User Reviews Overview
About Melio
Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing,...
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- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
fast and easy payment processing
At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.
Pros
A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless
Cons
Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Melio is the best and works seamlessly with QBO
There were a few kinks at first but most of them have been worked out, the customer service is great. I have enjoyed working with them to fix issues or work out bugs. The ease of the app and ability of the integration with QBO is unprecedented and has seriously saved me hundreds of hours for each client that I handle bookkeeping for. I love how quick and easy it is, and it's all in one platform, incoming, outgoing and history. I love everything about Melio.
Pros
The fact that it is free for ACH and has the integration with QBO. It has become my go to for my clients and bill paying and payment processing. I can track all of there A/R and A/P and submit payments or receive payments with a click of a button, makes it so easy and simple. I recommend to my clients and I use it myself almost daily. I love how it gives you options, you pay the fee or your customer does, they make the call on how they want to be paid via check or ACH. It just makes sense.
Cons
The fact that the ACH option still takes sometimes 3, 5 or even 7 days to receive does put a strain on cash flow for some clients. The processing of checks also seems to take a really long time, sometimes I will get a bill in and go immediately to setup payment and it states the received date would still be after the due date which makes it frustrating at times. I appreciate the 2 checks a month for free before charging and realize it can't all be free, but it was nice when it was free. I also wish they had more business to person options, not just B2B. This would be super valuable for Non-profits to save on processing fees as well as some MLM businesses.
Response from Melio
Hi Jaime, thank you for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Took My Client's Money
I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim
Pros
Ease of use................................
Cons
Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.
Response from Melio
Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.
Best,
Team Melio
Top Melio Alternatives
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Melio helps me get my vendors paid easily and on-time FOR FREE!
Pros
Melio integrates VERY WELL with QBO. I'm able to set up vendor bills/payments with a simple approval workflow quickly and easily. My vendors can choose how they are paid (paper check or direct deposit) and I can choose how to pay them (bank account or credit card). Paying with a bank account is FREE!
Cons
I'm finding that my vendor addresses don't carry over from QBO to Melio, so the first time I pay a vendor in Melio I have to type in the vendor address in Melio, even though it's already set up in QBO. It's a minor inconvenience that I'm hopeful Melio will fix. (Their customer support is great!)
Alternatives Considered
BILLReasons for Choosing Melio
We switched to Melio because we wanted a cost-effective way to pay vendors without printing paper checks in the office.Switched From
Quickbooks OnlineReasons for Switching to Melio
Bill.com is SO EXPENSIVE- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Love it so far
Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.
Pros
I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!
Cons
I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.
Alternatives Considered
BILLReasons for Choosing Melio
Bill.com was much more expensive and provides almost the same features.Switched From
BILLReasons for Switching to Melio
Pricing and a clientResponse from Melio
Hi Milena, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
No Longer An Asset to My Clients or Practice
Terrible!!
Pros
There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.
Cons
Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.
Response from Melio
Hi Toni, thanks for sharing this feedback. We're so sorry this has been your experience. We would like to take a look into your client's accounts and see why these payments have been declined. However, we understand if you've already stopped using Melio. Should you decide to use Melio again down the line, please don't hesitate to reach out to us at [email protected] with any questions or feedback. We want to make this a better experience for you.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Melio pays
I rely on it to pay and get paid.
Pros
It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.
Cons
Web interface a bit clunky for desktop users.
Alternatives Considered
BILLReasons for Choosing Melio
Price.Switched From
BILLReasons for Switching to Melio
Price mostly but clients seem to like it better than bill.com.Response from Melio
Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good unless you need a critical payment to be processed immediately
Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.
Pros
It's free and can be used by the owner from his cell phone.
Cons
We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.
- Industry: Photography
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Great for small businesses that want to keep track of contractors
I can pay contractors, keep track of their invoices easily, and also keep track of their total annual payments for my tax purposes much easier.
Pros
It's made my life easier keeping track of each contractor and how much I've paid them over the year making taxes less of a hassle.
Cons
I'd love to see Melio function with Quicken. I'd like more customization for my own branding with creating and how clients see and receive invoices, giving me logos, names, and branding color options.
Alternatives Considered
Quickbooks OnlineReasons for Switching to Melio
I've been paid by a colleague who uses Melio and loved how it worked. I haven't really considered anything elseResponse from Melio
Hi Adam, we are glad to hear Melio has made your life easier and that you find the tool useful. Thank you for sharing this review.
Best,
Team Melio
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Melio is the amazing payment solution to get started.
It's overall a great experience with the Melio Payments.
Pros
Melio is the great payment solution for the invoicing and billing for any business to get started.
Cons
This is the great product with overall nice experience. We are the certified partner with Melio too, and helping other businesses as well to choose the right solution for the payments and billing.
Alternatives Considered
BILLReasons for Switching to Melio
It's the great product and we are going through a great experience.- Industry: Computer Hardware
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Painless payments for painful payees
Excellent
Pros
I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.
Cons
There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!
Reasons for Choosing Melio
Easier and more reliableReasons for Switching to Melio
No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.Response from Melio
Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team.
All the best,
Team Melio
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Love Melio for Large Orders!
Pros
In our line of contracting, we purchase houses from the mainland. Melio allows us to pay large amounts of money through ACH. It saves us wire xfer costs.
Cons
Waiting for Business to Customer or SoleProp Sub-Contractors payments. Only B2B xfers allowed at this time. We need to pay individual subcontractors and refund clients at certain times and the ACH is the best way to accomplish this. Please enable this function so that we aren't limited to whom we send money to with your product. We also cannot have customers pay us through Melio... sometimes payments of over $100K for building are needed, and we have to send them to the bank to do a wire xfer. Please enable C2B payments.
Alternatives Considered
QuickBooks Desktop ProReasons for Switching to Melio
We use them both. Quickbooks limits payments to $50KResponse from Melio
Hi Ochana, thanks for sharing this review. We are happy to hear you are finding Melio useful and we appreciate this feedback. If we offer the option of consumer to business payments in the future, please know we'll be sure to make this known.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Melio Simplifies the Payables Proecess
Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.
Pros
Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!
Cons
The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.
Response from Melio
Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
GameChanger for my Firm & Clients
Love Melio, I switched from bill.com and which I had changed sooner
Pros
I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.
Cons
The ACH feature could be quicker is my only suggestion for improvement
Response from Melio
Hi Marilyn, thank you for taking the time to share this wonderful review. We are glad to know you're finding Melio easy to use and helpful for you business. Thank you for the payment ETA feedback, we'll be sure to pass it along.
Best,
Team Melio
- Industry: Civil Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Melio will make your life easier
Melio ensures that your payments are sent quickly and securely to your Vendors. Furthermore, Melio guarantees on-time payments every time, giving you the confidence that your payments will be received on time. Additionally, Melio offers a range of payment options, from bank transfers to mobile wallets, which makes it easier for you to make payments on the go.
Pros
The ease of sending out payments to vendors that you work with on a regular basis, as well as being able to track how much you have paid them over the course of the year for tax season simplification, is a great asset for any business. Additionally, integrating automated payments into the process can save time and make the overall experience even smoother. Furthermore, utilizing an expansive range of payment options, from mobile wallets to traditional bank account transfers, can open up new ways to pay vendors quickly and effectively.
Cons
there are very few downsides to using Melio. The system is designed to run seamlessly and any occasional issues that arise, such as old invoices being listed in the queue that have already been paid, are quickly resolved. Overall, Melio has been a reliable and efficient way to manage payments and invoices.
Response from Melio
Hi Abdessalam, thank you for sharing this review with us and the community. We are glad to know Melio has been such a great resource and we'll be sure to pass along the feedback given.
Best,
Team Melio
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
FAILED PAYMENTS NO RESPONSE from SUPPORT TEAM/NOT RECEIVING FUNDS BACK
Pros
This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare.
Cons
Since the [SENSITIVE CONTENT], we have been promised a return of funds for failed payments to a vendor. As of the [SENSITIVE CONTENT], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November.
I would highly recommend to stay away from this service until they can improve their customer support team and process.
Alternatives Considered
BILLReasons for Choosing Melio
Ease of use.Response from Melio
Hi Brandon, we are sorry to hear about your experience. We would be happy to look into resolving these issues for you ASAP. Please provide your first and last name, as well as the email address associated with your account to [email protected]. A team member will respond and look into resolving your issue ASAP.
Best,
Team Melio
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
I use with QBO, but it's better on it's own.
I would pay a monthly fee for telephone support.
Pros
I use Melio payments primarily to pay 1099 Independent Contractors through Quickbooks Online. It took me a while to figure out I could go outside QBO directly to Melio and set up direct deposits in seconds rather than hours in QBO. Literally, that much difference!Melio is free unless you send an expedited payment, so it's a great deal - and better than bill.com which I also use...
Cons
Melio used to have outstanding phone support (still grateful to [sensitive content hidden] for al her help), but about a year ago, cut all that outl. Now you have to either go through email or chat and hope for the best. It's scary to trust you bank accounts to a company that doesn't even have a phone number.
Response from Melio
Hi Brad, thank you for sharing this review! We're happy to hear you find Melio useful and easy to use. If you need any further assistance, Our support team can always be reached via live chat Monday - Friday 9AM-8PM EST.
Best,
Team Melio
- Industry: Writing & Editing
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Melio = Incomparable
Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.
Pros
Vendor payments, direct deposit, and account reports and the super low price.
Cons
I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.
Response from Melio
Hi Tia, thanks for sharing this amazing review. We are glad to hear that you're finding Melio to be a resourceful tool. Here's an article that shares the countries you're able to pay using Melio and please don't hesitate to reach out to our support team via the help center with any questions. (https://melio.zendesk.com/hc/en-us/articles/4447132839442)
Best,
Team Melio
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Saves me hours every week, for free!
So easy to use, good service, fast, and free!
Pros
It's like the best bank bill pay ever! Easy to set up recurring payments and see delivery times.
Cons
Wishlist - if it integrated fully with Wave Invoicing, that would be cool, and that would provide an entirely free connected workflow.
Reasons for Choosing Melio
Couldn't set up recurring payments the right way, wanted a way to send ACH payments for freeReasons for Switching to Melio
Free and much easier workflow- Industry: Wholesale
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Quick and easy to use ..
The software was sent to me by a friend for help with paying my contract worker quickly. I could not believe it was free to us (boss loves that) so we have been using it for about 2 1/2 years and really like it. There are some limitation but nothing crazy. Melio is always adding to the software as far as different features to help make life easy. Like that as well. If you have a smaller business I think is a great software for you.
Pros
If find once you have set up all your vendors and or contract workers it very easy to use. It's free if you stay within their limits and guidelines.
Cons
It will take about three business days for your money to get to whoever it is going to (with direct deposit) for anything faster you have to pay an extra fee. Setting up recurring payments can take a bit to figure out.
Response from Melio
Hi Marie, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Simplify Accounts Payable
Melio has simplified our accounts payable process. We have sent less than 20 checks during the last 2 years that we have been using Melio, down from hundreds of checks written and mailed in the years before. Simple to use, with some additional features that are sometimes needed, including "fast" ACH.
Pros
Melio is simple to use, fast to set up, and has allowed us to stop sending 90% of the checks we used to send. We have found that most of our vendors and contractors prefer electronic payments instead of paper checks.
Cons
Does not integrate with Quickbooks Desktop software.
Response from Melio
Hi James, we're so happy to hear that you find Melio useful and easy to use. Thank you for sharing your review with us and the community.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Best AP software that connects to all banks
Pros
Qbo integration is Amazing and can have a firm account with many users permissions
Cons
Takes longer for ach processing as vendors expect it sooner
Response from Melio
Hi there, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Bill Pay powered by Melio in Quickbooks resourceful. We appreciate your feedback.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Save you a full time employee
Very positive, I love the billing
Pros
The billing is where melio shine, there is no match
Cons
It don’t work that well with accounting software for big client
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to Melio
Melio is price great for small businessesResponse from Melio
Hi Calvin, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Melio software is super streamlined and easy to use
Pros
As the president of Utah Bookkeepers, I use Melio for my clients accounts payable. I love that it's free for my clients to use and the learning curve is also extremely easy. It makes the accounts payable process super streamlined and smooth. Integration with QuickBooks Online was a breeze.
Cons
The only cons I can think of is that I would prefer not to have as many email notifications, but I can probably fix that in the communication settings, I just haven't looked yet.
Response from Melio
Hi Lisa, thanks for sharing this review! We're glad to hear that Melio has made the accounts payable process smooth, hassle-free and streamlined for you. Regarding the email notifications, you can adjust the notifications in your account Settings > Email Notifications and toggling the notifications off.
Best,
Team Melio
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
My favorite billing tool
Pros
Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments.
Cons
Not much. I truly love Melio and recommend it to all service-based small businesses and contractors.
Response from Melio
Hi Jessi, thank you for sharing this review. We're happy to hear you find Melio easy to use and it has helped streamline your billing process. We'll be sure to pass this feedback along to our team.
Best,
Team Melio