Less Annoying CRM Reviews

Pros

This CRM helps keep the focus of the salesperson on their clients, rather than bogged down with unnecessary clutter that exist in many more expensive CRM platforms.

Cons

Some limitations on how to organize task list

Pros

- The ability to link contacts to appointments and tasks made it easy to navigate to the information I needed.
- The dashboard gives a clear (and customizable) overview of what's on the horizon
- It was simple to set up and understand, very intuitive!
- It was easy to import contacts from MailChimp.
- It was easy, and so helpful, to link it to my Google calendar.
- Being able to log emails to the contacts via bcc made it easy to gather all relevant information in one place.

Cons

- I received some exported data from Less Annoying CRM and it was all jumbled into thin columns. This could have been some default setting from the sender though.

Alternatives Considered

Zoho CRM and Insightly

Reasons for Switching to Less Annoying CRM

It was less expensive and easier to understand and use.Zoho was way too robust for the little company's needs, Less Annoying suited us perfectly.

Pros

Not much.

Cons

Navigation, slow site.

Pros

I love the simplicity and the cost. I’m using this as a commission sales person, so I pay for the service on my own. I love that it is easy to access bit from pc and mobile. If I leave my current position I have all of my client information separate from our company catalog. I also love that the main organization in the program is based on the client /- you can look up by name and not need an order number, etc

Cons

I wish there was a way to share a read only version of the calendar. I also wish the client tasks could interstate into Microsoft to do.

Pros

Any good software has a learning curve. The LACRM team, and they really work as a coordinated team, was incredibly available and clear in getting me to understand each feature as I got to it both before and then after I bought in. They worked with me to import my old CRM data. As I used it over the months they were as quick, and I mean really quick, in showing me features I missed. There are many opportunities to customize the program. I even got a letter saying they noticed that I wasn't using the Pipelines -- and then showed me how to use that feature for my specific business. Integration with my e-mail is amazing, filling e-mail with clients as fast as I receive or send. When I wanted a search feature they didn't have yet, they taught me a workaround that was very efficient. The more I use LACRM, the more I use LACRM. From "the thing I had to learn" it has moved to the tool I use all day every day. I had to learn a different way to work, but the transition was worth it. It is now present in my life, but certainly not annoying -- with the best customer service I have ever experienced. I don't use Customer Service to fix anything -- but to learn more.

Cons

I would love an overall search function that would reach into documents and notes. I cannot respond to an archived e-mail but have to copy/paste a old e-mail into a new one.

Pros

It has the advantages (and disadvantages) of being online. For older people like myself there is a learning process in moving everything from a locally based network or even single PC and getting used to using it online. Less Annoying understand the difference and help you up this important step.

Cons

There is nothing I like least about it - I still have a little discomfort having used a previous CRM over several years working of a local PC, networked locally, but that is a generic online software issue not in any sense a shortcoming of LA.

Alternatives Considered

Act!

Reasons for Choosing Less Annoying CRM

To be fair I hadn't used ACT for several years and it used to be outstanding. It is very expensive now in its online form and we are small. And I think they were less clear about their switch from LAN/Single PC to online whereas you got the impression that Less Annoying - though much younger - had been there from the start.

Switched From

Act!

Reasons for Switching to Less Annoying CRM

Enthusiasm - and you got a month in which to taste it - helpfulness, competence and a better price than ACT.

Pros

Intuitive to use. Many customisable fields, great support via email, ease of use with email (you just BCC the CRM).

Mailchimp changed the way they handled their email list and LACRM worked with us to adapt the integration.

Cons

It would be good if we could have standard template emails that allowed attachments or automizations

Alternatives Considered

Capsule and Zoho CRM

Reasons for Choosing Less Annoying CRM

The others didn't have enough customisable fields, were too expensive, or the email integrations didn't work as well.

Switched From

Insightly

Pros

Less Annoying CRM offers our small company the ability to track each of our individual sales from lead to close, including financial stats. We have set up a special customized contact field for our international dept. We are considering adding a separate pipeline to track collections for delinquent accounts. It’s so flexible and effective, that I can imagine customizing it to track and administer any part of our business.

This is a manual, hands-on product. Its customization does not come from dozens of complicated adjustable but hard-to-edit macros, but instead from accessible, logical, immediate relationships between the functions. And all our data can be output in easily-handled spreadsheets and compressed data folders, so it could be easily migrated or adapted for other functions if necessary. The whole LessAnnoying system is deceptively simple. There's nothing we've needed to do that couldn't be handled in a straightforward manner.

I can see that maybe some larger companies might need more complex systems to track their customer interactions, with multiple permission sets for their various sales territories. Especially if they need to output complex pre-set reports to show relationships between different business units and products etc. But although our training and certification company has a footprint that involves thousands of professionals across the globe, at our heart we are a 12-person staff, including a 2-person sales office, with clear, basic needs.

Cons

I can't think of anything I would change. There was a limitation that required documents (PDFs and JPGs of our proposals and contracts) to be stored without specific organization within the contacts only. But that feature has just been upgraded so these docs can be stored attached to the relevant individual sale (opportunity, as we call that pipeline). Not only does the LACRM staff respond immediately to our phone calls for support and instruction; they actually listen to our needs and suggestions and make small, useful, incremental upgrades as necessary. This app offers consistency without rigidity.

Alternatives Considered

HubSpot Marketing Hub, Kommo, Zoho CRM and NetSuite

Reasons for Choosing Less Annoying CRM

Salesforce was way too big and complicated for our small company. It was originally chosen around 2010 by a previous staff member who, I believe, chose Salesforce for its market dominance at the time.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

The main competitor we test-drove was Hubspot, and we found it to be basically a re-working of Salesforce. Hubspot seemed to replace the Salesforce set of complex nomenclature with another set of also complex, unfamiliar terms and processes. While such apps are super-customizable and flexible, and probably great for larger companies, our small multi-tasking staff needs uncomplicated and straightforward administration. There were other reasons we didn't go with the other competitors we looked at. LACRM just seemed to click with us right away.

Pros

The helpfulness of the LACRM staffers has been exceptional. They've helped me launch my boutique commercial real estate practice without having to become a software programmer.

Cons

LACRM's program features are all that I need for my boutique real estate practice. I have no negative concerns regarding this cost-effective product.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Less Annoying CRM

I was seeking a true CRM program that would help me maintain contact with colleagues, clients and future ones.

Reasons for Switching to Less Annoying CRM

I've not been disappointed with my selection of Less Annoying CRM as my CRM system. It's team was extremely helpful in setting-up the system for someone (i) Who didn't want to spend a lot of time inaugurating it nor (ii) Had the techie chops to accomplish it effectively. When I have had questions regarding the site its team members have answered promptly accompanied with a real sense of concern. LACRM as a system is also intuitive. As such, I highly recommend Less Annoying CRM for anyone engaging in a similar quest.

Pros

the name of this sofwares is not a clickbailt

Cons

I think its need more whays to let itself know

Pros

LACRM does exactly what we need without a complicated training curve or major customization. The Customer support team is fantastic. They are friendly, knowledgeable and responsive when the need for consultation arises. A very professional CSR team that understands their Clients needs and steps up to technical challenges.

Cons

I would like to see a better style home page with graphic interface with optional widget type display options and/or ability to see our Company Logo or Brand on the Home page

Alternatives Considered

Method CRM

Reasons for Choosing Less Annoying CRM

We were unsuccessful attempting to integrate Salesforce

Switched From

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

The ability to implement a no frills cloud based contact management system with easy to customize fields. Allows our Team to easily maintain sales objectives, activity oversight and pipeline opportunity metrics without sophisticated training element.

Pros

LACRM offers an API that has integrated well into our internal system and our website allowing us to automate many daily tasks that would be extremely time consuming if done manually. The user interface is intuitive and user-friendly, reducing training time to a minimum.

Cons

The addition of features to allow for bulk actions in reports would be very helpful, i.e., the ability to assign contact in bulk from the Pipeline report.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

We chose LACRM because of the API feature and extremely cost-effective pricing.

Pros

So easy to maneuver around, from creating a company entry to adding contacts to that company, then entering it to the pipeline, very streamlined and completely intuitive. Even customizing some of our particular fields and inputs was surprisingly simple to do. Amazing.

Cons

That there was no function yet to accept an upload/transfer of my existing pipeline records .csv

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Less Annoying CRM

Our sister company had been using LACRM for about 2-3 years, and pointed us to it when the home-grown system was taking up a lot of IT's time to maintain.

Reasons for Switching to Less Annoying CRM

SalesForce is just too complicated. Many unneeded bells and whistle to sift through to get a simple job done. We had tried it previously and could barely get past the upload of our data, never mind managing it. It needed a full-time IT monitor, and we wanted our people to be able to manage their own data input and maintain it. LACRM FITS THIS PARADIGM PERFECTLY.

Pros

Having been an ACT! user for years, I love how uncluttered LACRM is.

Cons

The only thing I miss is an easy way to capture emails I receive. It's a small thing in the scheme of things, though.

Pros

My favorite features of the software are the email bcc and the customized pipelines that can be created. I couldn't keep track of prospect leads and client stages without it.

Cons

There's nothing that I don't like about Less Annoying CRM.

Alternatives Considered

Trello and monday.com

Reasons for Switching to Less Annoying CRM

It was the most robust CRM that I found for an excellent price.

Pros

Great customer support, quick response to emails, even on the weekends sometimes, that I never got from big CRMs. Integrates well w/ Mail Chimp, unbeatable price, easy to upload docs, set reminders, and integrate w/ google calendar. Super easy to customize and create drop downs. The downside w/ most CRM's is the learning curve and the commitment one must give to understand and make the software usable. LACRM is the first I have used (Properworks, SalesForce, Zoho, Insightly, Podio, Infusionsoft) where a knuckle head luddite can make it work w/o taking all my time away from the revenue producing activity time. There other softwares clearly have value, but for the solopreneur with an established book business trying to squeeze new revenue, you can be up and running much more quickly. I have hired a VA to set up my drip campaigns and and to push out my newsletter via Mailchimp. I know there is more value to be gained from using the software, but most of us will over invest energy instead of focusing on revenue producing activity (talking to clients, asking for referrals, prospecting). This is a great piece of software for the average Mo Insurance Broker, and that's me.

Cons

You get what you pay for so you have to customize it yourself and you will make mistakes, nothing irreversible. I'd like the software to be in app form for IOS, not log in. Would be nice if it would do auto birthday reminders, for customer/prospect and for their spouses.

Pros

I've been using LACRM for over 2 years now. My company is just me...no employees...just me. So I was looking for a simple method to keep track of client data and a calendar that syncs with Google. LACRM checked most of my boxes and for the price per month I could live without certain features. Once I subscribed and began using the CRM I wanted to be able to color code events. I brought this to their attention and I was met with immediate response. At first, it was 'it won't do that' and maybe we could add that in the future. After a few follow-up emails with LACRM Customer Service (who are UH-MAY-ZING, BTW) they finally added the feature I wanted. However, they actually kicked it up several notches by also adding the ability to set up reoccuring events and also duplicate events. Plus, I can also quickly 'Sync' with Google and go to calendar settings directly from the calendar. Really great for me.

Cons

Now the CRM is almost perfect. Once thing I would love to see now is a search feature. For example, some Events (appointments) don't necessarily relate to a Contact in the CRM. I may have an appointment (Event), entered it into the CRM but the client was not interested, therefore no need to enter them into the CRM. But in a year or future date I may want to search for an Event (Appointment) I had previously. So if there was a calendar search feature I could locate the event when I enter a key word within any of the fields.

Also, it would be nice to have the LACRM set up with a Mobile App.
The LACRM is perfectly named. It is simple to use, robust enough for my use and certainly NOT Annoying. :)

Pros

The price per month is incredible. I'm a one-man shop and that's the deal of the century for everything you get. The interface is easy to use, clear with great features, like totally customizable pipelines, robust calendar, groups, search, import and export, adding users and assigning permissions are both easy. I absolutely love the event setting where you can have a reminder text sent, customizable by you with minutes, hours, or days prior to the event. I put all appointments in there and I am ALWAYS reminded of my commitments. I never miss anything! BCC'ing LACRM on emails is so simple and therefore all communication is logged with that particular client. If I ever wind up with duplicate contacts, merging them into one is also very easy. In addition to contacts, I also use LACRM to track all kinds of things, like movies, books, and other lists that I need to manage. I used another CRM for a couple of years, and I only wish I had found LACRM sooner the difference is night and day from the other CRM, and I feel that I wasted two years with them, not being happy. I could not be more pleased with LACRM highly recommended. Finally, just so you know, I have no affiliation with LACRM. I am simply a very, very satisfied customer!

Cons

Only two things: 1) Calendar doesn't sync with iCal. 2) I wish the 'Find a Contact' field was accessible through command F from my keyboard. But those are relatively minor concerns, and I believe are on the wish list for future integration.

Pros

I selected LACRM for the ease of implementation and use. As a small business, the time it takes to implement, learn, and use applications can be a real drain on the business. I view any new application with dread, for the effort necessary to implement it and get it going. But LACRM turned out to be a joy. It was the easiest and fastest implementation of a business app I have ever encountered. It has a wonderful user interface, totally within the browser with no need for a downloaded app. The data is maintained in the cloud without any effort on my part. It is very fast and responsive, and has all the capabilities I need. It has a series of short video tutorials that are effective and correct. You can watch a video and learn and use its features in minutes. And it works flawlessly.

Cons

The product is very easy to use, and supports all my business processes. I would like it to be able to automatically enter single contacts with their data from LinkedIn profiles. That way I could enter a LinkedIn contact that I am viewing with a single click, instead of copying the fields one at a time by hand. I can enter bulk contacts downloaded from LinkedIn in an automated way.

Pros

Everything about this CRM is exactly as they say LESS ANNOYING. I have used a few CRM's in the past and the ease of the contact management, linking emails to contacts, reminders and calendar events on LACRM leaves a lot of these others behind.

Cons

The only con i have is that i cannot link my contacts directly to my Apple devices but that will not hinder me in using this CRM as it is THAT good.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and Xero

Reasons for Choosing Less Annoying CRM

Cost initially.

Switched From

Salesmate

Reasons for Switching to Less Annoying CRM

Ease of use and Cost

Pros

This CRM is easy to use and easy to customize to meet our unique needs. When a customer calls it's easy to pull up their profile and see the whole picture on one page. We are able to handle customer requests and calls much faster now that we see their information in a better way. The sort functions also helps us better analyze buying habits and overall sales trends.

Cons

Although it's possible to add more than one email address per customer, when exporting a group of customers, it is not easy to grab that second email address to add to an email list or import into an email system. The second email address does not have it's own column, it is instead incorporated with the first email address called "All Email Addresses" and separated with a comma.

Pros

We love the ease of use, the short period of time it takes new users to get up to speed and the simplicity of the software. The ease of filtering the contacts with multiple factors is great. Being able to export groups of contacts to Excel quickly is very much appreciated.

Cons

The ability to update mass contacts at one time would be great. It would be good to be able to download a group of contacts into Excel, make mass changes to fields, and then upload. Also, the auto-link to Mailchimp is dangerous, because it is 2-way. If you have contacts with the same email address (not allowed in Mailchimp), it will consolidate or drop off any contacts with duplicate emails. Beware...

Pros

I like that this software is flexible and reasonably priced. I can track the clients and information I need. There's a place to put just about everything and when I can't figure something out, I just send an email. The customer service people are always willing to help. They are super kind and will help me figure out a way to do what I need. They never make me feel dumb for asking a question.

Cons

I would love to have recurring tasks. I know they are working on it.

Pros

Calendaring and task functions are very helpful to stay organized and focus on work flow.

Cons

Certain search functions are limited but they are very specific.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

Cost

Pros

LACRM is intuitive right out of the box so the ease of use is perfect. The support team is fantastic - everything you want from support: fast, knowledgeable, and free!

As important, they know their limitations. I scheduled a call with a coach to discuss a unique way I was using the program and rather than trying to fit my round problem into their square hole, I was pointed towards a completely new solution. So, not only is their program incredible and affordable for even the smallest of companies, they are helpful and honest.

If every business was run this way, the world would be a much more pleasant place!

Cons

I wish there was an app for the program. Having said that, the mobile friendly site is quite easy to use.