Yonyx Reviews

Pros

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Pros

- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available

Cons

- Advanced reporting needed some customization work

Alternatives Considered

Zingtree

Reasons for Switching to Yonyx

- Flexibility and customization features of the product - Reliable support from the support team

Pros

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Cons

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Pros

I love how you can populate a script, if the scripting is gone.

Cons

Nothing, i enjoy it. I wouldn't change a thing!

Pros

I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

Cons

The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

Pros

I like how there are different talk tracks based on the situation. I also find the notes to be very helpful.

Cons

There are times when notes can be deleted if you go back to a beginning page, but it is not very often.

Pros

Yonyx does exactly what it was designed to do every time I use it without fail. It has made my sales process such seamless, stress free process. I am able to keep track of my conversations every time I have an opportunity to pitch, thanks to Yonyx.

Cons

Sometimes the back button doesnt work the way I hope it would.

Pros

This software makes it so easy to follow a script while calling clients!

Cons

I haven't found anything I don't like. Everything works great!

Pros

Onyx scripting is user friendly and easy to navigate

Cons

I have no complaints at this time and I am still adjusting to using Yonyx script

Pros

Love using Yonyx for script reading. It helps enhance my calls.

Cons

None at the time. Can't think of anything negative.

Pros

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Cons

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Pros

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

Cons

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

Pros

Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money

Cons

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.

Pros

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Cons

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Pros

Very easy to implement, and support provided for any assistance needed is excellent.
The vendor provides very detailed training videos that demonstrate all steps.

Cons

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Pros

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

Cons

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

Pros

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Cons

Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Pros

Yonyx is the one of the best tool for enterprise admin to setup self-help portal.
Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Cons

There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

Pros

We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Cons

Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Pros

Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality

Cons

The online dashboard
Some of the training videos could use some refinement

Alternatives Considered

Zingtree

Reasons for Switching to Yonyx

The quality of the available APIs for custom integrations.

Pros

That it makes troubleshooting issues easier for new agents to the company that are learning the ropes. It lets us tell them exactly what to do and where to go.

Cons

Wish the builder had more abilities. Being able to move nodes without copying/pasting/deleting would be really helpful.

Pros

Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

Cons

The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

Pros

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.

Customers are more happy at the end as I can provide faster solutions.

the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Cons

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Pros

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Cons

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Pros

We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

Cons

There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.