Guusto Reviews

Pros

Guusto has radically improved how MSi - OBTM incentives operate. The options available to our employees are always growing and the APP makes for redeeming those rewards in store a breeze. On the backed, Guusto's solution to reporting has made keeping track of funds extremely easy and the customer service is great! If you ever have a problem customer service is there to help you right away. It has a very personal feeling when you are interacting with their support team.

Cons

Honestly I can't think of something I'd say I dislike, any issues I have come down to using Internet Explorer. Those issues are still very minor and rare! Guusto is an extremely flexible service and I'm sure that if I wasn't using Internet Explorer the few bugs I've encountered wouldn't be there.

Pros

It can be complicated figuring out how to gift different people. Guusto makes it easy: A neutral cash gift that the recipient can use for whatever delights them from a wide range of gift options and categories. And as Guusto is not tied to a specific vendor the gift feels authentic in that there is no skewing or implicit advertising of one vendor.

Cons

Overall it is a great system and easy to work with as a user, which is most important. As Guusto tweaks and evolves the interface it will get even better as there are a couple of places where it could be a bit more intuitive. Only minor things that someone who does UI development would notice about the UI and interaction.

Pros

The free account makes the process of learning the app real easy. The fact you feel helping the environment with the One Drop Foundation its a high point up.

Cons

They should improve the global access of the app, Spanish language and support its really needed.

Pros

I use this software for employee recognization, it was very good

Cons

I dont see anything like that, its very easy to use

Pros

It feels like a positive review board for co workers and employees. It allows you to send postive review of an employer from customer or coworker without anything negative to show appreciation

Cons

The user interface of guusto is difficult to navigate,it's hard for new users to know what is going on, needs a tutorial or a complete overhaul for the site. most importantly how to give reviews to co workers and to see rewards and points

Pros

I liked that they had alot of options for different ways to use my rewards points.

Cons

Nothing there was truly nothing that i could think off

Pros

Easy to send and receive the gift card as token of appreciation or recognition. It also has a dashboard to track the transaction of gift cards.

Cons

There is nothing that I do not like about the Guusto, for my purpose, it is meeting the expectation and needs.

Pros

The software was easy to navigate and use. I like that you don't have to use the physical gift card to recognize someone. I also like the freedom of choice of your preferred vendor. E-cards are simple and they don't overwhelm you with images - all and all great tool for work recognition program. I also like that fact that you don't have to send money, you can just send a lovely thank you note.

Cons

Honestly, I have been using GUUST for a bit over 5 months and I have not come across any hiccups. Good job

Pros

I like how simple and straightforward it is to use. The UI looks good, a good variety of things to redeem (I can use it for myself, send it to someone else, or donate it to an organization), and the redemption process (if done through email) is pretty instant. I don't have to wait long to receive my gift and I can start using it immediately!

Cons

I've thought about this question for a good while but I cannot seem to come up with anything - that should say plenty!

Pros

It is easy to navigate and customer support is amazing

Cons

Nothing is wrong with it ! Keep up the good work !!

Pros

Guusto has been improving continuously since we started using it. We've really appreciated that the team is focused on optimizing the platform from a user and administrator standpoint and there have been so many small tweaks that have helped us (e.g. ability to update batches of records by uploading a new list, instead of making manual changes).
The support we receive has been great. Our Account Manager (Skai) is extremely responsive and always gets back to me quickly if we're experiencing any challenges.

Cons

While new features are often in development, there's no regular update to hear about them. Sometimes, we literally stumble across them.
We have our employees as one big team so that everyone can see all of the nominations. It might be nice to have a filter option so that users could choose to see nominations from their team / department / location. It is possible to do this as an administrator by downloading a list if you have user records configured accordingly.
The platform is not optimized for use in Internet Explorer - although it is still functional.

Pros

One of the main things that I like about Guusto is the wide variety of awards that exist, I can send gift cards to my employees, cash prizes or a check as thanks for the work days. I also like the Leaderboard system that it has, it allows me to know exactly which employee has had the best work performance, and in this way I can make the corresponding awards, it is quite easy. Finally, I must mention that I love Guusto's free trial, I used it for about 1 week before buying a paid plan, this free trial was complete, it allowed me to send unlimited rewards to my employees and it helped me understand how the platform works.

Cons

One of the things that should be improved is that a monitoring system has to be added which allows to know the status of the award sent. On several occasions I have sent awards to my employees but I cannot know exactly when they open that award or if it is still waiting to be opened, I would love there to be a system that allows me to see if the employee has already exchanged an award, to send him some reminder. I would also like to see more variety in the recognition plaques, currently I can send plaques with personalized designs to our employees to reward them for their work, however, there is very little variety of designs.

Pros

Low cost and ease of set-up was great for getting started. And any time I have an issue or a "how can I do so-and-so...?" whatever question, I get a response and usually a solution within 30 minutes. A few times they've had to do an overnight 'update' to put in a "fix" but the next day, things have worked better.

Cons

there's limited flexibility with naming conventions, and that's a small thing (and I'm told they're looking into that). Reporting is OK, since you can dump lots of data into Excel, but it would be cool if I could choose the specific data I needed and not get "everything" at once.

Pros

The Guusto platform provided a solution to the social distancing and office closures faces by many businesses today. It enabled our company to run a nationwide sales contest and issue rewards to individuals across the country instantly - at a significantly lower cost by eliminating postage.

Cons

If I had to submit a request for future enhancements, it would be to make the recipient links have added security such as requiring them to enter their name. I realize passwords are challenging when dealing with large numbers or recipients - but if each recipient was required to enter their name or email to access their reward bank - it may make me feel more confident that only the intended recipient will ever see/access their bank.

...if this was not a required question - I would not have filled out this field.

Pros

Using this product is very easy. As an administrator, I was able to teach all of our managers how to use GUUSTO with little confusion or push back. I love how you can pick a specific gift for someone or let them choose where they want to spend their money. I also like how you can write a personal note to them to make them feel appreciated. The customer service at GUUSTO is great. [SENSITIVE CONTENT HIDDEN] helps us very quickly and solves all our problems day of.

Cons

Sometimes employees have trouble accessing their gifts or I have had someone not be able to find his gift in his email. It was like it went away before he was able to claim the gift. Other than that, no problems.

Pros

It's always a pleasant surprise when a vendor, manager, or peer sends a nice e-gift as a follow-up random act of kindness.

The key strength of the Guusto platform is the ease of use. The iOS app interface is straightforward to navigate once you have it downloaded and relatively intuitive for a person who's never received a product like this before. The creation of the account was seamless, as was accessing the bundle of merchants that Guusto currently offers, which will grow over time.

The best part of the entire web service is the dashboard which allows you to glance at everything important to an end user quickly. The robust reporting features that an admin/team owner can access help quantify engagement that isn't possible through traditional "gift card hand out" systems that I've used before.

Cons

Certain merchants have a minimum spend limit which can be limiting to the redeemer.

Pros

We love using this software! It is really easy to send gift cards, there are tons of merchants on the list and clients love receiving them!

Cons

The fees, but I get it - it's a business and they have to make money somehow. Offsets the postage fees we were paying when we mailed gift cards out.

Pros

Guusto is so easy to use! I love being able to recognize my colleagues whenever they help me out. It saves me so much time, and is super effective since they get to pick where they want to redeem it. I also like using it to thank my clients for their business. It has helped to strengthen my relationship with them.

Cons

There's nothing to not like! The app is really smooth. I've never had an issue, and everyone I've given Guusto gifts has been really appreciative.

Pros

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cons

Cant really identify any weaknesses. It has been great.

Pros

Guusto is a fun & easy way to recognize & reward your peers' hard work! Guusto has a wide variety of gift options, so you can rest assure that there will be something for everyone! Recognizing ones hard work, dedication & quality of their work is important in order to build healthy morale & maintain close, professional relationships within the workplace as well as outside of it! I can state, with 100% confidence, that Guusto's reward program is the best I have ever used! Gift giving & recognizing one's hard work & dedication is one of my favorite things to do ( being on the receiving end is a lot of fun as well. ) I highly recommend this program to anyone that is looking for an incredibly easy & super fun way to give & receive these tokens of appreciation. Also, being able to choose where you spend your dollars is a perk that ensures the receiver is able to get a gift that they will, without a doubt, be happy with! Way to go Guusto! A++!!

Cons

I have no dislikes to provide! I love everything about Guusto!

Pros

I found the site easy to navigate and very intuitive. I was able to figure out how to add funds to my personal account and understand the options in sending gifts to peers with little frustration or problems. The report page will help me easily track the gifts sent and when redeemed.

Cons

I have not been able to figure out how to transfer funds from my personal account to the team account - the site provided directions but the transfer button was not available to me. If this is not permitted by my company maybe a pop up explanation could be provided? The minimum amount to add to your personal account is a bit high unless you use the credit card option.

Pros

I did a lot a research into different companies and tested out a few - lots had prices locked behing webinar paywalls, unneccesary features (for our business), and large minium order requirements or contracts. What I like best about Guusto is the simplicity - it's so easy to use, has transparent pricing, and has lots of choices for gift recipients to chose from. The options include online gift cards, coffee shops, restautants, charity donations, and much more. Recipients can even save up to make bigger purchaes.

Cons

Hard for me to find an answer for this one!.. If there was any feature that I would like to see improves, would be payment options for ad-hoc purchases. There is a reasonable fee for credit card transactions, but the other options for bank transfers etc. require you to email over receipts and didn't seem very slick. If there were integrations to mainstream online payment processors or even an auto pay with bank details, I would be much more likely to have a bigger commitment.

Pros

Easy to use
Easy to navigate through
Can do on my phone

Cons

N/A There isn’t anything I didn’t like
Very easy

Alternatives Considered

O.C. Tanner

Reasons for Switching to Guusto

Employees have more options

Pros

This enables our managers to recognize people on the spot with gifts that they want. We can track and see the awards being made. Roll out was painless. Once you understand how it works, it is very easy to use as a manager awarding gifts. Empowers managers to add more funds to their accounts if they wish to do so.

Cons

The reporting capability could be improved to make it easier for us to take a standard report and share it across the leadership/management team. There are reports available and a dashboard with metrics, but I want to see common themes and statements. Or, would be nice to publish it to the whole organization so that they don't have to log in to see everyone's Guusto awards.

Pros

I am so pleased we use guusto! I send at least one gift card each week and this has been a tremendous time saver on my end (seriously, we have the longest email addresses ever! typing that in starbucks 150 times is no fun!), but also our staff members are way happier with more options than simply starbucks and tim hortons! We have 50 staff nationwide and we do gift cards each week but each staff also receives card for their anniversary and another one for their birthday... Any time I am not clear on anything, I know I get an answer right away. If I do something silly, they always point me in the right direction and never once made me feel like I should have been able to fix it on my own. Super happy with guusto!

Cons

The only con is that I did not discover them sooner!