User Reviews Overview
About Synchroteam
Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam...
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Efficient. Informative. Useful
I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.
I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.
There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.
The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.
The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.
The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.
There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.
Demo the software, you'll like it.
Pros
Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization
Cons
missing some features, for example can't search by serial number
Response from Synchroteam
Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy Field service
I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.
Pros
An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports.
You can create a very professional documentation of your work
Cons
A few functions are Missing for me:
- read-only Text Type at Job Report Templates
- Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time)
- the designing of own report templates can be a bit difficult.
- a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user
Reasons for Switching to Synchroteam
Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.Response from Synchroteam
Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
- Used Daily for 1-5 months
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Review Source
Not great, not terrible
Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.
Pros
The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.
Cons
Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.
Response from Synchroteam
Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/
Top Synchroteam Alternatives
- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Cost effective
Satisfied and very well effective in our operation
Pros
Very effective and easy to implement than any application
Cons
Simple and yet effective very useful in our daily operation
Alternatives Considered
Microsoft PowerPointReasons for Switching to Synchroteam
Very useful and yet effective in our daily requirementsResponse from Synchroteam
Hello Leonilo - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service is very effective and easy to implement. We really appreciate your business.
We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Thank you, again!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
One of the best scheduling platforms out there!
I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.
Pros
Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.
Cons
Some app issues. The astrict symbol when searching for customers.
Response from Synchroteam
Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business.
We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Thank you, again!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I have brought it into my last 3 companies
I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.
Pros
Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.
Cons
The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.
Response from Synchroteam
David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business.
We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Initial review
Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons
Pros
Streamlining of my team's dispatching process
Cons
Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site
Response from Synchroteam
Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Surveys and servicing
Going digital has been a success.
1 click I can see if a job has started or has been completed.
Pros
template option is a big help, you can choose which template to use for a variety of jobs.
Customer reports can be sent the same day.
Cons
Sometimes syncing the reports can take some time but this is usually down to poor signals.
Response from Synchroteam
Thank you, Paul for reviewing Synchroteam's field service management solution. We are pleased to hear that our template option is huge help for your day to day operations.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Synchro team enabled us to optimise our service planning
Good experience. helpdesk responds as expected
Pros
Easy to create a new user, without any costs
Cons
there is no dutch helpdesk. Not all our employees are good in the English language.
Response from Synchroteam
Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good Product and Great support
Very Good support and quick to respond to questions
Pros
Easy to get a person to communicate with
Cons
Reports and Training could be improved on
Response from Synchroteam
Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great!
Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
- Industry: Facilities Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Customizable system
Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.
Pros
Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.
Cons
The possibility of doing activities in a massive way is limited to an advanced understanding.
Response from Synchroteam
Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Program
The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.
Pros
We loved the compact feel of it. Not as bulky and bloated as a CRM.
Cons
There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.
Response from Synchroteam
Josh, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear that you had a good experience with the platform and our customer service team. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Lots of features, lots of quirks
Pros
We tried out Synchroteam and committed to purchasing. There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.
Cons
After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.
Response from Synchroteam
Thank you Tanya for your review of Synchroteam’s Mobile Workforce Solution. We are glad to know your company has found our scheduling, invoicing, estimating, and inventory tracking features to be satisfactory for a Field Service team. We apologize for the limitations you faced with the Zoho CRM syncing, and have forwarded it to our support team to look into potential solutions. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
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Review Source
Finally found what I was looking for
I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.
Pros
Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy
Response from Synchroteam
Thank you for reviewing Synchroteam Uzair- we are glad we were the solution you have been looking for! We are happy to hear that the free trial and demo service was able to show you all the fantastic features Synchroteam has to offer. It is fantastic to hear how your appliance service and repair business has grown since using Synchroteam, and how our customer support team was able to get you there. Since your engineers benefit from the mobile app, especially in those low-coverage areas, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Used Weekly for 1+ year
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Review Source
Enables dispatch management in an easier mode
The workflow is smooth and manageable
Pros
There is a free trial mode for the software before making the final decision to buy the product
There is online support available to the new users
Cons
In areas where there is slow connection tracking down the various employees can be challenging in that situation
Response from Synchroteam
Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
PCW Management
a great experience worth referrals to other organisations/users
Pros
The ease of usage and knowledge transfer to other team members
Cons
for a beginner, it poses challenges on usage without being trained
Response from Synchroteam
Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team.
Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
- Used Daily for 1-5 months
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Review Source
The basics are easy. But finding an answer online...not so much.
Pros
It's basic, out of the box ease of use. It really is what you see is what you get on the schedule. Up and running in about an hour.
Cons
No user manual
No online video support
Difficulty in finding an answer online.
Forms are not easy to customize.
You don't have the ability to see what you have set up, from the technician's point of view, unless you purchase another user license. So, if your sitting on your computer, trying to confirm what the technician will see and the steps they need to take, you can't unless you spend more money.
Response from Synchroteam
Thank you for providing feedback about Synchroteam. We're glad that you found found the basics easy and were up-and-running in about an hour!
It sounds like you may have had some difficulty with some of our more advanced features. Feel free to send us a ticket if you have not found your answer in our Support pages (https://support.synchroteam.com/).
Thanks for the opportunity to understand how Construction businesses like Alpha Omega Construction Group, Inc. are using Synchroteam!
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Review Source
our team and our clients like the software. it is pretty easy to understand how to use it.
easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented:
1. service contract with SLA
2. reports on SLA met or not met
3. recurring scheduling which can already be assign to service technician
4. report on activities
5. reports per clients and type of clients
6. every time i revise a report all the previous data related to jobs is not showing in the report.
these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage.
thank you for listening!
Response from Synchroteam
Thank you Dana Elena for your feedback! We are pleased to hear the employees and clients of German Imaging Technologies Dubai find Synchroteam¿s software easy to use. We appreciate your requests for enhancements on reporting and synchronizing. Please check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases. Our support (https://support.synchroteam.com/) is also available to answer any process related questions, issues you may be facing, or other suggestions for improvements!
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Excellent product with useful features
.
Pros
Easy of use.
API for interfacing with your ERP system.
Comprehensive functionality.
Excellent pdf report with photos to email to your customer.
Cons
A users needs two logins if they need to use the web site and the mobile app.
Response from Synchroteam
Thank you for reviewing Synchroteam David- we are glad Interpump Hydraulics (UK) Ltd has found our field service management features useful! We are happy to hear that you are utilizing our API connection for your ERP system and enjoy the photo embedding capabilities in our customizable client invoices. Thank you for your feedback regarding double accounts when technicians need mobile access, we are currently working on a solution. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Quickly resolved my needs and we started to use it directly in our activities
It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Pros
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Cons
There is no major problem with the use of software and he trusted that the company will improve it with the feedback of the users
Response from Synchroteam
Thanks for your review, Jose. We are glad to hear that BAIRES SAC found Synchroteam easy, simple and quick to implement. We will be sure to pass along your positive feedback to our support team! If you would like to refer a friend or partner, we have an affiliate program that may be of interest. (https://www.synchroteam.com/affiliates.php) Thanks again for your review.
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Review Source
Productivity and control way up!
From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.
Pros
Very large feature set. Job planning and mapping screens. support.
Live synchronization with the mobile clients.
Cons
Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.
Response from Synchroteam
Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
All the tools, requires trial and error
Its been great we had on issue initially with the API version initially but so far has been a good experience.
Pros
It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.
Cons
It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.
Response from Synchroteam
Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Import & Export
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Application for faster reviews
Pros
It allows me to have a faster record of inspections and delivery of reports
Cons
manual customer records required because the export options not found correctly
Response from Synchroteam
Hello Erik - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our software allows you to review records faster. We really appreciate your business.
We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Thank you, again!
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Good Tracker
Pros
Very good form customization and tracking ability
Cons
slightly hard to get everything just right
Response from Synchroteam
Thank you for reviewing Synchroteam Stephen- we are glad our field service management solution has been a satisfactory for the Erlanger Hardware team! We are happy to hear that you have found our form customization and tracking features helpful. We understand every business is unique, and encourage you to reach out to our support team (https://support.synchroteam.com/) to see how we can make Synchroteam fit your business model just right. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Information Services
- Company size: 201–500 Employees
- Used Monthly for Free Trial
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Review Source
Great Product
Pros
Features and funtionality are great
UI and UX is good
Cons
Expensive but great product,
Response from Synchroteam
Hello Amit - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our feature & funcionality are great and what you need for your job. We really appreciate your business.
We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Thank you, again!
