User Reviews Overview
About Hightail
Hightail is a collaboration platform that enables businesses to streamline processes related to file sharing, project management, feedback collection or response and more. It provides mobile applications for Android and iOS...
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- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for large files and folders
At a great price, you can store a TON of files, very useful for anyone who is constantly sending, receiving, and storing all types of files.
Pros
Hightail makes it easy for me to share large files and folders with people inside and outside my company. You can create "spaces" where all types of files can be stores, and links to this space can be shared with anyone.
Cons
Safari does not support folder uploads, but opening chrome and uploading folders to spaces that way made it simple. This was my only hangup with the service.
Alternatives Considered
Dropbox BusinessReasons for Switching to Hightail
The price and features were great compared to dropbox!- Industry: Graphic Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
I'm not too crazy about Hightail
Hightail has some really awesome customer service. Other than that, I feel there are other cloud storage and file sharing applications that are more superior.
Pros
I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them.
Cons
I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for.
Reasons for Switching to Hightail
I actually ended up going with Google Drive and Dropbox as my choices. I ended my Hightail Subscription because Hightail was not as easy to navigate, it never really synced properly with my computer, and I like the functionality of Drive and Dropbox better. Plus, way more people use those services. So they are able to add the files I share with them directly into their own folders.- Used Daily for 2+ years
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Review Source
Narrowing of Features and Declining Value
Pros
You can set up a linked folder on your machine that syncs with Hightail. Back in the day (prior to August, 2017) this formed an ideal platform for disseminating content as you could grab download links and include them in your own communications.
Cons
Hightail has recently adopted a typical self-focused millennial mindset of tunnel-visioned genius: focusing on an increasingly narrow range of cool stuff and killing off highly practical features without pausing to think about the spectrum of their users. If the HT people have a favorite way of working, they think that everyone works just like they do. As of the most recent downgrade, it is no longer possible to copy download links for files. If you need to send a business email with multiple download links and other content, you're now out of luck, as the only option is to use Hightail's interface to send an email with one (concealed) link.
My needs include the ability to send multiple download links to my dealers and prospective dealers - everything from canned social media content to a range of literature and photos. If, for example, a dealer is setting up a website and needs logos, product shots and text files, I can no longer just send out an email with the links to the files on Hightail.
Overnight they have unthinkingly destroyed my once routine means of distributing a huge amount of content to our dealers and prospects across the U.S. In a single, narrow-mined stroke, the value of Hightail to my company has vanished overnight.
This was a totally brainless move. I suggest that people look for a better solution.
Top Hightail Alternatives
- Industry: Printing
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Good option for sharing large files
HighTail allows me to send large files efficiently to clients or suppliers. Since I deal with artwork design and production each and every day I really need an safe, fast and effective way to share files whether they be large proofs or final files for print/web production. HighTail generally suits my needs.
Pros
I like that I can share large files with my clients on a piece of software that lives on my computer rather than using an online service where I upload the file via a web browser. I feel it is a more secure process when using an app as opposed to using a service such as WeTransfer. I consider the free version to be a great tool that is less troublesome than dropbox.
Cons
While I consider the free version to be a great tool, I do believe that the paid version is a bit on the expensive side for my level of use. I consistently use HighTail, but not enough to justify a monthly subscription. If I run into limits on what I can upload for free, I will then move to another free alternative that has less restritive file size limits such as WeTransfer.
Alternatives Considered
Dropbox BusinessReasons for Switching to Hightail
I liked HighTail's interface better than DropBox. I had also used Yousendit for years so I was very familiar with the format.- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
SO Much Easier than Dropbox
I send and receive audio files all the time and there is never a problem.
Pros
Its ease of use. Whether sending or receiving audio files there's never a problem.
Cons
Well, it would be nice if it were free....
Alternatives Considered
Dropbox BusinessReasons for Choosing Hightail
I was always getting confused with DropBox, where are files? did you send them yet? did you get them yet? As many times as I used it there was always some problem.Switched From
Dropbox BusinessReasons for Switching to Hightail
Ease of use. Hightail is a breeze- sending or receiving. DropBox always seems to send me down a rabbit hole- too much wasted time. Hightail is quick and easy and always gets the job done!- Industry: Photography
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good for online proofing, file sharing and creative project management
Have been using it for many years now and more or less satisfied. Customer support is responsive and revert promptly.
Pros
You can easily share graphics to your client for feedback. The annotation tools are very easy for anyone to use. You can also collect files from anyone by just sharing a link with them which they can use to directly upload and send files to you.
Cons
Not very customisable. Custom branding is limited. Users have to sign in to leave feedback.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Excellent next level file sharing app
We use it weekly and it is really helpful for confidential files or files where we want to have some receipt they were downloaded by the user. It is especially helpful for legal documents.
Pros
I really like the control you can have over sharing files. Prior to hightail we would just share dropbox links but they were not secure nor could you tell if someone had downloaded a file. Hightail solves those problems.
Cons
There isn't much to not like. I wish the teams pricing was a little lower but it's more than fair given it's alternatives.
- Industry: Retail
- Company size: 201–500 Employees
- Used for 1-5 months
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Review Source
Great For Sharing Lots of Photos
Overall, easy to use, easy to share, and user friendly.
Pros
It was pretty easy to get started and you get a lot of features even with a free account. We used this to share photos from a large event. We could share the link with others and they didn't need an account to access or download.
Cons
The organization is a little weird, I'm still not entirely sure what all the features are on this site.
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
HighTail - Easiest way to share large files
Pros
I love that there is no restraint on storage capacity with Hightail. I can chose file of any size and share it will any number of recipients keeping a tab on who is doing what with my file. It also allows me to share a file with someone for a specific period of time. It also offer plugins so that it can be integrated within your email service so that one can share large files directly from within an email. Another feature which sets it apart from other cloud storage providers is that it also offers digital signature capability and one can read and sign the shared documents from within Hightail. So documents never leave Hightail servers and remain secure.
Cons
Hightail keeps the individual files encrypted all the time through it's sophisticated encryption technology but it doesn't allow me to generate my own encryption keys which would have made me feel more in control over my data. Customer support is also very delayed and I have faced multiple instances when the service was down.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Simple, Easy-to-Use File Transfer Program
DOn't know why they changed the name from You Send It.
Pros
Hightail is so simple. Just drag and drop files of any size to send a link for the recipient to open the file.
Cons
There might be a better way to convey it on the receiving end - the recipient gets and email that says "John has sent you a file". With all the spamming these days, you have to take the extra step to let them know it's for real.
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Hightail - a business tool I can't live without.
I think I said this above having all my work in one place is huge for me. I can be tracking 2,3,4,...7 jobs at a time so I need a solution that helps me to keep it all straight and streamline the process. I get this with Hightail. Add in the fact that I can customize each space and there is the opportunity for collaboration right there in the space that's a time saver that I can't say enough about. When approvals need to happen asap this allows me to get the content there as quickly as possible and approved so we can move ahead. Hightail is one of those business tools I can't live without.
Pros
I love the ease of use for me. I'm a freelance Creative Director so it lets me customize content for my different clients per space while keeping in all in one accessible location for me. This helps me to streamline my process so it allows me to jump from job to job effortlessly. Also this allows me to share large files for immediate response and has the capabilities for there to be dialogue right there on the site again keeping all the content bundled in one easily accessible place.
Cons
I have had issues with clients not understanding what they are supposed to do with the invite or link. Also I've heard they are asked to download the software if this is their first visit and from one person I was told he ended up with a reoccurring charge after viewing the link. As I'm not personally encountering these issues but I've also been using Hightail for years I'm concerned about this client side of the equation. I'm mostly hearing this from non-tech savvy clients but they are clients that need to be managed is there a way to make this even simpler for them?
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Reliable Media Sharing Platrom.
With hightail, we are using their service as a way to effectively deliver large media files to clients. Spaces are used for when we hire contractors, especially for overseas productions shoots. They are able to drop videos in to share with us. Overall our experience with HIghtail has been great!
Pros
We worked with Hightail when they were known as YouSendIt and stuck with them after they rebranded. Their uploading services have always been reliable, and their constant updates and new features have kept our creative studios' workflow current and created more efficiencies. (spaces, video commenting/feedback) The receipt that is sent to our main inbox everytime we send a file is also great in that we are able to track projects and give us the piece of mind that the file actually sent. The expiration option ensures that we don't overload our spaces.
Cons
Viewing videos using mobile via their app is not the greatest experience and could be better optimized. No true full screen and slightly clunky, but nothing that can't be easily worked around.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Couldn't work globally without Hightail
I produce research-based thought leadership and content (NOT fake news...but content based on actual data from surveys or interviews with experts of groups of experts). Hightail provides an easy mechanism for me to store, distribute, share and catalog my material at all stages of the production journey. I can also get hold of files instantly in a client meeting, or at an aiport or hotel whilst travelling. I find it extremely helpful in maintaining productivity
Pros
Hightail makes it very easy for me to share and send very large files containing high quality graphics, video clips and text to my clients and associates around the world...and getting feedback and updates back quickly as well.
Cons
There are a lot of features and functions I haven't explored yet - so it's too early to criticise
- Industry: Graphic Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
I couldn't work without Hightail.
I have been very happy with Hightail and have used it for years. I also included the Uplink on my website so clients can upload large files to me.
Pros
Hightail is very easy to use and the recipient doesn't need to have permission or the software or anything else to get my files. It is also very easy for them to forward the email to someone else. This is very helpful when I send large files to my client for printing. They can just forward the email on to their printer.
Cons
There are occasional problem when clients upload files to Hightail - Uplink. I've had several clients complain that they aren't able to upload more than 7-8 jpgs at a time. It is very frustrating and they usually give up and use Google or Dropbox.
- Industry: Religious Institutions
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The best investment I've made!
I am loyal to Hightail which says a lot. When I joined it was called You Send it and then Hightail and I guess there is a new name now. I will always call it Hightail. Its outstanding service. Thank you.
Pros
I love Hightail and have been a customer for a few years. The monthly rate is great and I hope and pray that you don't raise your prices. I have NO complaints. It's easy and its fast. Thank you Hightail!
Cons
Oh only one time the file I sent didn't make it to the recipient. Another time the desktop app didn't work. I got an error message and had to start over typing in the directions inside the text window. I called and I was helped by fantastic customer support and or tech support. Thank you.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Hightail Spaces are lost in space
I really liked Hightail before they started messing with a great product that included an Outlook add on tool. So easy to securely share files. Now file sharing requires logging into hightail. My customers complained that they were prompted to set up a Hightail account before they could access shared files.
Pros
Hightail has a very user friendly uplink portal. And it is very reasonably priced software for a small business.
Cons
Started with "yousendit" originally and then the file sharing company reinvented itself with a name change that had no identification related to file sharing. Also, Hightail had a great Outlook add on tool that they abandoned out of the blue.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Get it for free, keep it forever - Send large files with Hightail
Overall, I have been using and recommending Hightail for years and will continue to do so. It's a great service that does what it says it does - helps you securely send large files between parties. Other partners use the enterprise tools and I've found the process of marking up collaborations pretty seamless, as well.
Pros
I have loved Hightail for years. It's a great tool to keep in my pocket for one-off large file exchanges with prospects, new hires, and transient contacts that we don't want to set up on our internal fileshare service. The free send is limited to one file, so make it count!
Cons
Sometimes - just sometimes - a file will slip through the cracks somehow and take a while to process and send. It doesn't happen often, and there doesn't seem to be any particular trigger. High server volume? A problem in the file itself? Who knows? But don't use this service if you absolutely, positively, MUST have the file in the other party's hands within the next five minutes.
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Satisfied User
Overall easy to use, love it.
Pros
I've been using this software for most of my career. Back when it was yousendit, I find it's a great way to send proofs and get a visual confirmation of receipt and that they are capable of commenting directly onto proofs
Cons
The only complaint I have is that I have a lot of contacts and I can't seem to delete or remove old addresses. That is rather frustrating, but used to it so not a deal breaker. If that was corrected that would be the best!!
- Industry: Broadcast Media
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Hightail Makes My Life Easier!
I am always sending large files to numerous clients every workday, and Hightail makes it easy to do.
Pros
With but a few (and I do mean very few) instances, Hightail has worked exceptionally well for me and my needs to transfer numerous large files frequently. Reliable, easy to use, and affordable, Hightail is my choice over all the other available services.
Cons
In the 12 plus years I have used Hightail (and it predecessor, yousendit) I really can't think of any, offhand.
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best at what they do.
I'm a professional photographer and deliver thousands of high resolution photos a month and this would not be possible without this type of quality service.
Pros
Have tried other similar products but none meet the standards set by HighTail. My clients always know they will receive there files online and know they are safely stored. Have been a customer of theirs for over 10 years so I must like the company.
Cons
As a customer for over 10 years I have found no Cons.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Sharing, Editing, Singing & Managing Files Made Simple
Our team is accessing files remotely for collaboration and production using Hightail due to which we can save our time and focus on business productivity.
Pros
I like its file tracking feature that allows me to track sent and received files on various dates. Additionally, the data-sharing notification feature is excellent that makes file sharing more professional and managed.
Cons
With its free account space for storage is limited to 2 GB only, and also the maximum file size upload is only 250 MB, which is very low as compared to the other similar cloud storage providers out there.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
HIghtail
I send out radio shows and commercials to stations all over the country and very pleased with the speed they get to my clients.
Pros
Easy to use for someone like me who is not great on a computer.
Cons
When changes are made and not notified about it. Once I figure it out everything is ok.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Too Often Crashes
I send audio files to the radio station where I am programming director. I sometimes send audio files to people who request them.
Pros
Easy to use in terms of general process.
Cons
It very frequently starts saving an audio file and then stalls. After a stall happens, you have to start over if it is ever going to send. Lately it has wobbled like crazy when it is sending. That is visually alarming.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Hightail has always responded quickly when a problem arises which isn't very often.
Pros
This software is easy to use and affordable. Most people can access the files we send through Hightail without a problem.
Cons
I don't like the black background with very light grey writing on the page that records what we have sent out. It makes it difficult when researching for a particular order.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
10/10
It is simply a lifesaving tool, in business terms and great for both internal and client collaboration
I am proud to have been a user since the early days, and love customizing each portal that I create, and then providing a personalised link to both my team and clients alike
Pros
I have been a user for ten years, and it is so very intuitive
Cons
Trying to change my email address, as a username (not easy)