aircall
Hi Gabe, thank you for leaving a review. We welcome all feedback to help us improve for customers. I'm sorry to hear that you had an issue with our customer service. We would like to resolve this issue for you. Please send me a reply so that I can put you in touch with the right person to help. Cheers! - The Aircall Team