User Reviews Overview
About Yonyx
Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The...
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- Industry: Machinery
- Company size: 1,001-5,000 Employees
- Used Weekly for 1+ year
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Review Source
Providing Self-Service to our Dealer Network
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.
Pros
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Cons
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Must have side-arm to reduce variation across thousands of decisions
The team is supportive and knowledgeable, they have always helped in times of need.
Pros
- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available
Cons
- Advanced reporting needed some customization work
Alternatives Considered
ZingtreeReasons for Switching to Yonyx
- Flexibility and customization features of the product - Reliable support from the support team- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Yonyx review
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Pros
For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Cons
I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.
Response from Yonyx
Dear Jamie
Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?
Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!
Top Yonyx Alternatives
- Industry: Consumer Services
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Yonyx is the way to go!
Since yonyx has been around its very useful and helps all the time.
Pros
I love how you can populate a script, if the scripting is gone.
Cons
Nothing, i enjoy it. I wouldn't change a thing!

- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Unbeatable Employee Guidance
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.
Pros
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.
Cons
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.
Response from Yonyx
Dear Ken
Thank you for your feedback! We appreciate your support.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great Platform for Sales Calling
I have had a great experience being able to reference a script and learn it while also catering it to each scenario based on the information provided during conversation.
Pros
I like how there are different talk tracks based on the situation. I also find the notes to be very helpful.
Cons
There are times when notes can be deleted if you go back to a beginning page, but it is not very often.
- Industry: Real Estate
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
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Review Source
Seamless
Pros
Yonyx does exactly what it was designed to do every time I use it without fail. It has made my sales process such seamless, stress free process. I am able to keep track of my conversations every time I have an opportunity to pitch, thanks to Yonyx.
Cons
Sometimes the back button doesnt work the way I hope it would.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great Software!
We are trying to create a unified customer experience and being able to follow a script makes it easy for the entire team to send the same message to all clients
Pros
This software makes it so easy to follow a script while calling clients!
Cons
I haven't found anything I don't like. Everything works great!
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
User Friendly
I am still adjusting using Yonyx but love it so far!
Pros
Onyx scripting is user friendly and easy to navigate
Cons
I have no complaints at this time and I am still adjusting to using Yonyx script
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 1-5 months
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Review Source
Great!
Pros
Love using Yonyx for script reading. It helps enhance my calls.
Cons
None at the time. Can't think of anything negative.
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Really good product that just keeps getting better
Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.
Pros
Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.
Cons
A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.
- Used Daily for 1+ year
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Review Source
Perfect Troubleshooting Tool
Pros
Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.
Cons
I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.
- Industry: Computer Software
- Company size: 1,001-5,000 Employees
- Used Weekly for 2+ years
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Review Source
Great Product backed by Great Support
We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive
Pros
Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money
Cons
It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Multipurpose Tool
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
Pros
The versatility of this software is one of the most appealing features, as well as it's ease of use.
Cons
Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.
Response from Yonyx
Dear Brooklyn
Thank you for your feedback. We really appreciate your support!
- Industry: Retail
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx Integrated with Zendesk
Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.
Pros
Very easy to implement, and support provided for any assistance needed is excellent.
The vendor provides very detailed training videos that demonstrate all steps.
Cons
None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.
Response from Yonyx
Dear Darin
Thank you for your feedback. We appreciate your support.
- Industry: Computer Hardware
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Wonderful for my troubleshooting needs!
Pros
Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.
Cons
So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Great platform. Super user friendly!
Pros
Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.
Cons
Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.
- Used Daily for 2+ years
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Review Source
Very useful Tool
Pros
Yonyx is the one of the best tool for enterprise admin to setup self-help portal.
Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.
Cons
There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.
- Industry: Business Supplies & Equipment
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
A great tool for self service.
Pros
We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.
Cons
Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.
- Industry: Financial Services
- Company size: 1,001-5,000 Employees
- Used Weekly for 1-5 months
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Review Source
As a software developer
I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.
Pros
Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality
Cons
The online dashboard
Some of the training videos could use some refinement
Alternatives Considered
ZingtreeReasons for Switching to Yonyx
The quality of the available APIs for custom integrations.- Industry: Telecommunications
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Yonyx is great for new agents to your call center
Overall it's done exactly what we need. We can have agents follow the exact processes needed for any given issue from the customer.
Pros
That it makes troubleshooting issues easier for new agents to the company that are learning the ropes. It lets us tell them exactly what to do and where to go.
Cons
Wish the builder had more abilities. Being able to move nodes without copying/pasting/deleting would be really helpful.
- Industry: Consumer Electronics
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Eliminates tech support calls
Pros
Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
Cons
The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.
- Industry: Computer Networking
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
AMAZING SOFTWARE!
Pros
That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.
Customers are more happy at the end as I can provide faster solutions.
the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
Cons
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx changed the game
Pros
My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Cons
It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Great Tool
Pros
We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.
Cons
There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.