FreshBooks Reviews

Pros

The subscription pricing is so fair and so affordable and the support centre is so amazing and excellent as they attend to me on time and help to deal with my problem on time.

Cons

Freshbooks is an amazing software to me so far as I can generate invoices so easily and track time at the same time, for me this is what I was looking for to see from this software.

Pros

Freshbooks made it easy to manage accounts receivables and payables. You are able to easily create invoices and followup on any past due invoices.

Cons

Wish the price was a bit cheaper especially for business owners who are starting out, $40 a month , plus additional I believe $6 a month adds up quickly.

Pros

That it isn't Quickbooks online. I thought QBO was a train wreck and now I can see that ALL of these cloud based accounting firms are just a front for the bookkeepers union. They must be because you Will need one when you use this.

Cons

Same goofy kind of double entry stuff that I experienced with QBO. Bank feeds are not your friend.

Alternatives Considered

Zoho CRM and Xero

Reasons for Choosing FreshBooks

I was tired of being up sold for everything that I shouldn't need like a bookkeeper.

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

It had good reviews from people that do not work in service industry's

Pros

Freshbooks helps our digital marketing agency keep track of tasks completed for clients and allows us to list those tasks on invoices that can be paid via ACH or Credit Card online by our clients very easily. Freshbooks templates are very professional looking and my clients have a very good experience.

Cons

I wish payments would process to our bank account faster.

Sometimes invoices go to spam when sending emails to customers through Fresbhooks messages.

Alternatives Considered

QuickBooks Online

Reasons for Switching to FreshBooks

Freshbooks has a better user interface and is easier to use than Quickbooks.

Pros

Simplicity.Unlike other 'Big names'accounting softwares, FreshBooks is very user friendly and fun!It meets all our needs for we can easily track our income, payroll,expenses, invoices and reports with ease.

Cons

I haven't found anything to deslike about FreshBooks it is such a powerful tool, very straightforward and has a great support team.

Pros

FreshBooks has a expenses monitoring function that gives us accurate expenditure insights to help us avoid overspending. It has very powerful data security functions that keeps our financial data very safe and confidential. FreshBooks also provides outstanding financial analytical and reporting tools that makes it easy to evaluate our financial health.

Cons

Honestly, all that could have gone right with FreshBooks has gone right leaving us with nothing to dislike about it at all.

Pros

Very easy to add, remove, or edit information and with the connection to multiple other platforms & apps I highly recommend this.

Cons

Setup was hard for one of the other employees who did not have any computer knowledge.

Alternatives Considered

QuickBooks GoPayment

Reasons for Switching to FreshBooks

Seemed easier and more professional looking.

Pros

Totally love it , practical ,super easy easy to navigate
Life saverr

Cons

Too expensive to my budget
I wish there is offers

Pros

It is ease of use and very straightforward. It is also simple to track expenses and provide a robust financial reporting.

Cons

The downside is limited integrations and the customization on some of the reports for users who need to perform certain analysis

Pros

One of the best application for small scale business owners to maintain financial records.
- User friendly dashboard
- Easy to work
- Easily we can maintain invoices, expenses, reports and other records.

Cons

- It is not suitable for large scale business
- Limitation for users

Pros

Pretty much everything.

The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.

Cons

The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.

I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

Pros

I love the clean and friendly UX of FreshBooks! It is a pretty efficient piece of software that helps me get paid quickly and easily. I feel it has grown up so much over the years too. Invoicing is super easy and tracking expenses. Those are my primary base needs to run my business.

Cons

I do wish that entering client information was a bit more intuitive as I feel like I'm doing input for a client into my contacts, importing it to my CRM, and then hand inputting into FreshBooks again feels redundant. I would really really really love to see a Mac App to complete the mobility and desktop experience. I dislike having to open a web page to manage things on a daily basis.

Alternatives Considered

QuickBooks Desktop

Reasons for Choosing FreshBooks

I switched over primarily because the invoicing in Moon Invoice was manual, they did not have a way for clients to make quick and easy payments. I would have to go into PayPal, and create a link with PayPal.me and copy/paste this with my emailed invoices, it was not efficient by any means. I had used FreshBooks previously and 17Hats a long time ago. I opted to try FreshBooks again and have been using it since. The cost of Moon Invoice is what really drew me in as it was $20/annually.

Switched From

17hats and Moon Invoice

Reasons for Switching to FreshBooks

FreshBooks just seemed more intuitive. QuickBooks has a long history of being bulky and complicated and expensive software. I keep looking at Billings Pro because I use DayLite now so we will see. :) I think FreshBooks is more advanced.

Pros

I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.

Cons

I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.

Alternatives Considered

QuickBooks Online

Reasons for Choosing FreshBooks

One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).

Switched From

QuickBooks Desktop

Reasons for Switching to FreshBooks

We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.

Pros

I used to love Quickbooks. It had an app, it had time tracking. Then everything I loved was taken away. Freshbooks is the choice we made because it was built for a small service-based business. Recurring billing, time tracking, payment processing, it's all built in and easy to use. It took me 2 hours to get setup completely and it was a great experience. It's great for an owner who needs to be able to just run their business.

Cons

This is a major miss on the accounting side of the house. If you came from Quickbooks, you know how important double-entry accounting is, in depth reporting with punchouts, a quick dashboard into profitability. This isn't the case with Freshbooks. You will need an accountant to help at the end of the year. Ours had to rebuild our system because it doesn't believe in a cash-based accounting system.

Pros

FreshBooks is a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. Additionally, the customer service team is always available to answer any questions you may have.

Cons

The only downside to FreshBooks is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software. Additionally, some of the features are a bit limited and could be improved.

Pros

FreshBooks is an accounting software that manages your daily invoices, receipt approvals, expenses, billable hours, and financial records. To improve the financial management of small businesses, FreshBooks is developing a cloud-based accounting solution. The firm boasts industry-leading customer service.

Cons

They recently implemented a new format that was mandatory for all users. The old version of FreshBooks was far better than the new one. The software's electronic payment option is the worst part. Some banks allow it while others refuse to even process the transaction.

Pros

Fresh books is really easy to use I love the integration of being able to have my invoices paid having the instant liks and much much more This is just a great software all around to manage your business.

Cons

I wish it integrated more with other softwares like high level and other CRM softwares but hopefully they'll add this in the future other than that everything else is great.

Pros

Over the years, FreshBooks has made efforts to improve its service and update the levels of programs. The latest change they made to the interface has improved some things but other parts have been left behind and I've personally not seen any updates or changes in the past few years. What I like MOST is what they started with years ago -- the ability to remind clients at the 30, 60, 90 day marks to pay their bills. However, the interface to set that feature up changed a few years ago with their major update and it's not as intuitive now.

Cons

I do NOT like the timer starting off before you even choose what project you are working on. This is a SIMPLE FIX. I asked about it years ago and was told that -- yah, basically you launch the timer and then click the pause button while you work out what project you are on -- then start the timer again. Not a good design.

I do NOT like setting up a new project and having a ton of task all added to this new project that I have to deselect -- about 20 or so that I have to remove each time -- and then add in the correct task for that project.

I do NOT like having to deal with setting default payment settings and reminders for each client I set-up. Can't that just be a universal default setting to turn on?

I do NOT like having service tiers change and being told the level I was previously on is changing and this new level will cost more -- and that's what I have to accept now. I'm a independent contractor and I have few clients -- I don't need the next level. But ... whatever.

Pros

I started using Freshbooks when I was given the opportunity to start a company in the wedding industry. At the time I had no idea what I was doing when it came to bookkeeping but FreshBooks made it easy to manage. What I loved about the software was the journey I followed, from Quotation to final invoice. The ability to send the quote/invoice with a simple click streamlined my business process. I eventually had to hand over when I couldn't handle the load, and because of the intuitive software, it was an simple handover. When I needed a report, i didn't have to wait for it to come from my bookkeeper, I just jumped online and got what I needed quickly and easily. Oh the cherry on the cake was the app. I used to showcase at trade-shows so the app allowed me to draw up an invoice and email the client without leaving the booth, or needing my laptop.

Cons

The price point was a bit of a hard pill to swallow, especially in an economy where the $ is much stronger than my local currency. The fluxuating market made budgeting a nightmare, and when getting a start up off the ground, every cent counts. While I could work around that, the one thing I disliked was the fact that one could go back and edit invoices/quotes post creation. I have since learnt that this is a big no no, but at the time I was non the wiser. I unfortunately lost money due to this, as many cash sales invoices were edited, and the balance pocketed.

Alternatives Considered

QuickBooks Online

Pros

FreshBooks gives one a robust and unified accounting platform where you can perform all your accounting tasks efficiently without having to use multiple products for each task. With its functionalities in bookkeeping, billing, accounting, expenses tracking, financial reporting and much more, it always proves to be the most qualified tool for solving your accounting needs. It helps generate very detailed financial reports which are effective at giving accurate insights on the position of the business financially. This also helps by guiding one on how to make crucial decisions to help improve your business performance. It has a very user-friendly user interface which gives one easy time when navigating through it and making use of its features. Moreso, some of its functions like invoicing comes with ready-made invoice templates which guides you toward generating professionally looking invoices for your customers. FreshBooks has a very committed user support team which are always ready to offer any assistance you need or answer any questions you might be having.

Cons

FreshBooks is a very effective accounting tool and each of its features has proved to be very useful. It's easy to use, has a very supportive customer support team and i have never encountered any difficulties when using it.

Pros

I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.

Cons

One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.

Pros

This might make me sound superficial but the first thing I loved about Freshbooks was the interface. The icons, the buttons, the way everything looks is so so appealing to me. And it made me want to use the trial version (I did this a little more than 1 year ago). Using it made me feel like I was getting my financial act together. Which it later did, btw.

The time tracker is the best... time saver for me. It records time and then adds everything together in a way that nothing else really did. It seems so obvious but nothing I was using before helped track my hours this way. This is the thing that used to drive me round the bend when it came time to invoicing clients. I used to delay invoicing (aka "getting paid") because my own system was terrible..and I could not find a better way until finally deciding that maybe I needed to pay for something to help me.

I like the notes section for the time entries. I like how flexible it is to shift recorded time entries around or update the text to better describe what work I actually did.

I also love the support from Freshbooks. They're super responsive and extremely helpful. They do not waste my time with a lot of blather I've experienced in so many other customer service situations (like repeating back to me the question I just proferred). They include screenshots and precise language to answer my questions.

Also: Expenses in FB. I now go out of my way to add in expenses as they come w/o avoiding them.

Cons

I recommended Freshbooks to a friend of mine who started using it right away. Then he had trouble with a really difficult client he'd billed using Freshbooks. This client (I subcontracted with the friend so am aware of what all happened) contested all of my friend's work and refused payment after paying the Freshbooks invoice. And Freshbooks allowed the chargeback to happen. I think other software does not allow this --- for example, my friend now uses Quickbooks as a result.

I have also experienced some quirks when it came to adding new jobs to repeat clients. This is likely my own error but it's not something I've cared to reach out to the support team to question.

I also have not downloaded a year's incoming and outgoing details to give to an accountant. So I don't know how well that all works. Again, my own thing, and not necessarily on them.

Pros

Ease of use and straightforward, simple interface. Easy invoicing.

Cons

Freshbooks lacks all of these industry standard security features:

No Two-Factor Authentication at login.

No IP address blocking to prevent certain IP addresses from logging in my account.

No log/audit showing when I last logged in and out of the account.

No forced internet timeout/log out when the account has been left untouched for a while.
This is standard on other online accounting software and is used by most banks as a security feature.

Pros

The old interface and the previous CEO management. Customer for 10 years, leaving because it's horrible now and customer service is broken and data security issues.

Cons

Their old software was good, and then they forced everyone to a less-featured new version that lacked functionality and jacked the price significantly. They say they always listen and take feedback from customers but in practice, I never saw any action from the feedback, its like a black hole from my experience. Their new version lacks features and is very clunky compared to the old one. After a year of having issues with the new version, I chose not to renew. I called to tell them I wished to cancel and please delete my credit card data. They refused to delete my credit card data and suggested I may get charged again. In 2011 their policy was that you would always have access to your data through the website regardless of having a paid account. Now they don't do that and have lied about their past policies to me. In 2011 you could have a free account with only one client and would always have access to your data that was what the sales pitch was, they said you would always have access to it. They were the first game in cloud accounting, so this was important. In 2016 when I switched to a new account because of a change in structure I still had access to my old account despite not paying for it after it expired for 3+ years. Now they are so horrible and so anti-customer that the day your subscription runs out they turn it off and block you from it. They are so greedy for money they run customers away. There are much better software and customer service for accounting software