Kareo Billing Reviews

Pros

I think , billers must have created this tool. The integration with the clearing house is fabulous. We can track claims and work rejections/denials immediately.

Cons

Its disappointing to admit that the support and troubleshooting was not that great. I have had many times where I have had to get with Kareo support for some system glitches and errors. It slowed down my work as a scribe.

Pros

We love that the software is intuitive, and we can teach a clinic how to use it (on a basic level) in about an hour. The reports are accurate and easy to use. We can set up favorite reports, and generally get help whenever we're "stuck"

Cons

Enrollments--getting providers enrolled properly and getting assistance with those enrollments. Also, we really dislike that they offshore their help desk. It's challenging to get someone who can help us when we get an offshore rep.
We also wish there was a better defined collections procedure/status in the system which would help us better monitor what's gone to collection.
We cannot bill UB04 charges for facilities out of Kareo.

Alternatives Considered

AdvancedMD Billing Services

Reasons for Choosing Kareo Billing

It was a horrible platform for us. Reports were inaccurate, and the system was hard to use. We couldn't file corrected claims, couldn't see the path of a claim, etc.

Reasons for Switching to Kareo Billing

Pricing and system flexibility. We ultimately ended up with both to be able to accommodate the UB04 billing we need to do for some clients.

Pros

Nothing. The interface is modern looking, but it hides the abominable lack of functionality. The EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hoursuyiuyi

Cons

I do not have enough room to write a complete list of how terrible Kareo is. Basically, the EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hours trying to create work arounds. Your system will go down in the middle of your clinic and you have no recourse. During a particularly bad couple of days of no and/or unusably slow service, we had no choice but to close our office.
Kareo will say they are fixing issues or updating functionality, but the fixes are generally meaningless and the updates are mostly ineffectual. Customer support is also terrible. The calendar is very poor and does not interface with well with the rest of the EHR. In just one example, we were having issues with Kareo creating ghost appointments and randomly deleting patient appointments. It was throwing our practice into disarray because nobody could figure out what was happening. Imagine your patients being emailed for appointments they don’t have and showing up for clinic on random days or patients not showing up at all even though they are on the calendar. Kareo knew about the problem, saw what was happening and could not fix it. . It was yet another Kareo glitch due to the badly executed and buggy software. This is just one example among dozens of how Kareo will make it very expensive and difficult to successfully run your practice.

Pros

The main reason we were drawn to Kareo was it's API. It helped that it is cloud based and user friendly but our focus was on the ability to get the data out for use in reporting and our proprietary software and we were able to do that with Kareo.

Cons

The canned reporting is okay but most of the reports export to excel in an unusable format (or at least a difficult to use format with filler cells and merged cells).

Alternatives Considered

MDsuite EHR

Reasons for Choosing Kareo Billing

We wanted to move to a cloud based software with an open API.

Switched From

MDsuite EHR

Reasons for Switching to Kareo Billing

Mainly for the API and familiarity as a few key members of our staff had used it in the past.

Pros

The ability to perform a little extra claim scrubbing on the front end and also simple explanations for any rejections or denials.

Cons

The system gets very slow periodically and we are not able to use the document storage because it slows it down even more.

Pros

Integrates seamlessly with the EHR documentation system I use. Electronic billing with submission of clean claims 99.99% of the time.

Cons

Posting payments from EOB does not always reconcile requiring a manual time consuming correction.

Pros

It is a user friendly product. Different ways to get to the same outcome. A/R easy to read.

Cons

Sometimes customer service is difficult to understand.

Pros

The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.
It is easy and intuitive to use and everything is well laid out.
You can access the data most of the time you’re only limitation is the speed of your browser
The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.
It is easy and intuitive to use and everything is well laid out.
You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features
They have a great feature set. There always improving and adding more functionality.

Cons

There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices.
They need to have better support for doctors were trying to participate in there are too many marketing advertisements in my email for other features. Each shot should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate at this point your boilerplate template that should suffice most practices.
They need to have better support for doctors were trying to participate in MIPS. They should be a QCDR.

Pros

This integrates with WebPT, our documentation software. If we wanted to, they offer a price included scheduling / documentation software. MANY great features to facilitate claims processing and follow up.

Cons

They have discontinued some great features ( accessible if you know where to look ) in a "upgrade. They are not being able to do secondary electronic claims they way they claimed.. but are still trying to make it work.

Pros

User friendly

Cons

Needs to have a better way to send patient statements with the itemized breakdown instead of having to print one by one in the reports.

Pros

The software is very easy to use after a few weeks of learning the in's and out's. I likely don't utilize half of what the software is capable of, but it's perfect for what I need.

Cons

I wish it was possible to integrate the Kareo Practice Management software with more than one EHR in my industry. It is only available for Medicfusion integration.

Alternatives Considered

ChiroTouch and Eclipse

Reasons for Switching to Kareo Billing

I actually fell into Kareo due to the EMR it was paired with. And then Kareo quickly became my favorite software I've used in my 10 years in practice. I've been with Kareo for approx 5-6 years and have consistently been pleased and have no plans to change anytime in the future, unless forced to for some unforeseen reason.

Pros

I've used Kareo for the past 8 years and the support staff is wonderful and very helpful, they know their product and always come through with solving the problem in one call.

Cons

The one feature I would love to see is where our company's name can appear on certain reports, I've been requesting this for a while now so am waiting for that.

Pros

The program is easy to use, cost effective and the support is great.

Cons

Some of the reports I need are not easily accessible.

Alternatives Considered

EHR 24/7

Reasons for Switching to Kareo Billing

I had used it in the past and felt it was the perfect fit for us.

Pros

Electronic prescribing has warnings, drug info and formulary attached. Helps with determining whether or not you will have interactions with other medications that have been prescribed.

Cons

System goes down frequently. Has several bugs in it. Can't prescribe 2 narcotic medications for a patient. It refuses to send it electronically. Can't prescribe custom medications i.e. diabetic supplies electronically.
Won't interface with any of the local radiology facilities or labs like LabCorp, Sonora Quest ect.....even though we were promised when given the information by the representative [SENSITIVE CONTENT HIDDEN] who talked me into signing on. The so called templates that they say are available--aren't. Can't sign on to the system from more than one computer i.e. you have it open on your desk top and are using a lap top in the room. Was told that it was a HIPPA violation to have it running in more than one location. Obviously not. Have used EPIC, AHLTA, VA system, Allscripts, Nextgen, Citrex and several other EHRs. Never had this issue with them. Good luck trying to use them. I recommend that you look into other alternatives if you don't want to have the same experience that we have had.

Alternatives Considered

eClinicalWorks and Allscripts Practice Management

Reasons for Choosing Kareo Billing

They violated HIPPA and illegally released our EHR to someone who stated that they owned my clinic.

Switched From

Practice Fusion

Reasons for Switching to Kareo Billing

Because the sales representative assured us that our monthly costs would only increase by $200 and that we would have "fantastic" customer support. Obviously a "Bait & Switch." Signed up for one thing, got a lemon.

Pros

I have been using Kareo since 2012 and it has been very easy to use. The scheduler is very user friendly and east to navigate. I also use the billing end of it as well . I like that it populates the statements that are to be sent as well as the secondary claims that medicare sometimes does not forward.

Cons

I have had patients complain that the appointment reminder calls were not easily understood and did not give specific information about the doctor for the appointment.

Alternatives Considered

athenaOne

Reasons for Choosing Kareo Billing

the company was changing requirements

Reasons for Switching to Kareo Billing

cost and ease of use

Pros

Kareo is very user friendly. In the event I have an issue, the customer service team is immediately available to help me thru, via live chat, phone call or complete email instructions. They are very patient and tolerant of any need I may experience.

Cons

There really is nothing not to like about the software. It has all the features I need for my practice.

Pros

Set-up is very easy with Kareo, entering charges and posting payments comes as second nature. You have the ability to do things in an organized manner to streamline the workflows.

Cons

Making changes to already approved claims can be hard. It would be easy if the delete button actually works but half the time you click it with no results.

Alternatives Considered

Valant EHR Suite, Healthie and IntakeQ

Reasons for Switching to Kareo Billing

Functionality was very important.

Pros

What I like best about Kareo is that it is so user friendly. It is a very easy software to learn.

Cons

The refund process is too time consuming. Refunding insurance or a patient. It should be just a simple debit to a credit in the adjustment field.

Alternatives Considered

CGM APRIMA

Reasons for Choosing Kareo Billing

The old software went out of business.

Reasons for Switching to Kareo Billing

Much more cost effective and easier to use.

Pros

Software is easy to use for billing, has few problems but they are updating it.

Cons

Need improvement in the Electronic Medical records, but they are updating.

Pros

I enjoy how easy it is to navigate between windows. I really like the key performance indicators being available on the home page so I can take a quick scan to see how we're doing. I really like the hyperlinks that take me to rejected claims and denied claims as it makes it so easy to track and correct items. The reports are so nice and easy to export to Excel for my AR.

Cons

It is difficult to edit some things and that can be tedious. The payment posting is a little easier in some other programs but once I have gotten used to how Kareo has it set up, it is less difficult to navigate.

Pros

Our CSC is a true asset to your company! He was always there to assist with my questions, and made sure that I understood how to properly maneuver the system.

Cons

Kareo needs to improve their training. Most people don't like a cookie cutter approach for training (i.e. videos, trainers that only teach what is on their agenda)

Pros

Kareo is one of the first EHR and practice management system that is easy and simplified to learn for anyone no matter your computer experience. The cost for the EHR and PM is definitely much cheaper than most other systems out there! I learned a lot of the billing operations by watching their interactive webinars that is also simplified for easy learning!

Cons

The least I like about Kareo is probably the process of doing an adjustment or any changes once an account has money posted to it, I had to contact customer service to get assistance.

Pros

Customer service always available to help with questions. They are trained very well to know the system, and questions are usually answered on the first call.

Cons

None, delighted and happy. No complaints.

Pros

Easy to use and fairly simple to understand. Plenty of support and library of video and print help at the touch of a button

Cons

Not really anything it was a great experience so far. Posting is difficult to understand but the help is there to clear it up

Alternatives Considered

ChiroTouch

Reasons for Choosing Kareo Billing

New business and new needs

Switched From

eTHOMAS

Reasons for Switching to Kareo Billing

Price and features

Pros

Price. As a new practice, price was very influential in the decision to go with Kareo.

Our Success Coach was very helpful at first. Kareo appeared to have a high turnover initially which made it difficult during the first several months. However the Success Coaches were the highlight of Kareo's customer support.

Cons

The fact of the matter is their customer support lacks the manpower to answer calls in a timely manner to be helpful. I have had staff/myself on hold for over 30 min waiting to get through to customer support on several occasions.
Just in the last couple weeks I opened a case file. Kareo says they will have someone call you within a certain time-frame. A week later I had my staff call to only find out that the case was closed out without anyone calling us and the problem still persisted.
We have issues with provider super billing that rearranges diagnosis codes from the provider view to the billing view. Provider lists diagnosis in a certain order and when billing receives it it is in a different order.