User Reviews Overview
About Yonyx
Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The...
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- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Unbeatable Employee Guidance
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.
Pros
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.
Cons
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.
Response from Yonyx
Dear Ken
Thank you for your feedback! We appreciate your support.

- Industry: Telecommunications
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Yonyx is amazing for optimizing customer call flows
Pros
What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.
Cons
The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Review about the yonyx
I have been using this software for around 3 months and I am really satisfied with it. I have used many types of software previously but it's really reasonable and handy for me. I always found all the things in one place in yonyx and the best thing is in the software is disposition. I always found all the final disposition in the software. The total base of this software is really good.
Pros
The knowledge base in the software I liked.
Cons
It's really easy to handle and very handy for every users.
Top Yonyx Alternatives
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Yonyx review
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Pros
For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Cons
I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.
Response from Yonyx
Dear Jamie
Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?
Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!
- Industry: Entertainment
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Yonyx for Technical Support
Pros
Product is easy to use with enough depth to allow for customization.
Cons
Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.
Alternatives Considered
Zingtree- Industry: Automotive
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
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Review Source
User experience in customer technical service
It was a nice experience as a user. Made my work a lot easier in terms of efficiency and accuracy.
Pros
It is easy to use and navigate through the entire workflow especially for people who are new to the service and also to the system. It helps people to learn the process much faster.
Cons
There should be sufficient data needs to be provided in order for it to be working really well.
- Industry: Automotive
- Company size: 5,001-10,000 Employees
- Used Daily for 1-5 months
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Review Source
Its Nice and easy going, interactive tool
Its nice and user friendly
Pros
The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.
Cons
It occupies less space on screen since its used/merged with other apps
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Yonyx is my true friend
happy and amazing experience....Lets cheers do not worry we have Yonyx
Pros
A true friend always move you toward possitive approach and way so yonyx is a trasparent and everything we can get the answers by following yonyx.
Cons
there may be any techinical problem occurs but there will no any problem occurs with theoretical knowledge
- Industry: Automotive
- Company size: 5,001-10,000 Employees
- Used Daily for 1-5 months
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Review Source
Yonyx Rocks for new joined employee.
It is time saving tool, As per my personnel experience every industry should use the Yonex for better resolution with the step by step guidance.
Pros
It is useful tool to build and understand about the product. Its easy to get the solution and make a decision what to do.
Cons
The features we are using all are good, But awaiting for new features.
- Industry: Consumer Services
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
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Review Source
Yonyx Review
Pros
I like that it helps me keep a smooth flow with the consumers.
Cons
Some time it does take a little while to load and when i get to the agent dispatch and they dont answer, when we assign another agent, i wish yonyx would add the new agent into the script.
- Industry: Real Estate
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Great user experience
Good experience, fast to load and submit entries.
Pros
Having the script right in the CRM to access easily.
Cons
There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Multipurpose Tool
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
Pros
The versatility of this software is one of the most appealing features, as well as it's ease of use.
Cons
Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.
Response from Yonyx
Dear Brooklyn
Thank you for your feedback. We really appreciate your support!
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Great platform. Super user friendly!
Pros
Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.
Cons
Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.
- Industry: Business Supplies & Equipment
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
A great tool for self service.
Pros
We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.
Cons
Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.
- Industry: Consumer Services
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Yonyx is a must-have!
Pros
Yonyx is great and makes my day-to-day job much easier! It's helps me stay more organized
Cons
Some things can Yonyx can be condensed to make navigating easier and quicker.
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx changed the game
Pros
My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Cons
It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .
- Industry: Real Estate
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
Essential for My Work
Yonyx is essential to my work at a call center and is a central part of helping me do my job well.
Pros
Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.
Cons
Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Great tool for providing consistent omni-channel customer experience
Pros
- consistent message across different channels
- ensures agent wise process adherence
- ensures first contact resolution
- great for a knowledge base
Cons
- improvements can be made on the development portal to drag and drop nodes to make it agile to develop
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Great company and product
Pros
Can always reply on the script for accurate information. Yonyx had never let me down.
Cons
Loads a bit slow at times. Wish the script popped up before the lead but still useful.
- Industry: Financial Services
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
The scripting center is very user friendly
Pros
The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.
Cons
The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.
- Industry: Marketing & Advertising
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
I use Yonix everyday and helps me stay on track when the client gets off topic.
Pros
What I like most about Yonix is that it is easy to use.
Cons
The only thing I do not like about Yonix is that it freezes some times.
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Easy to use
Pros
Easy to navigate, usually do not have any problems using it.
Cons
Sometimes some glitches but usually that comes with technology
- Industry: Real Estate
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
I like Yonyx
Easy to use and makes my job easy.
Pros
It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.
Cons
I have had no problems with the software. Therefore, I do not have any changes to make
Response from Yonyx
Dear Lisa
Thank you very much for your feedback!
We appreciate hearing from you.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use
Pros
I love the easy to use software, I think that my nona could use this software!
Cons
Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.
Response from Yonyx
Dear Reviewer
Thank you for your feedback!
We appreciate hearing from you.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Easy to use solution with extraordinary support
Pros
This is a light, fast, adaptable way to get the right answers to our customers. We imagined a slightly different use case and were blown away with the responsiveness of the Yonyx team who helped us make that possible. WCAG 2.0 AA compliance assistance was a huge plus. We like the analytics and are looking forward to using that to refine our guides as they get used.
Cons
Early days for us so hard to say. I guess I don't much like how the guides natively interconnect, with dropdowns of guides per catalogue per line of business. But that's scarcely a problem given we embed these in our own site and use that navigation instead.