User Reviews Overview
About KickFin
Kickfin is a tip distribution solution that helps restaurants, bars, clubs, nightclub venues, hotels and entertainment centers directly deposit tips into employees’ bank accounts. It enables managers to create groups, manage...
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Kickfin review
Being able to pay employees their tips electronically instead of from the cash drawer daily is a game changer.
Pros
Ease of use. Able to pay employees their tips electronically instead of from the cash drawer.
Cons
Can't think of anything negative. It's a great product.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Kickfin is single biggest time saver in our business!
Pros
Every now and then you come across a company that just does everything right! From our initial sales call to on-boarding and use of the product. It was an easy, intuitive, and hugely time saving process to join kickfin. I highly recommend the service to any industry that needs to pay out tips daily and no longer wants to deal having to maintain a large cash balance on property. I researched several options on the market before going with kickfin, the biggest selling point was the ability to instantly deposit directly to employees bank accounts without having to deal with proprietary and cumbersome pay cards like many other services.
Cons
A push notification or daily summary email to account admins would be nice to review what floor managers paid out the night before without having to log into the service to review payouts.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
First time kickfin user
Pros
Once employees have been entered into the system, Kickfin is super easy to use. No issues with paying employees.
Cons
KickFin has a strange recharge system. Sometimes it takes days for money to hit the account. We have been noticing the lag in recharge happening more often. It's frustrating when the KickFin account doesn't have enough money but they've already taken the money from your business account. For someone who uses KickFin and also does staff payroll, I wish there was an easier way to pull employee wages. The reports show the day to day reporting, rather than a grand total. KickFin pulls it's own pay periods rather than me allowing to choose my dates. I have to go through an add each employees tips for each day of the pay period. Not a huge issue but a little annoying.
Top KickFin Alternatives
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Kickfin works for both restaurants and employees
We have used Kickfin in two of our restaurants and are looking at it for a third in the near future. Kickfin streamlined tip payment, has prompt support, and simple to use.
Pros
Management are able to distribute tips instantly without a complicated dashboard allowing the business to keep less cash on hand and reduce theft. Staff appreciate immediate access to tips instead of taking cash to the bank or waiting on a weekly check. Platform is affordable and easy to setup and roll out.
Cons
Would like to see more direct integrations with modern POS systems like Toast and Revel to allow for direct tip integration.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The new way to pay!
I absolutely love this product and the ability to have employees at multiple locations is even more useful now too
Pros
Being able to pay my delivery drivers daily from all the credit card tips means fewer trips to the bank to reload the cash drawer with so many people using credit cards to pay these days
Cons
2 Step verification is annoying and the fees are a little higher than I would want
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Best for Tipped Employees!
Pros
As a restaurant manager, I love the ease of use for me and my staff and the timeliness that I can pay them every night. Also I love that I don’t have to keep a bunch of cash on hand or send my staff home with a bunch of cash.
Cons
I wish I didn’t have to manually put in the .75 processing fee, I wish it would just be put in by itself on the system somehow.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Keep your staff paid quickly while limiting cash handling in store
An extremely easy to use, useful tool that keeps our team members happy. The reporting tools help balance accounting and payroll to make sure that tips are claimed and taxed appropriately and that the business is in compliance with laws.
Pros
Quickly paying out team members so that funds are available to them without the need for large cash amounts on hand or the need to write checks. Reporting helps balance all payroll and accounting aspects.
Cons
Having the ability to integrate into POS systems and being able to utilize tipshare functions to divide tip pools.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Game Changer
From Sales to onboarding and daily use the experience was/is fluid and repeatable.
Pros
We don’t have to keep as much operating cash on hand in the restaurant.Payments to employee in near real time is a game changer for employee buy in.I have referred Kickfin to a similar establishment in a neighboring county.
Cons
Ease of search optionsThe online experience is website based and does not adjust to smaller screen display on computer, loose edit buttons outside the fold.No app. But bookmarking website to Home Screen on phone is a decent work around.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Kick Fin is a Cash Saver
We are very happy that we started using Kick Fin for processing tips.
Pros
In the restaurant industry credit cards have become the predominate method of payment. The tips that are reported on the credit cards most often exceed the cash receipts causing our cash to fall negative. Using Kick Fin allows us to track our cash with out running to the bank and it keeps the employees happy because they are still getting paid every night.
Cons
Reconciliation can sometimes take some time.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Kickfin Review
Very positive
Pros
Ease of use, convenience for employees to access tips and easy record keeping
Cons
Could be helpful to have the option to show multiple forms of payment being included into a tip pool. Example : separate boxes for cash tips, credit cards, service fees, etc
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
High Volume Restaurant Review
We have had less discrepancies since utilizing the Kickfin software. It has been a really positive change for us!
Pros
This keeps our cashing out process smooth and consistent. Very user friendly! Very clean and organized site. We have had very minimal hiccups with this software. Any troubleshooting that has been needed was easily resolved, as the team is very prompt to assist.
Cons
Some of the employees had mixed feedback about the .75 deduction per transaction.
Response from KickFin
Hi Kristian! Love seeing your 5-star review. Depending on the state where they are located, employers have the option to pass the transaction fee through to the employees but the employer can always choose not to do this. It's easy for us to configure, and a change can be made at any time! (Other digital tipping solutions can cost employees up to $3 or $4 every time they transfer funds to their bank, and it can take several days for the transfer to happen; we've found that many employees don't mind the transaction fee in order to have their funds immediately available to them in their bank accounts!)
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to teach and use
Easy smooth seamless
Pros
The set up process is simple and once you do it its hard to forget how to. Even if you do forget after a long vacation you can use the chat button or call a live person to help you if you forgot something along the way. for example add a new employee to system.
Cons
It doesn't effect me but the employee didn't like the 75 cents getting taken out each time. Our boss pays for credit card charges so after explain that they were chill.
Response from KickFin
Thanks for the 5 stars, Maria! Depending on the state where they are located, employers have the option to pass the transaction fee through to the employees but the employer can always choose not to do this. It's easy for us to configure, and a change can be made at any time! (Other digital tipping solutions can cost employees up to $3 or $4 every time they transfer funds to their bank, and it can take several days for the transfer to happen; we've found that many employees don't mind the transaction fee in order to have their funds immediately available to them in their bank accounts!)
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Flanigans is a fan of Kickfin
Kick fin has streamlined the cash out process for the employees. It helps them manage their money better as its already in the bank before they leave the restaurant.
Pros
The ease of processing the staff tips at the end of each shift
Cons
Possible adding to search the employee by punch in number instead of the name.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Kickfin for the Win!
It drastically helped us with tracking our banquet tips and what we pay out on a weekly basis to our employees.
Pros
I like how I can search an employees name and see in order from most recent to prior kickfins. I like how I can see what amount my manager are sending and can check up and review it at ease. It's organized and user friendly
Cons
It lags sometimes and is slow. I have to refresh the page alot in order to get it to work.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall great program
Pros
Paying and tipping restaurant employees is made easy with KickFin. User friendly and super easy to navigate. Would reccommend!
Cons
The only negative feature is an instance where a payout was made and cannot be reversed easily.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Better than NETSPEND
Excellent. No issues so far
Pros
I like the ease of use. First time users should be able to figure out how to navigate through the site
Cons
Having to use 2 step log-ins but I understand completely
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Quick and Easy
Overall great experience
Pros
I love the easy use and reliability of KickFin.
Cons
Getting ahold of a representative for help with issues with holding funds and minor issues.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Kickfin
Pros
Easy to use my employees seem to like the elimination of cash flow
Cons
$1 charge, if possible to eliminate otherwise very easy to use
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
ICEBAR Orlando
Easy! Streamlined!
Pros
Our employees love not going to the bank and consider it a nice amenity of employment. I love the ease in reports as I use them to look at daily tips and pay periods.
Cons
Every issue I have had has been solved in a very timely manner with the Kickfin team
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Easy
Pros
Easy to use and moves quickly very simple
Cons
Would be great if it was an app not just a website
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Works great for tipouts at a brewery bar!
Fantastic - any issues have been immediately answered.
Pros
The payments are received almost instantly.
Cons
Replenishments are done almost daily, so this makes it confusing when you're having to keep a different $$ amount than what is really needed.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Amazing Product
Pros
Kickfin has been amazing to use, I have been a restaurant manager for over two decades and this has been the most efficient way to get servers their gratuities
Cons
Nothing, the platform is very easy to use and navigate
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Cash is king
So far Kickfin has done exactly what we wanted it to do. Keep more cash on hand and make it easier and safer for our employees.
Pros
Helps us manage our cash easily and effectively.
Cons
Nothing. So far it’s been everything as promised.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Kickfin is truly life changing
Pros
It’s quick access and easy to use ! Makes tipping out very easy and less of a headache !
Cons
If someone’s account is locked (cash app) , allow funds to be dispersed anyway.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
LuLu’s Review
Really like the software, and the staff loves the quick deposits of their payments.
Pros
The ease of the setup process and daily use.
Cons
Would like to be able to put employees in order that works for our company, not necessarily alphabetically.
Response from KickFin
Thanks for reviewing Kickfin, Rachel! Kickfin actually has a feature for pre-built tipping groups, which can help you keep your employees organized. Reach out to [email protected] and we'll walk you through it!
