SafetyCulture Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About SafetyCulture

iAuditor by SafetyCulture is an inspection checklist application that allows users to build checklists, file reports and conduct inspections through a tablet or mobile phone. The solution is designed for a wide range of industries...

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Feature ratings

Value for Money
4.5
Features
4.4
Ease of Use
4.5
Customer Support
4.5

Browse SafetyCulture Reviews

196 of 196 reviews
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Caroline
Caroline
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2019

iAuditor Review

Awesome Awesome Awesome

Pros

This system is amazing. So easy to create and customize audits and checklists and get exactly what you want. And the analytics all you to see your results without having to do it yourself via spreadsheets. Great system!!! and customer service is second to none.

Cons

I struggle to find anything wrong, except for my personal dislike of the new report format, but i have the option to use the classic one so i can't really complain there either!

John
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 29/07/2019

An Audit/Inspection Tool With Brains

The iAuditor customer service is exceptional. They were very responsive to my questions, when I was a newbie. That alone, was pretty impressive. But where they really came through was when they recently updated their template editor.

As mentioned above, I have become an iAuditor power user and I was told at the time of that editor update that my motorhome template was one of the largest templates in their system. When they updated the editor, they have not allowed enough storage space in the editor for such a large template. I should mention that I could still open and edit a new inspection, on either the Mac or iPhone. I just couldn't open the template, to make changes. I told them which template it was and within a very short time they got back to me and told me that it was in the memory allocation and they were working to resolve it. Within less than 24 hours from the time the issue was reported, they had resolved the problem - this in the middle of a major roll-out of a new tool. Wow! That's when I was really impressed. This is customer service that compares favorably with AppleCare.

The product just works. But when it doesn't, like during that editor roll-out, they get it working in short order.

Best of all, iAuditor works flawlessly on iPhone. I have tried other tools that were less than reliable on iPhone. In particular, HomeGauge crashes, on average, three times during every inspection and always with a loss of the most recent data (1 to 15 minutes).

Pros

LOGIC: Most audit/inspection software functions simply as a (dumb) check list. By that, I mean that there is no associated logic. iAuditor give you "IF" statements. I inspect motorhomes and there are dozens of options in such vehicles. With other software, I am asked questions about every option, even when that option does not exist. With iAuditor, my template asks if the coach has propane. If the answer is "no", then about 40 questions are not asked. This capability speeds up my inspections tremendously.

The template editor is easy to use. But it does take a little experimenting and getting used to. After that, tailoring a template to your specific needs is easy. To give you an idea of what I mean, my motorhome inspection template is about 7,000 items long (OK, I'm an iAuditor power user. But the point is that's possible.). A large part of that 7,000 items is logic. But the bulk of it is my own statements about each potential issue that might be encountered. There are only around 300 to 330 inspections items on a motorhome, but more than 2,000 possible issues to be found within those 300+ inspection items. So my iAuditor template includes every statement that has ever appeared in any of my inspections, going back years. Which specific statements show up is determined by which buttons or boxes are clicked. 98% of my report is done, when I leave and lock the door. That's a major time saver and it all comes down to one word - "LOGIC".

It also works flawlessly on iPhone!

Cons

There are only two things that I wish iAuditor had:
1) An "AND" statement. They have what amounts to an "OR" statement. But they are missing an "AND" statement and I would personally find that to be very useful. Their options are "IS", "IS NOT", "IS SELECTED", "IS NOT SELECTED", "IS ONE OF", and "IS NOT ONE OF". They could use two more options, which would be, "IS ALL OF", and "IS NOT ALL OF".

2) "PERSISTENT VARIABLES". Currently, variables only apply to the most recent question. For example, if the coach is all electric, it means that many questions my inspection template don't have to be asked. It would be really nice to be able to have at least a few persistent variables, that would be available throughout the template. That way, if I were to determine, early in the inspection, that the coach is all electric, the template could include various "IF" statements in various places later in the template, that would bypass all questions about a propane stove, propane oven, propane furnace, and propane refrigerator. In fact, the lack of persistent variables is one of the primary reasons why my motorhome template is more than 7,000 items long. With persistent variables, that number should be able to easily be cut in half or better.

But these are wishes for something that no other audit/inspection software has, either. In other words, they would make the best, even better.

Emma
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 21/05/2020

Mixed feelings

Pros

Once forms at set up, using the app is wonderful. Less paper and instant reports done straight away

Cons

Every time I log onto web version all files that have been archived reappear in the inspections tab. When support was contacted it revealed that issues were from a user unarchiving files which were done out of business hours. Clearly, something iAuditors end as no one had access after hours. But yet as no other issue like this has been reported by other customers support didn't really help me at all. With over 1000 forms done weekly archiving was the reason why we choose this product as we could review as needed. As soon as long term contract was put in place these issues all of a sudden come into play. I feel it cant handle several forms being used daily.

Top SafetyCulture Alternatives

Christian
  • Industry: Newspapers
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/01/2023

Comprehensive and Versatile Audit Software

Overall, I have had a great experience with iAuditor. It is comprehensive and versatile audit software, with a great user interface and excellent reporting capabilities. The only downside is that it can be costly and the learning curve can be a bit steep.

Pros

iAuditor is an incredibly comprehensive and versatile audit software. It offers a variety of customizable options for creating audit checklists, and its user-friendly interface makes it easy to quickly configure and complete audits. The reporting features are excellent, providing detailed insights into each audit.

Cons

The price of iAuditor can be a bit expensive for some users, and the learning curve for the software can be a bit steep for those who are not familiar with audit software.

Paul
  • Industry: Building Materials
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/03/2021

Quality Product

It allows us to carry out Audits while we are moving around site and is a superb tool to work with, totally flexible and adaptable to our business

Pros

Allowing you to assign actions to another user, including details and time scales.
Email notifications

Cons

Actually there wasn`t anything that I disliked, I think it is one of the best work tool software programs that I have ever used.

Alternatives Considered

Intelex EHS Software

Reasons for Switching to SafetyCulture

It offered the most flexible options for our business

Response from SafetyCulture

Hi Paul. Thanks for the review and feedback. Really happy to see you are using and assigning Actions.

Replied 11/03/2021
Verified Reviewer
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 23/06/2022

Pretty good but lacking in key areas.

Support staff is good, but cannot always solve the issue.

Pros

It's pretty easy to create a template and customize for your individual needs.

Cons

Back office the software is clunky and not very intuitive. Sync and uploads are minor league and frustrating.

Erik
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/04/2020

Highly recommend this software

Since I started using iAuditor, I have never looked back. The customer service is astonishing, the software is outstanding and the app itself is easy to use for anyone from Senior Management through to the ground staff.

Pros

The iAuditor Software is by far the most comprehensive all-in-one compliance system I have used thus far.
The ease of use, thousands of templates and real time uploading is outstanding.

Cons

The only minor downside is that it takes a fair bit of effort to download your created templates to a PDF version.

Alternatives Considered

Simpro

Reasons for Switching to SafetyCulture

iAuditor provides all the services we initially required from the above systems, and combine it into an all-in-one, easy to use system.
Julian
  • Industry: Food Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/02/2021

I loved using iAuditor

I loved it

Pros

Easy use and instant support available. Both web based and mobile platform available. Me and my team enjoyed it.

Cons

Multi document management not available

Response from SafetyCulture

Thanks for the review Julian. Love hearing you are using the web and mobile platforms.

Replied 19/03/2021
Billy
Billy
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 25/02/2021

Very Good

Pros

iAuditor is very easy to use, I especially like that there are regular updates and new features added. Logic is one of my favourite features as it adds extra functionality to my templates.

Cons

I do not have any cons at present. The software is very good.

Response from SafetyCulture

Thanks for the review Billy. Glad to hear you are making use of Logic based questions in your templates.

Replied 18/03/2021
ELVIN JOSEPH
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/02/2024

Great guide for safety practitioners

Overall, its awesome a great help in my career.

Pros

The way being systematically organized,step by step...

Cons

Not so much ,but instead maybe someday it will add more innovation.

John
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 14/09/2021

Review iAuditor

User friendly, easy to teach and not time consuming. Easily to generate reports.

Pros

The item is exceptionally simple to utilize and gives an extremely decent, proficient looking report. I've been utilizing it for around 2-3 years effectively and trying to implement on a larger scale.

The API is genuinely finished and takes into consideration simple reconciliation with my different applications - making this an important part of my item suite.

Cons

The gathering likes to add new provisions to the product - which is extraordinary! Nonetheless, this appears to reliably be to the detriment of standard elements/bugs being fixed. A portion of their "upgrades" can be seen as a total misuse of advancement time. All things considered, simultaneously you can't open report joins as they break, and there are synchronization issues when utilizing the application disconnected that take a sideline because of "absence of assets." Now, this is only my discernment, however it appears as though assets are not being designated where they should ensure that the main item is unshakable prior to adding highlights that have little worth.

Response from SafetyCulture

Hey John. Thanks for the feedback and review. Love hearing you are making use of the API.

Replied 28/09/2021
Randy
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/02/2021

Very effective app

Having IAuditor has been a super successful product. I am now eliminating so much paper work. The ease of creating templates makes it so easy. The transfer of vital information is what is needed and this app makes it very easy.

Pros

This app is very easy to use. From making a template or finding one that suits your type of business. Rolling out was as easy as 1-2-3. If you want to stay minimal you can always select a certain amount of seats and have those people be held accountable for downloading and sending information through a PDF when needed. Being able to capture pictures helps when explaining things.

Cons

The only thing I would say that would make this better is to have some way to integrate a video part to the app

Response from SafetyCulture

Hey Randy. Thanks for the review. Good to hear it was easy to roll out!

Replied 18/03/2021
Glen
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/03/2021

GL Review

We use the App to conduct a host of safety and compliance audits across a large and diverse national portfolio. It's easy to photograph issues and highlight areas for improvement and the reports are all stored for future reference. The dashboard is also useful and allows us to track our audit programme

Pros

Easy to use for auditors. Great range of templates on public library that can be used as a starting point for creating our own audits. Easy to set up scoring matrix and weighting for key issues. Great support

Cons

Can't think of any negatives to highlight

Response from SafetyCulture

Hi Glen. Thanks for the review. Love the concept of a 5 min trial and that we passed the test!

Replied 16/03/2021
Lloyd
  • Industry: Broadcast Media
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 09/03/2021

CYA Checklisting at its best

Pros

This is good software to keep our technicians honest with the company and honest with themselves to ensure that they are in compliance and safe.

Cons

Sometimes the content can be nagging to the technician and they are forced to answer the same way every time and sometimes the content can be used against the technician to their demise.

Response from SafetyCulture

Hey Lloyd. Thanks for the review and really happy to see that you are using iAuditor for safety and compliance purposes.

Replied 11/03/2021
Ben
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 02/12/2018

Record keeping at its best

iAudit is an easy and professional looking audit tool that can be adapted to suit your business needs. Overall the product is very user friendly and produces great reports that will impress any internal or external auditors who are reviewing your business. I would highly recommend investing in this tool as it will not only provide you with some peace of mind but also highlight areas for improvement.

Pros

easy to use and professional results. Multi platform access

Cons

unable to extract a csv file on all completed audits

Davor
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 04/03/2021

iAuditor is revolutionary

My overall experience with iAuditor has been overwhelmingly positive. I'm lucky that my company pays for the license, otherwise i would not be able to utilise this great software. I look forward to further development and improvements made to it.

Pros

I've been with iAuditor from the beginning. The constant updates and modernisation has progressed well in recent years. It is feature rich and simple to use. The customer support is also excellent.

Cons

Creating forms at first can be tidious, but once you get the hang of it, it works well. The price tag is very expensive. I don't mind paying for software but licenses per user is just a cash making machine and doesn't help the end user.

Response from SafetyCulture

Davor, thank you very much for your review. Really happy to hear you are having a great experience especially with our customer support team!

Replied 12/03/2021
Jason
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2023

My Experience

As a employee, iAuditor was useful in the field, can conduct inspection and take photos at same time and close out form.

Pros

ability to create templates, also wide selection of forms other companies are using

Cons

When needing to communicate with a agent always directed to someone overseas, language barriers

Verified Reviewer
  • Industry: Internet
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 27/11/2019

An essential app for Auditors.

We use it for our Audit needs. Especially our field officers take it our client places for auditing. iAuditor is Worth your money!

Pros

Seamless integration with third party tools, especially with Tableau makes my job much easier when it comes to reporting.
Audits are much organized with iAuditor now. In the past it was really tough to manage the audits and checklists.

Cons

Desktop version seems to be good. But with mobile version, I did face some syncing issues. But it was once in a while.

Simon
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2019

Great product - Off the shelf and easy to use. Great customer support

Pros

Ease of use.
Build you own audit templates in minutes, not hours.
Customer service and support
Reporting

Cons

The scoring is a little hard to generate meaningful scores though I'm sure if I worked with the iAuditor support team on this I could work through the issues.

Michael
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/07/2020

Good to use IAuditor

Pros

Ease of use and very functional. We use it on our everyday reporting.

Cons

There's nothing much for me to compare with other apps. I've been using this since I started in telecom industry and it was highly recommended by our client.

Audrey
  • Industry: Commercial Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/03/2018

I absolutely adore the attention to detail in this software

Absolutely worth the time and money!

Pros

Precise detail! iauditor hits the nail on the head, this program was built by people that know the workflow. Every detail from the input of pictures to gps location input shows how much thought has went into this software!

Cons

I have not cons for iauditor they provided me with everything I need throughout the day to keep me organized and on task.

Christian
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 25/02/2021

Business / Operational Executive Advisor

Very happy with iAuditor it's taken Australian Bus and Truck Care to the next level enabling us to outperform the competition.

Pros

Ease of use, functionality, and Reporting

Cons

Setting up and sharing templates can be difficult and time-consuming

Response from SafetyCulture

Thanks for the review Christian. Great to hear that this has given you an edge over your competition!

Replied 18/03/2021
Frank
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 26/02/2021

Great way to keep track of condition of your property

Benefits of using iAuditor is that We can track what works need to be done on a weekly basis and if its not done then you c an list it again the next week. helps cleaners understand whats needs to be done on a regular basis.

Pros

The scoring method is great, it helps with the performance of the cleaners and helps with getting certain tasks completed on a weekly basis.

Cons

I like it and it's easy to use. Nothing really that I don't like about it.

Response from SafetyCulture

Hi Frank. Thanks for the review. Good to see you are utilizng our scoring system in our templates.

Replied 17/03/2021
Peter
  • Industry: Mining & Metals
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 03/03/2021

iAuditor review

Great experience. Only problem has been getting the business to promote its use across the board. Money restraints has the business promoting the use Microsoft Powerapps as preferred option.

Pros

Intuitive user interface. Great support.

Cons

Analytics could be more powerful? eg Extract all non-compliances over 5 year period fro a particular template/inspection in one printable display?

Response from SafetyCulture

Hi Peter. Thanks for the review. That's great feedback about Analytics that we will pass onto the team so thank you for sharing.

Replied 12/03/2021
Steve
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 04/03/2021

Electrical Service and Construction QA

Very happy with it. Has saved lots of time compiling reports for clients

Pros

User friendly by our site teams. Professional looking reports

Cons

Can be confusing to build templates until you are well conversed with the intricacies.

Response from SafetyCulture

Hey there Steve. Thanks for the review. Good to hear you are liking the looks of the reports. If you ever get stuck with building templates, feel free to reach out to our Customer Support team via the LiveChat function.

Replied 12/03/2021
196 reviews