User Reviews Overview

About Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype,...

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Feature ratings

Value for Money
4.3
Features
4.6
Ease of Use
4.5
Customer Support
4.3

Browse Microsoft 365 Reviews

13,372 of 13,372 reviews
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Blair
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/10/2019

A must have for any office

Overall, this is excellent software that's well worth the annual fee that Microsoft charges. I would highly recommend it to anyone looking for an Office suite of software, whether a small office or larger organization.

Pros

Office 365 is packed with great software at a great annual price. It's simple to use, but also very powerful. I primarily use Word and PowerPoint for my job and I find it quick, easy and effective. The new feature where PowerPoint makes suggestions to improve your slide is really nice and often spurs ideas in me.

Outlook is a powerful email, contact and calendar that you can use across multiple platforms and share with co-workers and family. One more than one occasion it has helped me remember important dates and appointments as well as keeping on track regarding my work responsibilities.

I don't use excel, but people I know who do speak highly of it and how flexible and powerful it is.

Cons

There is very little about Office 365 I don't like. Outlook could use an aesthetic overhaul in my opinion, but that's a pretty minor gripe for software as powerful as this.

Alternatives Considered

WordPerfect Office

Reasons for Switching to Microsoft 365

Office 365 is superior in every way and well worth the money.
George
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2023

There is no Doubt that Microsoft 365 is the ultimate Productivity Package

Overall, Microsoft 365 is a great service that I would say is a must need for any organization serious about productivity and being organized.

Pros

- I have used Microsoft 365 for a while now. What is Microsoft 365? For someone who may not know, Microsoft 365 is a collection of all Microsoft products like Microsoft Office, Microsoft Excel, PowerPoint etc. in one place accessible in the cloud through a subscription plan. Unlike the way in the past, we used to buy a one-time license for this products, Microsoft 365 offers a different way to access the same products in a plan that allows you to get all the latest features and updates in realtime. - I have so many amazing staff to say about the service. However, in this review, I will focus on some of the most awesome features I have recently discovered about Microsoft 365.- In Microsoft Outlook, one of the features is the ability to recall an email. For the longest time, this feature has not been available. It has been like, once you accidentally send an email, there is nothing you can do about it. Right now, there is an option in outlook to recall a message that you regret sending. Another feature related to outlook is the ability to schedule emails to be sent at a particular specified time.- Another important feature I like about Microsoft 365 email functionality is the browser access of emails. I specifically like the loud banging sound that notifies you of a new email. It's hard to miss a new email when the mailer is opened via the browser. I would say this has generally increased my productivity as an employee. I feel like in the past, I used to easily miss emails

Cons

- The subscription based plan of buying Microsoft 365 might be more expensive to other people/organizations as compared the one-time license purchase. - I would also say that is is very easy to underutilize Microsoft 365. There are so many apps for different things which most organizations do not use, either because they lack the proper training on the same or they just do not need the specific functionality in their business.

Mark
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
1

3
Reviewed on 16/08/2023

My issues with Office 365

It is a good product and if one was to use all products in the suite

Pros

Excel is the only part of the office suite I use now

Cons

The office 365 suite is to Expensive and some products are not a good fit for me

Top Microsoft 365 Alternatives

Shantil
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2023

Microsoft 365 Solves My Business Doc Needs

Overall, Microsoft 365 fills a major need for my business! It helps me stay organized and allows me to easily share secure documents with others. I often recommend this product for others to use.

Pros

The data storage and document management functions of Microsoft 365 are the most helpful and relevant features. After accidentally losing all my business documents that were saved on my laptop, I decided that I needed a solution to have documents securely saved in one place. Also since I use Microsoft Word and Excel frequently at work, it is beneficial to use Microsoft 365 which keeps the formatting of all my documents. When I used other products like Google Docs, when the file is converted the text, margins, or images may move out of place. Microsoft 365 does not give me this issue, so it great.

Cons

When using Microsoft 365 to collaborate I sometimes have to send a copy of the document using the link because it does not always allow me to share by putting in another user's email address. I have received complaints that the document does not show up in their email inbox.

Alternatives Considered

Google Drive

Reasons for Choosing Microsoft 365

All my documents were deleted from iCloud and I had no way to recover them.

Switched From

iCloud

Reasons for Switching to Microsoft 365

Microsoft 365 maintains the formatting of my documents since I use Microsoft products such as Word and Excel.
Ashish
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/07/2023

Microsoft 365 expert review

With more than 12 years of experience in Microsoft 365 I can say that it has served very well in all my projects. It is an all in one package product. Exchange Online for emails, SharePoint Online for collaboration and sharing of files. Teams for collaboration and online meetings.There are many other products integrated with it like Defender, Security and compliance, records management, Retention tags and retention policies. I all these years I never had to think about any 3rd party application to mitigate any of the problems. Microsoft in itself has a large variety of applications and tools which are covered under Microsoft 365.

Pros

Microsoft 365 is one stop product for all your business needs which are related to IT services. Exchange Online: Exchange Online serves you with the best service with its safe and secure mail flow. SharePoint Online: This is the best collaboration tool which helps to share and store your documents and files. Teams: Teams is the best tool for chat, online meetings and tasks.There are many more applications like security and compliance, data classification, defender, etc.

Cons

This product has fulfilled everything which I as an administrator wanted to implement in my company. There will be some pros and cons in every product available in the market. But Microsoft has been quick to fix whatever bug was there.

Verified Reviewer
  • Industry: Executive Office
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 23/07/2023

The All-in-One Productivity Solution

Pros

It provides a wide range of applications like Word, Excel, PowerPoint, Outlook, etc., all integrated seamlessly. It is cloud-based, so users can access their files and documents from anywhere with an internet connection. Also, it enables real-time collaboration; multiple users can work on the same file simultaneously, making the team more efficient.

Cons

As Microsoft 365 relies on cloud-based access and storage, users need a stable internet connection to fully utilize its features. Lack of internet connectivity or slow internet can disrupt productivity and access to files.

Rodrigue
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 17/08/2023

The Best Cloud Service

Pros

Microsoft 365 offers the best cloud software and products on the market. These products are excellent tools for collaboration, backing up and sharing data, and increasing productivity.

Cons

There is virtually no competition for this most widely used service. It remains virtually indispensable.

Verified Reviewer
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2023

Microsoft 365 is Amazing

microsoft 365 is a solution that allows us to easy to collaborate with many project

Pros

All feature is really easy to use and I can collaborate with my team

Cons

Maube when I’m not in the office, the offline project sometimes not good

Verified Reviewer
  • Industry: Chemicals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

4
Reviewed on 15/08/2023

Cost effective

Microsoft 365 helps our business to save money but needs to be improved for e-mail archiving

Pros

It’s cost effective, a good storage as One Drive, easy access to files

Cons

E-mail archiving, third party integration

Verified Reviewer
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/08/2023

User friendly program

perfect application

Pros

It is easier to use, has free testing and can open on most devices

Cons

At times the free storage is not enough for everyone

Phil
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 26/01/2023

"Microsoft 365: Productivity and Collaboration All-in-One"

Overall, Microsoft 365 is an excellent solution for individuals, teams, and businesses seeking a comprehensive set of productivity and collaboration features in a single package. It's perfect for online collaboration and remote work. It can also enable users save and share files, documents, and presentations on the cloud, making it easier to view and communicate with others from anywhere.

Pros

Microsoft 365 is a complete productivity and collaboration package that includes Word, Excel, PowerPoint, OneDrive, and Teams.It lets users edit files from anywhere with an internet connection.Microsoft Teams' real-time chat, videoconferencing, and file sharing enable teamwork.Microsoft 365 allows real-time creation and sharing of documents, spreadsheets, and presentations, making project collaboration easier.

Cons

Some features are only available at particular membership levels, thus users may need to upgrade in order to gain access to certain tools.For using some of the more advanced features and functionalities, there is a learning curve.

Alternatives Considered

LibreOffice

Reasons for Switching to Microsoft 365

Many people prefer Microsoft Office for its robust and flexible productivity and collaboration tools. Word, Excel, and PowerPoint—popular word processing, data analysis, and presentation apps—included. These programs include several capabilities that make it easy to create and change professional-looking documents, spreadsheets, and presentations.
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 21/02/2021

Microsoft 365 Makes Me Feel Alive! 10/10

From beginning to end my daily processes rely on 365, and all 365 days of the year... I want to be using this Microsoft software.

Pros

This product has everything from the Exchange Server, Skype for Business Server, and SharePoint, as well as so much more. I wouldn't want to have my Email through any other service due to the great customizations of 365.

Cons

We've had very minor negatives about the software, but if I had to say, I'd say we only use a small percentage of all the services provided, which is a bummer, but the basic is all we need (if that makes sense).

Reasons for Switching to Microsoft 365

365 has everything! Also with the latest updates to Microsoft Teams... our organization couldn't thrive without Teams + Outlook + everything else that Microsoft releases so well!
Aby
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/10/2022

Outstanding Office Suites for real unexpected solutions

It is always fun while working in our team motivated to benefit rarely reading the entire presented word documents as Microsoft 365 enabled every filtering for sensitive contents within a single click. I just need to draft its framework and the resulting business analysis is always friendly giving us more growth within the limited time.

Pros

With Microsoft 365 my published idea can motivate my team performance for a greater return never ever expected. This ideal innovation stands apart giving us real time remarkable analysis transforming its cloud security in the true ascertainment. When performance scale values our real-time implementation using Word as a documentation input, Powerpoint as its stimulated presented image, Excel for its live charted tabulation across the Visio mind-charts, when outlook can send this across our contacts with no loss of time wanting how everything is in one place for such live implementations. Today with Microsoft 365 I can communicate this workplace anywhere I can connect forgetting any risks. Together we are motivated for re-engineering our results for agile revenue to build up a team that can exist wherever human connectivity cannot be forgotten.

I value this timely benefits over a single click when excel predictions can boost our old time historic data into a visual model using sensitive matrix written in a word documents for its follow-ups. I could even find abnormalities from insufficient sources once earned larger investments for this business analysis. I feel overvalued as everything is safe for our teams contributions will be fault-proof from any data vulnerabilities.

Cons

There is less economic solution that can warn us if anything goes wrong within our daily solutions restoring its predictive business operations. How longer there is a clustering technique for cloud activity there must be an enhanced technique comparing everything available online and our own visualizations drafted here exists with no plagiarisms.In this unique detection our workspace must own unique rights over what else may appear for such deep learning predictions. I feel if this necessitate that there is always server-less cloud security in Web 3.0 ahead. My team finds always worth investing here.

Alternatives Considered

SoftMaker Office and LibreOffice

Reasons for Switching to Microsoft 365

Always expertise says we must complete our tasks creating the best ever possible results. Microsoft 365 helped me with this innovations.
Osamah
  • Industry: Computer & Network Security
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/09/2019

The Complete Package

I have been using Office 365 for over 7 years now and I am completely satisfied with it. It provides me with every product that I need like Word, OneDrive and PowerPoint. it runs smoothly and doesn't consume a lot of memory.

Office 365 has saved me many times when I needed to do some work and studies. I have become attached to it and I can't let it go now. it's simply my best package so far!

Pros

I am always asked to make a decent presentation, a proper and organized article, a database and many more other duties. Luckily I have Office 365. it is the absolute package that contains all of the necessary tools to get these duties accomplished.

All my favourite Softwares are gathered in one place ( Office 365 ). I use almost every product included in the package. PowerPoint to make perfect presentations to my college, Word to prepare a well-shaped article, and Excel to make some huge databases that contain tons of information and calculations!

I also use OneDrive which is a product included in Office 365 that gives you access to your files from anywhere, whether you're at home resting at your bed, or at the library studying or even in a vacation on the beach. You can access your files from literally anywhere!

One thing I like a lot about Office 365 is that once you get it, you will have it on your PC, on your phone and even on your Tablet or smartwatch!

Also, I like the fast-paced updates. with Office 365 you will always have Word, PowerPoint, OneDrive, SharePoint and many other products at the latest version as soon as it comes out!

Cons

While you can access your files at any time and from anywhere, you need an internet connection for that, so if you happen to not have an available internet connection, you will not be able to access your files at all.

Office 365 uses the latest technology and do updates for its products pretty often, Office 365 is so advanced to the point that sometimes it will not be compatible with some old systems and devices. Although you might be able to come around this problem but that process is very time-consuming.

Daniel
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 08/06/2019

MS Office User for many years

It's been very good overall. I would highly suggest since it is now a subscription service that there be highly skilled live representatives that you could query for guidance and allow for a simple to use remote viewing with in order to assist customers when they are having a particularly difficult time with small aspects of one of the services, which happens frequently.

Pros

I feel like in recent years they have made great improvements particularly in making the products easier to use. This is especially the case with MS Excel, in which I recall having to memorize all sorts of different formulas which was very frustrating at times. They have made the interface much more user friendly which is great for those with limited experience in using Excel. Outlook hasn't changed much, which to me is a good thing as I was already very comfortable and happy with that aspect of it. Powerpoint has also become easier to use, although personally I prefer the old school Powerpoint of 2006-2010 era, but it was primarily because I knew how to do a lot of things on it that others didn't which is no longer the case.

Cons

Microsoft Word is still the most frustrating product to use and I have seen little improvement in the areas that need it the most over the last 10+ years. It seems as if Microsoft continuously makes minor changes that don't help when someone wants to, for example, edit a resume after a few years and wants to simply add or remove portions of it while keeping the structure the same. I still get caught spending hours trying to make minor changes in these sorts of situations and I have seen no improvements in Word to address this issue. Now although I mentioned Excel in my positives, there is still one large negative with it, and that is the difficulty in extracting information from other excel documents if you are working on a project that has multiple excel documents that can't be combined into one with different sheets (in the Data Collection Management World this happens frequently). I am also not a fan of the new(ish) subscription model to Office, and preferred the one time purchase, although I understand the logistical and business purposes of changing it to a subscription model.

JAN MICHAEL
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2019

Office 365 Actually Helps You to Be More Productive And Saves You Time!

My overall experience with Office 365 has been excellent since day 1. I appreciate the ability to install up to 5 licenses, the constant innovation from Microsoft to improve how I can be productive, and overall developing a platform that truly allows me to achieve more :) I fully endorse and recommend Office 365 to anyone and compared to any productivity platform world wide.

Pros

As a Microsoft Office user for 12+ years, Microsoft has done a lot to innovate their productivity platform. In particular, Office 365 has tons of differentiated value:
1. You receive unlimited upgrade rights to the latest versions. No other types of productivity software provides this option.
2. The amount you receive in the suite is amazing... from Outlook to OneNote to Publisher, the Office Suite gives you the tools you need to transform your business.
3. Co-authoring - This is not just Office to help you be productive. This is Office that allows everyone to be productive at the same time. The co-authoring feature allows people to collaborate and work on documents together even if they're on the opposite sides of the world.
4. Office 365 is secure. The concept of no news is good news applies in this case from a security perspective. Microsoft does an excellent job ensuring that their user's data is secure in the cloud, and that alone is one of the most important differentiated value.
5. The UI is easy to navigate through, and I have personally taught both kids and older folks how to use Office 365 in minutes. Microsoft did a great job creating a navigation pane that is easy to go through.
6. Office Mobile is also great. As a mobile user that travels a lot, it's very helpful for me to view documents through my phone and still be able to view and edit the rich features of Office. I can't say this applies to Microsoft's competitors.

Cons

There are a few cons as it relates to Office 365:
1. For those that are finance conscious, the subscription model does not really resonate with everyone. And if you want to buy the perpetual license, it's ridiculously expensive...
2. Skype for Business needs to stop dropping users from calls in the middle of calls. It happens too often, and even though the potential solution is to move to Teams, Skype for Business in terms of quality calls, needs to stand alone and work better.

Christopher
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 18/09/2020

Microsoft 365 - Great Product on a Business Budget

Aside from the template issues my experience with Microsoft 365 has still been very good. Over the years they have moved a few things and added a few too many functions such that finding your exact function may be a challenge if you are looking for something a little more challenging, but it's nothing that can't be addressed with a little hands-on experience.

Pros

I like the affordability of this product. Microsoft's products are mainstream for most businesses and it is good to be able to get them at a price people can afford and still be able to remain up to date. I use Word and Excel the most and these have maintained substantially similar standard functions over the years without drastic change so users can transition. Expansion of integration between products allowing you to create tables and spreadsheets within Word without going into Excel is benefit, as is the ability to pull in a spreadsheet into Word. It's fundamental functions have remained consistent and this is what I find to be teh greatest positive of this software.

Cons

This software has an issue with templates. What I liked least was the inability to open and revise a template and then save it with the same name to overwrite the old template. The software required me to select a new name, go into the templates folder and then delete the old template. This should be unnecessary. Also, though you may put your templates in specific folders within your templates folder the templates all come up as if they are in the same folder. There is no real way of organizing templates other than chronologically/alphabetically. This is inefficient and annoying to users who want to organize to save time. The standalone Word product or Microsoft Office Product that you could buy, install and own outright on your computer rather than a yearly subscription had the capability of organizing templates into folders. One would think the downloadable version to be no less functional.

Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 30/04/2019

Not the Microsoft of the mid 2000s.

I'm the Dir of Technology for a small independent elementary school. I've seen the trends and frustrations and familiarity on peoples' parts swing from Office to Google and back again. I am often challenged by how much to learn there always is when looking at all of the capabilities, but genuinely enjoy the challenges because I learn something more about how to do my job better. There are small oddities at times that will make you scratch your head because two parts that were developed separately don't quite behave perfectly when they overlap [ Create a "Faculty Notebook" in OneNote / O365 for EDU and you can add other "Admins" to it to manage or contribute. Elevate and Office 365 group to a team and OneNote notebook because a StaffNotebook, but you cannot add another teammate as an admin on it because it originated in Teams and not OneNote. ] These are the sort of unexplainable behaviors that popcorn into the back of your head when you're using getting comfortable with scripting new user account creation via PowerShell in to your Office 365 environment (something I never thought I'd do) and keep you from 100% trusting it even though you can find a hundred ways to apply things in different methods or combinations to solve any problem you throw at it. Long way to say that I love Office 365 which is why it is so frustrating when it falters because I expect better of it.

Pros

Office 365 was a powerful move to the cloud and leveraged the familiarity of the Office Suite with the connectivity and enabling of collaboration on the cloud. At first, the cloud versions of familiar software was rough around the edges and missing a lot of the functionality that people knew in the desktop versions, even if they didn't use them regularly (or ever). Over time, Office 365 has steadily improved its various offerings, added more feature parity between the desktop and online versions and begun to integrate more seamlessly with workflows for a variety of people. With some vision of what "work" looks like outside of generating letter-size pieces of paper with text and images on it, the variety of tools surrounding the classic presentation, word processing, and spreadsheet software have introduced new methods for communicating and creating content together.

Cons

Sometimes the level of options can be overwhelming. Even with a fair amount of experience, it can be tricky to stay on top of changes or know all the ins and outs. The rapidity with which they address fixing problems is also applied often to perceived problems and that can lead to feeling like the documentation is always out of date or non-applicable and no one knows the right or simple answer to things.

Jeffrey
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 17/02/2019

Microsoft Office 365 for Mac users

I really only use Microsoft Word and Microsoft Excel, although outlook and OneNote can come in handy sometimes. Microsoft excel is probably the biggest benefit to Office 365.

Honestly the biggest benefit I guess would be from the updates that you receive every time there is an update available. I didn't get much use out of the other features of office 365.

However, I would like to see more updates for Mac users to make their software more compatible with Mac. It just seems a little bit more buggy on Mac OSX also.

Overall I was moderately happy with Office 365 it's useful but it's not amazing for one I don't like paying the subscription fee and for two if I am paying the subscription fee I expect the software to work flawlessly on Mac and it doesn't.

Pros

-Excel Macros: For me, I am in the SEO industry so I use Excel quite a bit. I switch off between Google Sheets and excel sometimes there are things where Google Sheets is better such as when I need to use certain scripting (google apps script) for automation. Other times Excel macros are much better.

For example, if I need to create macros to manage thousands of keywords Excel macros works much better than Google Sheets. Its a desktop app, so this makes sense. But there is one caveat: It's sometimes buggy on mac osx.

Cons

-Buggy on Mac OSX: When I least like about Microsoft Office is it's kind of buggy with Mac OS X. Sure it works fine for everyday use but for my case I like to use Excel macros to automate the handling of thousands of keywords. A lot of times when I have thousands of keywords and I run macros it will freeze on my Mac computer.

The application will freeze whereas if I hop all over onto a Windows machine and run the exact same macros it will run perfectly. So situations like this are not ideal for Mac users. The software is just much more buggy and also surprisingly less little feature-rich on Mac. I don't know if it's intentional but I have noticed that it works much better and has better features on Windows.

Onedrive is slow: With OneDrive, it seems like an amazing deal - for what you're paying for, but the usability was just not there. It took forever to upload to one drive compared to Google Drive. It was not even usable for me to use in a practical way.

sameer
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/10/2020

Office 365- The ultimate software package that manages all day to day work related tasks.

My overall experience with Office 365 products has been really amazing. I can assure that for me these products are the real work companions who help me manage my teams and work in very fast and effective manner . I cannot imagine my laoptop without these products and without these it would be really impossible for me to manage such large data and teams. A big shoutout to Microsoft for all that they do!

Pros

Well, as it is a bunch of softwares including excel, PPT, Word, onenote, outlook, teams, skype etc. I specifically use the above mentioned softwares on a day to day basis and each one has there own set of unique advatages and functionality that the others don't have. But I were to generalize, I would say that the seamlessness, smoothness and the cutting edge technology with which all these applications work is the part is like the most about these softwares. For example, data handling and data comparison with formulaes like Vlookup, Hlookup are the best and most unique features that only Excel provides.

Cons

The only thing that I least like about the Office products is the sudden shutdown of these applications whenever we have opening a bit heavy files on these softwares. Once, they show the sign of "Not Responding" , I just prepare for loosing my 2-3 hours of heard work since in sudden crash, these softwares are at times not able to retain the work done in last few hours (though once in a blue moon they are able to recover but most of the times they don't). On the communication side, one feature of skype for business that I like the least is that once the laptop is started it takes quite a lot of time to connect to the server as compared to other similar products available in the market and thus at times wastes some time of the end user who wants to chat to someone on an urgent basis. Last but not the least, some work could be done for sure to make the GUI of teams a bit user friendly since for me it was quite difficult and i took some time to understand its features and functionalities.

Michael
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 13/10/2017

This software suite is aptly named - pretty much all of our clients use it. Microsoft is...

Pros

O365 is the gold standard, right? Yes, there are other spreadsheet composition apps you can use but they're all compared to Excel. The measuring stick for how a word processor or document editor holds up is how similar it is to Word. PowerPoint is such an industry standard that people use it to describe a sequence of slides prepared for presentations even when the creator used a different piece of software. And so on.

Cons

Real talk - Cloud Tech Smart is principally an IT services provider for small businesses. Tier 1 help desk stuff is our bread and butter. So, if a client's Outlook is being weird or whatever, it's me who calls. Not them. And I have to say, Microsoft's customer support DOES eventually resolve every ticket I bring to them but they don't make it easy. First they want to make sure I am who I say I am. Clarifying that the person who originally purchased the license has outsourced his IT department to us is insufficient - sometimes I have to log in to their admin portal and send an email as whatshisname to tech support to tell them to trust me. After we get through all of that, the tech working on the issue insists on going back through the troubleshooting process starting from Step 1, no matter how much of that I've already done in the hope that I could resolve the issue without calling him in the first place.

Anyway. Like I said, I've never opened a ticket that couldn't be eventually closed with a desirable resolution. But I do know one client in particular (a lawyer) who wanted to litigate over a problem that took literally days to fix, was ultimately Microsoft's fault, and the solution for which was to just delete and reinstall the software, which is what I wanted to do in the first place but was explicitly told not to by the tech who took my ticket. So there is that.

Verified Reviewer
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2019

“Cloud based with the backing of massive MS network”

as of now, O-365 is a next generation solution. Apart from the doubts over security, we have the advantages stated above. The best benefit is the saving on expensive hardware, storage space, energy costs and maintenance. In fact as all the software maintenance is done by Microsoft, we get better solutions from experts at no extra costs. You don’t need to have any additional storage gadgets, as everything is on the cloud.
Depending on the purpose and the number of users, this system a scalable.
Although there are question marks over cloud applications, Microsoft has done their best to adopt highest possible defenses against threats and is continuously engaged in improvements.

Pros

The first thing that reminds me about O-365 is that it’s on the cloud. As we are still in an infant stage of cloud tech, there are both pros and negatives, but definitely in time, technology will improve to a stage, you can expect anything. Let’s assume there’s not going to be a jailbreak.
Having said that, there certainly are pros in the current scenario. You are on the cloud means you are armed with some godly powers. No servers ‘on premises’, no ‘restricted’ storage areas for servers, no maintenance costs and you have the freedom of mobility. You or your team can access O-365 anywhere on planet Earth if there is internet. One other notable advantage being on cloud is the safety against loss of data. The safety of your data if stored in an ‘on prem’ system is vulnerable to various hazards and would be lost if not backed up in a remote server. No capital investment on expensive servers, you can obtain the services for a monthly or annual subscription per user basis and the user have the ability to install O-365 up to 05 devices. Though you need subscriptions on certain advanced features, you can opt out additional services when you don’t need. When it comes to features in office tools, I doubts if there would be any more requirements to run general office matters. All MS office applications are designed with almost all features required with the experience gained during a long journey.
The system gets updated frequently and you can enjoy the benefits.

Cons

as a general rule, cloud based applications could be more vulnerable for security breaches than an ‘on-premise’ system. Certain online feature in Word, Excel has limitations compared to your own installation.

RODOLFO
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/08/2021

All in One Software to for Your Day Job and Business

Overall, I am completely satisfied using Office 365. It can be costly since it follows a subscription model, the cost is worth it, considering the benefits and apps that it provides. Since it is created by Microsoft Corporation, you are assured that it will be highly maintained and improved for years to come to satisfy its users. You can also be assured that the customer support that you will get is top notched.

Pros

I have been a subscriber to Office 365 since 2019. I am using Excel and MS Word heavily since they came out. I am an accountant by profession and these two apps (Excel & MS Word) including Powerpoint helped me get the job done in my work and in my business.

By the way, Office 365 Family allows you to install your devices up to 5 devices. Your apps get sync between your devices. So the history of the files you are working on with the 3 software I mentioned above gets synced and stored in the history of your devices. If you are using OndeDrive to store your files, then you will be able to access them anywhere as long as there is Internet. And with the history stored in your software, you know where to pick up where you left off.

Another key feature if you are using Office 365 is the ability to get automatic upgrades and updates. As long as you stay subscribed, your software are always up-to-date.

Office 365 also provides access to other apps such as Outlook, Access, Publisher, One Note, OneDrive (cloud storage), and Skype usage (60 minutes / month if you are using Family.)

Lastly, another feature is file sharing. You can share your files to anyone you want and give them the access to edit it. You can share a file or a folder.

Cons

Subscription cost is the price for using Office 365. Not everyone likes to pay subscription. But if you are a heavy user of Excel, MS Word, Outlook and OneDrive and works with different devices like me then it's worth it. But if you're just a casual user, you may not utilize its full potential. Although the Family subscription can lower down your cost greatly by sharing it with your household.

This might not be bad thing, but I must point out, you may not be able to use all its apps and features. Because of free communication online, I don't use Skype. I also don't use Access and One Note.

Thomas
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2022

Why I don't mind subscribing to Office

For my personal tasks, hobbies, and file storage and archiving, I needed a reliable solution. I mostly compared GSuite and Microsoft 365. Ultimately, my familiarity with the Office ecosystem and the lack of dedicated desktop applications was what drove me to the Microsoft product. I don't see that decision changing any time soon.

Pros

I've been an Office user since Office 97, and the productivity suite truly does just get better with each iteration. I have tried switching to GSuite and other online-first products, but for my workflow the desktop versions of Word, Excel, Powerpoint, and OneNote are irreplaceable. I do use the web versions of Office 365 as well at times, and they work quite well, especially if I just need to open and print a document or make a quick edit to something. Their ease-of-use is at least as good if not better than GSuite, which is the primary competitor. Going with the subscription model, I am able to keep my Office up-to-date without needing to purchase and go through more significant upgrades every few years. It's just there!

Cons

While I love the feature completeness of 365 software, it is rather heavy. I acknowledge that not everyone needs everything that is offered, however the web versions provide 99% of the most-necessary functionality, which is awesome! 1TB of storage coming by default is great, however it isn't the large storage quantity that it once was. It would be great if storage tiers could scale with how much data the average person generates today, rather than 5 years ago when it was likely decided on.

Maranda
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2021

Essentials for students

My overall experience with Microsoft 365 has been a positive source to get my personal and professional activities completed. Microsoft 365 provides a unique blend of productivity and collaboration tools to help simplify work while providing the freedom to be creative. I have been able to take advantage of these features for both my personal and professional life. The use of Outlook creates a safe place for everyone in the office, regardless of skill set, where they can collaborate with coworkers or brainstorm new ideas. One feature that I have found very helpful is Microsoft Teams which allows groups from different organizations from around the world to communicate easily without emails or phone calls.

Pros

Microsoft office suits me well as a Full-time college student by making it easy for me to organize my work and stay on top of deadlines. I have been working with the office suite for years now, and it seems to work well with my needs. I can stay organized with the calendar tab along the side of the screen, finding what I need right away on any computer I enter.

The OneDrive tab is also convenient with its cloud backup-saving feature, so if anything were to happen to my computer or laptop I could simply log in from another machine and all my files would be there. My favorite feature in Office is the online version, which allows me to access my documents from any computer with internet access for when I don't have easy access to my own laptop. With all these features, Microsoft Office has ensured that I am able to get work done on time and easily manage my workload.

I would highly recommend Microsoft Office to anyone who needs software for school or for home. It is so handy and user friendly that I could not see myself using anything else.

Cons

One con I do have about Microsoft office is that it can be difficult to 'get your head around' the various features. This program is more complex than many of its counterparts, which can make it difficult if you are new to this type of software. I find that where there are complicated features in Microsoft office programs, they will often have tutorials on how to use them available.

I am not an expert in computers but I do know something about using Microsoft Office and all of its features. For the past few years I have been using it for my class work and other data processing tasks that we were assigned to complete back then.

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