Hubstaff Reviews

Pros

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

Cons

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

Pros

– Easy to use;– Easy to integrate;– Integration with Asana;– Different types of reports.

Cons

Sometimes integration from Asana has bugs.

Alternatives Considered

Reasons for Choosing Hubstaff

Switched From

Reasons for Switching to Hubstaff

Pros

I like the way Hubstaff is designed. It's intelligent and user-friendly. It's sleek and very polished and up-to-date with modern design standards and as a user I am easily able to access the dashboard and different features and see the differences in productivity from minute to minute, see the screenshots, see the tracking points, etc. From the perspective of direct user experience, it's ace.

Cons

However, my qualms with Hubstaff far outweight its superior design structure. The program, to me, is broken. No matter how hard I work, I have never had a day above 40% productivity - and that only happened once. I am usually rate in the mid to high 20s, even on days when I am busting my butt to get work done. I don't know why I am having these problems with the software, because I know I am working, I know I am getting work done, but why am I being rated so poorly? This software is going to wind up costing me my job, and that makes me furious.

Pros

Integrations with payment systems , Paypal and Wise

Cons

It was confusing to get setup when we first started

Pros

easy to use, stable desktop app, great visualizations and statistics, many possibilities for integration with another tools

Cons

some functionalities within this product are not fully customizable (e.g. idle time is set to min of 5 minutes), more flexibility would be great (e.g. you can`t enable or disable idle timer or disable manual adding/editing records within specific project/task.

Pros

Easy hour tracking for remote staff, easy hour tracking for billing of clients

Cons

Cannot control how long screen shots are kept and cannot easily delete them manually. I would like to delete the screen shots after each billing for security purposes.

Pros

I like that it comes with the integrated time doctor, detailed reports for the team activity & productivity, as well as the recruitment Hubstaff Talent platform, I'd say it's the best remote hiring platform. Have found many employees from there.

Cons

There's no payroll integration with Payoneer. It's tough to do payroll with limited options.

Alternatives Considered

Reasons for Choosing Hubstaff

Switched From

Reasons for Switching to Hubstaff

Pros

Transparency. Is good in being able to provide valuable insights.

Cons

I think it is a bit on the expensive side.

Pros

easy to use and screenshot feature, add/remove people

Cons

popups which are displayed when login to subscribe the additonal addons

Alternatives Considered

Reasons for Switching to Hubstaff

Pros

The absolute best thing about this software is it's sublime user interface. It's simple and intuitive software is unlike any out there. Online time sheets specifically have been useful and easy to use. I absolutely love it and has saved time and money for my company.

Cons

The GPS tracking features can be quite funky at first but with latest updates thing seem to be running smooth as ever.

Alternatives Considered

Reasons for Switching to Hubstaff

Pros

The customer service at Hubstaff is second-to-none. They are super responsive and attentive to our account. The clarity in the dashboard and ease of use of the app and online tracking tool is superb. It was extremely easy to implement in our team and get team members onboard for utilising the app through the use of badges and "friendly competition".

Cons

The fact that PTO doesn't count towards the total weekly hours for a team member, which is should so that we can see the team member's weekly hours inclusive of PTO.

Alternatives Considered

Reasons for Choosing Hubstaff

Switched From

Reasons for Switching to Hubstaff

Pros

Hubstaff makes it very easy to mange my remote staff. The screenshots keeps me up to speed on what each developer is working on. The activity level helps me to monitor how much each developer is putting in and they get an immediate feedback from me.

Cons

The reporting for hours worked can be made easier to get to.

Pros

I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.

Cons

I would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.

Pros

Simple to Utilize:The user interface is intuitive and easy to use, even for beginners.Comprehensive Time Tracking:Hubstaff offers an extensive variety of time following elements, for example, screen captures, action levels, and time following updates.Integration with Other Tools: Hubstaff incorporates with numerous different devices like Trello, Asana, and QuickBooks, making it simple to oversee projects and smooth out invoicing.Adaptability: Hubstaff offers different approaches to following time, including work area applications, portable applications, and program expansions.Exact Charging: Hubstaff takes into consideration precise charging by following the time spent on each assignment and giving point by point reports.

Cons

Limited Free Plan: The free plan has limited features and is only suitable for small teams.No Disconnected Mode: The product requires a web association with capability, which might be badly designed for clients in regions with restricted web availability.Security Concerns: The screen capture component might raise protection worries among certain workers.Restricted Customization: There are restricted choices for tweaking the product to address explicit issues.Conflicting Action Levels: The movement level component may not necessarily precisely mirror a worker's efficiency level.

Pros

- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks
- lets you track running time to the second that can also be used to determine pay.
- you can track overall running time with preset time periods or set your own
- forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes
- has a mini time window that allows users to check how much time is running without closing any windows
- works great with Mac and Windows
- Different parameters used to measure productivity
- color coded productivity
- can view daily, weekly, and monthly productivity rate
- easy to use interface
- set tasks, projects, invoices, calendar schedules, admin can limit user access
- easy to use dashboard with graphs of productivity

Cons

- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate.
- it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".

Pros

I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

Cons

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

Pros

As a manager of a companymanaging multiple projects and clients, the HubStaff time tracking software has proven to be an absolute game-changer for my business. Its seamless integration, user-friendly interface, and robust features have made tracking time for billing purposes a breeze, while its detailed reports have empowered me to make more informed business decisions

Cons

As a devoted user of HubStaff, I've found the platform to be an invaluable asset in streamlining my time tracking and billing processes. However, I believe there's a significant opportunity for improvement by incorporating features that align with Israeli finance laws.

Israel has unique regulatory requirements, and integrating these into HubStaff would undoubtedly elevate the platform's appeal for users in this region.

Pros

We especially love about hubstaff is the newly released "Hubstaff Tasks" function which allows us to track the task along with the time taken for each user. As a software company that prides itself in transparency, our clients truly appreciate seeing how their money is spent, and Hubstaff offers them the perfect easily-exported PDF files.

Cons

Rather than what we like least, we recognize that each platform is a growing and developing business, and Hubstaff has show us that they are constantly improving to meet customer needs.
To this extend I would love to see these improvements in the next major update:

1) To be able to connect one-single project to multiple integrations at a time, for example to Hubstaff Tasks as well as Quickbooks.

2) To be able to upgrade a single user or owner to a higher plan, so as to take advantage of the higher tier benefits.

3) To be able to edit Immutable times from external integrations, in the case of Human error in selecting projects or Tasks.

Pros

I like how easy it is to track projects and prove my activity level is high enough. I also like how you can see if your employer tracks URLs, apps, or Screenshots in case something sensitive is on there (for example, a screenshot of you talking about someone else at the company or bank password).

Cons

I do not like the UI at all on the mac app. It is dated and does not even show the start button if the window is too small. I also do not like the idea of tracking URLs, apps, and screenshots, though I understand why a company would want to. I prefer review of an employee be done upon their performance on what they should be doing and trust them with the rest. Although if an employee breaks their trust, then I understand tracking them more.

Pros

I find Hubstaff to be very useful especially in project management. Tasks can be clearly outlined for each agent and it helps you get reports on my agents and productivity increases because I can now closely follow up with the individual agents who are having trouble delivering. It’s a very easy software to use with a clean User Interface. I especially love the “Hubstaff Tasks” function as it helps me track the amount of time agents take to complete certain tasks and this is very useful information in project planning, I can now get a better estimate of the time required to carry out tasks from previous records. I haven’t had the chance to use the mobile app but it’s good to know there is that option which would be very useful when on the go.

Cons

Hubstaff has been splendid and it offers a lot of features, I’m really satisfied with it, maybe in a future version, the software could include a real time option for the reports.

Pros

This is a very, very easy-to-use time management software that can work in businesses of many shapes and sizes. I love that rather than just digitally tracking time, you can even assign your time to different projects, locations, etc. It works on Mac and PC flawlessly, and although I haven't used the mobile app, I've heard good things about it.

In terms of trusting your workers, it even can screen capture the main display of their PC/Mac to ensure they aren't slacking off. This also tracks how much "activity" (mouse movement only, I think) per 10-minute period.

Cons

Really not too many cons with this one - very straightforward as an enduser, and very straightforward to setup for others.

I think that presentation wise, the program could be rebranded to be a bit cleaner-looking, or higher-end. It's simple, it works, but I think it could be visually enhanced a tad. In terms of function, there's not much to criticize other than editing time after the fact. I have found it sometimes cumbersome to overwrite/change old time entries after entering them, as when it overlaps with another time, it doesn't allow you to submit.

Pros

As a user of Hubstaff, I find the software to be a reliable and efficient tool for managing my team and tracking our time. The automatic time tracking feature eliminates the need for manual entry and ensures accurate recording of work hours, making payroll and invoicing processes smoother. The GPS tracking functionality has been particularly useful for remote workers, allowing me to stay updated on their location and optimize resource allocation.

Cons

One concern is the potential perception of intrusiveness due to the monitoring features offered by the software. Some employees feel uncomfortable with the level of monitoring provided.Another consideration is that Hubstaff's extensive features may not be necessary or suitable for all types of businesses. Smaller teams or organizations with a more flexible work structure might find the software to be too robust for their needs. Implementing and managing the software could increase administrative overhead, which may not be worth the benefits for certain companies.

Pros

The desktop widget timer is great, and I can create a project and get to working on it with minimal fuss. This is great for small ad hoc projects that require only a few hours of work.

Cons

It is difficult to see how much total time an individual has worked on a specific project. Ideally, you could select a project and an employee and see the total time that person worked. Also, the "custom" timeframe capability using the calendars doesn't seem to work properly when selecting dates for a report.

Pros

The user-friendly interface made it a very easy software to install and use. As a user, you can easily see what your manager will see and judge your productivity on it.

Cons

It's terrible being monitored by mouse and keyboard usage for 8+ hours a day. Your productivity isn't measured by those metrics. For example, we had zoom meetings during the day to discuss streamlining processes between departments. Hubstaff showed that we were not working at all for that hour meeting, which skews the daily metric TERRIBLY. I also do not think it's beneficial for employers to hover over their employees strictly, but that's not HubStaff's fault.

Pros

I like how easy is to set up Hubstaff on any OS. How easy it is to log in and forget about the time tracking process running smoothly in the background. The dashboard shows extensive reporting about timesheets and activities.

Cons

The only con I face is that Hubstaff takes screenshots even on login screens which exposes user data and sometimes Hubstaff API blocks the fetching API if you have integrated it with some application.