Tango Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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User Reviews Overview

About Tango

Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive...

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Feature ratings

Value for Money
4.8
Features
4.7
Ease of Use
4.7
Customer Support
4.6

Browse Tango Reviews

490 of 490 reviews
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Joseph
Joseph
  • Industry: Civil Engineering
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/05/2023

Agrxis Review on Tango

Tango, in my opinion, has been a superb platform for organizing staff incentives and recognition schemes. I can easily explore and use the many functions because of the user-friendly interface and simple design. The "Rewards Catalog" is a noteworthy feature since it provides a variety of enticing awards that inspire and involve workers. The Manager-to-Peer Recognition tool, which enables me to recognize and acknowledge the work of my team members, is something I truly like. The eCards option allows me to send personalized notes and expressions of gratitude, which gives the recognition process a more personal touch. The peer-to-peer recognition tool encourages coworkers to acknowledge and support one another, which promotes a great workplace culture. I can modify the loyalty program to meet the requirements of my firm thanks to its extensive and adaptable rewards management functions. Tango has helped my organization build a culture of appreciation, develop cooperation, and increase employee morale overall. Any firm trying to increase employee appreciation and engagement should definitely consider Tango.

Pros

In my experience with Tango, what I liked most is the comprehensive and user-friendly platform it provides for managing employee recognition and rewards. The Manager-to-Peer Recognition feature is a standout, as it allows me to easily acknowledge and appreciate the hard work and achievements of my team members. The platform's eCards feature adds a personal touch, enabling me to send customized messages of recognition. The Peer-to-Peer Recognition feature promotes a positive work culture by encouraging colleagues to appreciate and support each other. The loyalty program and rewards management functionalities are also impressive, giving me the flexibility to design and implement a program that aligns with the specific needs of my organization.

Cons

In my experience with Tango, what I liked least is the limited customization options available for the eCards feature. While the platform offers a range of pre-designed templates, I found it somewhat restrictive when trying to personalize the eCards to match my organization's branding and style.

Pavan
  • Industry: Market Research
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/02/2023

One of the Best company in market

It was superb experience and we are using since 5+ years

Pros

as soon as we order we will get the vouchers on same day where u will not find with the competitors

Cons

Need to introduce popular brands like paypal to reach more people

Alternatives Considered

Empuls

Reasons for Choosing Tango

THe service and resolution providing way if raised any

Reasons for Switching to Tango

Huge available catalog structure where u will not get from its competitors
alton
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/09/2024

Tango makes rewards Fun.

Pros

Tango gives me the opportunity to boost employee morale. I distribute gift cards for things such as perfect attendance and meeting certain sales goals. My employees are appreciative and excited when they receive their gift card via email. The set up process with Tango took less than a week and it was an overall easy and effortless process.

Cons

There is nothing to not like about the software. It has been excellent so far.

Top Tango Alternatives

Jacob
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/10/2022

Stay Away From Tango Card

Tango's customer service had the opportunity to apply a quick solution, but instead decided to double down on a position that is both poor for the recognized employee, and poor for the company that is using their services as a 3rd party.

Pros

If you're looking for recognizing your employees, stay away from Tango Card. They employ arbitrary policies that are in place in bad faith to weasel employees out of their card balances. The policies they have in place are VERY different from industry standards, especially in the arbitrary and pointless expiration dates on funds before they take them, even after employees have paid taxes on these cards as earnings.

Cons

The customer service. Tango customer service is business oriented and not customer oriented.

Mai
Mai
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
4

5
Reviewed on 16/07/2024

Super easy for management of giftcard to reward employees' loyalty

Love Tango especially when you are on the receiving end of the rewards, for instance gift cards

Pros

That it is very easy and intuitive to understand, Tango just sends email directly to my email whenever I receive a gift card from my company rewarding my great achievement

Cons

I sometimes feel like they should have focused on just one or two aspects, for example gift card management only, instead of striving to onboard so many other features as well, which makes their brand pretty diluted and their dashboard densed.

Kavon
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 01/07/2023

Best rewardable app to use for gifts and prizes

It help me get gift cards and rewards that are functional and usable for a wide range of business and websites.

Pros

I love it , the concept and idea is very amazing that I can earn gift cards amazes me.

Cons

I really cant say anything bad or degrading about it ..all I know is that it's the card of the new century..

Katie
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/02/2023

Easy to use and implement

A good low-touch tool to offer incentives and rewards. We are utilizing it for a variety of needs. The primary use case is to help our sales team in their prospecting efforts and offer an incentive to take a meeting. Additionally, we have used to gift our clients during the holiday, survey winners, and employee recognition.

Pros

I like that there are no fees to utilize the platform so our entire budget can be used on gifting. That was not the case with a lot of the platforms I researched. It's very easy to use and they have pre-recorded training videos to help with training. It was very quick and simple to get started.

Cons

I wish there was better reporting on the status of gift cards sent. Currently, to see the status of viewed or redemption you need to look up each person individually. It would be super helpful if you could export a list to see their status so our sales teams know who they may need to follow up with. Additionally, it would be nice if we could send the digital gift card using our own email platform and still have the redemption status tracked. Some clients thought the email was spam since came from a different email address and some got stuck in their company spam filters.

Alternatives Considered

Sendoso and Postal

Reasons for Switching to Tango

The platform was free to utilize and had a large catalog of options that our customers, prospects, or employees could choose from.
Nicole
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2024

Highly recommend Tango!

Our employees love having Tango as a reward option!

Pros

Tango has been a great tool for us to reward our employees

Cons

I cannot think of anything that I dislike about Tango

Elza
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2024

Rewarding is simple and easy with Tango

Overall, I appreciate the simplicity of using the platform. Also, it's an easy and quick way to reward employees without having to mail physical gift cards, not to mention that the cost is much more affordable.

Pros

It's simple and fast to send and/or receive gift cards using the platform.

Cons

I would like to have more options for redeeming the rewards.

Whitney
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2024

Tango is great

My overall experience has been great with tango, they are fast with instantly sending the cards.

Pros

What I like most about tango is that you can send prepaid debit cards, gift cards, as well as rewards to anyone virtually.

Cons

There is none that I can think of right.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2022

Tango Card for Employee Engagement

The finest platform for giving electronic gifts to your employees is Tango Card. I frequently used this program as a software reviewer to claim the incentives I earned for providing beneficial reviews about various platforms for conducting business. The best feature of this software is that they have a set time for delivering e-gifts to customers, and all of the accumulated e-gifts can be combined into a single gift card. Employees benefited from this because they became more engaged in their work, and employers benefited as well (having better business due to good employees performance). This app's incentives don't expire, so you don't need to hurry to redeem your reward; instead, you can save the link and view it at a later time. The reward catalog contains all of the options you have for using your reward, allowing you to choose freely. There's no need to worry about keeping track of every transaction because you can see in the history if the request you made has been accepted or is still pending. Indeed, the interface of this software is very easy to use and you can easily send or receive digital rewards. I had previously used comparable platforms to Tango, such as Roller, but I prefer this app more because of how simple it is to use and how they guarantee that users will receive their rewards on time. Another positive aspect is how quickly their customer support responds when having issues in claiming incentives.

Pros

1. Claiming the vouchers is really easy because everything is available in the Catalog2. Filters can be found to easily choose the preferred rewards

Cons

1. Depending on country of origin, the choices where to use the digital reward is limited2. The incentive amount cannot be completely converted if the currency in your country is not denominated in dollars3. The remaining balance cannot be combined with other gift card links

swati
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 03/03/2021

My troubleshooter for E-gift cards

It's was really good to use this and I definitely recommend to use this at lest for once as it wouldn't disappoint you if your looking for safe and easy to manage Services.

Pros

It's really safe and secure. Every information that we share are secure and very action that takes place are transparent like we can easy track that exactly from where we are receiving the incentives .Moreover it provides really good customer care services you hardy have to wait a few minutes for any of their staff to attain your complain. You don't have to scroll a lot to complete the verifications and other necessary actions it can be done with few clicks.

Cons

So far I have not encountered any major draw backs except for some minor ones like Prepaid debit cards are hard to redeem and limitations on some free Gift Cards.

Safa
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/10/2023

A booster doge for small business

Although it has limitations it will bring a big change to your company if you apply it in your real life. It will motivate your users to engage with your business. So I will recommend it to small businesses mostly.

Pros

I came to know about tango after giving a review to Capterra. They provided me with a gift card. I feel very lucky. They give gift cards based on the user's preference. If you want to take Starbucks as a gift, you can choose it. If you want virtual debit card. You can do so.

Cons

Before when I used tango, there was so many gift card option for my region. But now there are not so many options available to redeem. So I would recommend them to improve their gift card providing field.

April
April
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

4
Reviewed on 11/08/2019

Could use some improvement

We use Tango to pay customers for completing surveys.

Pros

I like this program because you can pay multiple people at one time. You fill out a spreadsheet with all the names and payments, and then upload it. That feature is great.

Cons

There are a few things that could be improved with this program. It is clunky to use. You fill out a spreadsheet and upload to the website for payment to be sent to customers. If anything is even remotely off on your spreadsheet, payments will be delayed. There doesn't seem to be a consistent time of when payments to customers are made, as sometimes it is in a day or two and sometimes not for several days. Customer service and communication with this company is terrible! You cannot easily get ahold of anyone. You cannot call anyone, you have to email and a response can take days. Meanwhile customers are waiting for their payment and you have to field angry calls from them as you wait for Tango to respond. It doesn't seem worth it, might as well send out gift cards or do Paypal or something.

Sudhir
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/02/2023

Perfect solution for your rewards and recognition requirements

It has been a fabulous experience with Tango Card and unlike it's competitors where the rewards are limited to Amazon vouchers, Tango card offers a great deal of flexibility where it allows users to chose from multiple brands or stores. I have been using Tango card to reward my peers in the team as well.

Pros

The best part of Tango Cards is that it is widely accepted in many countries and caters to rewards for multiple currencies depending on which part of the globe you are. One of the salient features of the Tango Cards is it gives flexibility to it's receivers to choose gifts or rewards from various options.

Cons

One of the features where perhaps I would request Tango Card to enhance is to merge the balances of various cards into one card. This will enable users to have one tango card for all the rewards they have received.

Dipik
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/02/2023

Easy to Use, Effective Solution

We wanted to provide broad appeal, easy to fulfill incentives for customers. We chose Tango Card 5 years ago and are going strong.

Pros

Very easy to use for both ordering/distribution and usage by the end user. Support is great whenever we have any questions.

Cons

We have had no issues at all using Tango Card. We have distributed thousands of gift cards and have had zero issues.

Amalia
  • Industry: Executive Office
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/02/2023

Critical to our organization and mission

We LOVE Tango and do not see us functioning without them. We also have a fantastic account manager who is always responsibe.

Pros

Tango has allowed us to scale to over 500+ dinners a week on our platform without having to scale our staff which would not have been possible before. It has allowed us to function faster and more efficiently, with a better experience for our users.

Cons

Some kinks with Salesforce integration at the beginning but now runs smoothly.

Linda
Linda
  • Industry: Internet
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 26/02/2019

Tango Me this!

My overall experience has been great. I've used Tango from multiple companies or people. The redemption process is quick and easy.

Pros

I like it when many companies utilize Tango as an option to pay their users from gifts to payment for work. The emails sent out explains the easy steps in how to redeem your card. They also allow you to choose from multiple gift cards which makes the experience great. I've always received all communication quick and never had to use customer service for anything. I've been using Tango for over 4+ years and always enjoy using them.

Cons

I get sent many tango cards from different companies. I struggled in how to figure out how to stack the amount all in one lump sum vs $5 here or $40 there/

Hilary
  • Industry: Research
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/02/2023

Excellent low cost software to send e-gift cards

Excellent. Highly recommend

Pros

Customizable dollar amounts and real time tracking. Exceptional customer service

Cons

Initial limits to how much can be transferred in, but customer service works with you

Zach
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 07/06/2023

Tango for the win!

It has been an amazing experience since moving to Tango for our gift card distribution and I know our team is now much happier with not having to purchase and mail out gift cards like they used to.

Pros

It has greatly helped us to streamline our distribution of gift cards to employees whether that be for reaching service milestones, winning a contest or as a Christmas bonus. The amount of time savings is incredible as we sent several hundred gift cards together which normally would have taken several employees at least a day we now handle within an hour with one dedicated employee.

Cons

The only downside I have noticed about Tango is the catalog does differ between Canada and US. In Canada it would be great to see some additional vendors added as we do still occasionally have some employees give feedback that a store they were hoping to purchase from was not listed.

Kelly
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/07/2019

Microsoft Word is amazing and so simple to use!

Pros

This program is so simple to use. I use Microsoft Word everyday because of how easy it is to use and navigate.

Cons

There is nothing I do not like about Word. It is so simple and easy to use.

Gustavo
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 01/05/2020

E gift card review

It has been outstanding the great help is really making a difference in my day of life .

Pros

What I really enjoy about this this software is that it gives you the opportunity to reward those who find you joy digitally. Due to COVID19 we have been practicing social distancing and don’t have any touch contact with anybody . E- gift cards is really the way to go .

Cons

what i dislike sometimes about this software is that it has the tendency to not even be able to work or just not be redeemed-able

Marina
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/06/2022

Ease of use makes it the best.

We are big on needing to get customer emails (a requirement from manufacturer) since more accounts and subscriptions of many kinds exist these days. Tango allows us to gather more emails from guests/customers when they know they also get something from the exchange.

Pros

I like how easy it is to use. Companies new to offering rewards or using links to give rewards will not be too intimidated with this. We always want to offer a gift/reward to our customers that they actually appreciate and want to use. Gone are the days of excitement getting tumblers and branded hats. A simple link to even a $5-$10 gift card excites more. We get WAY more engagement and participation with Tango than we did with other reward options.

Cons

Would love to see an option for Paypal. I see Paypal as a reward option for some other reward programs, and it is the best way for the recipient to really feel like they are getting cash since they can then deposit it into their bank account.

Verified Reviewer
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 15/02/2023

Tango Card easy technology with Great incentives

Overall experience with tango card is very excellent with me. Its support me financially and mentally for doing extra work.

Pros

As I said above Tango Card easy technology with Great incentives provides to people's, who participated in various type of task like that surveys, quizzes. Most of genuine people very much satisfied liked me. Capterra paid great incentives through tango card end of the month energized me in my life.

Cons

Nothing is bad about tango card. Only Techno savy people's deserve to got tango card. I think tango card have some online help system or any phone support. It is good for their customers.

Kit
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/11/2022

Saving time and cost on market research

Its simplified reporting and data-gathering options integrated with the current system make my job much more manageable. The gift card redemption automation system makes it worry-free and stress-free on my part, not thinking about the technical issues because they will handle everything for you. Satisfaction of the respondents to the fullest makes them participate over and over again.

Pros

Simplified data for easy reporting anytime, anywhere. It saves my time managing market research at the same time and saves the cost of paying respondents because the tango card manages everything for you by having its own customer service support hotline or email.

Cons

Few gift card options in selected Asian countries like Philippines.

490 reviews