Guusto Reviews

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews
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User Reviews Overview

About Guusto

Guusto makes it easy for HR Leaders at companies with 200+ employees to consistently reward great work and shape amazing culture. Now the #1 HIGHEST RATED recognition platform on G2! Start with a FREE ACCOUNT and being sending...

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Feature ratings

Value for Money
4.9
Features
4.9
Ease of Use
4.9
Customer Support
4.9

Browse Guusto Reviews

2,207 of 2,207 reviews
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Da'Mon
Da'Mon
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/08/2024

Good review

I love gustoo it has helped me through tough times by saving up the money i'm gifted

Pros

easy to use , allows you to reward hardworking people with something they can use .

Cons

I do not like the catalog its to small and a lot of the shops aren't everywhere .

Abel
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/08/2024

An Exceptional Tool for Employee Recognition and Rewards

Our overall experience with Guusto has been outstanding. It has transformed our employee recognition program, making it easier to reward employees and track the impact of these rewards on engagement and satisfaction. The platform’s reliability and the diverse options for rewards have made it a favorite among our team members.

Pros

Guusto is incredibly easy to use and provides a wide variety of gift card options, which makes it simple to recognize and reward employees in a way that is meaningful to them. The platform’s seamless integration and excellent customer support have made it a valuable tool in enhancing our company’s culture.

Cons

While the platform is generally intuitive, the reporting features could use a bit more customization to better fit specific needs. Some first-time users might also require a brief tutorial to navigate all features efficiently.

Tina
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 11/06/2024

Highly recommend!

Easy to use, these questions are very repetitive

Pros

The ease of gifting a card that is good for so many different places.

Cons

I don’t really have a negative, but I don’t administer it

Top Guusto Alternatives

Bianca
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2024

Easy to use

it has had a good positive feedback from staff and guests

Pros

its really easy and user friendly, quick and instant from receiving a gift card to redeeming one

Cons

sometimes it glitches and doesn't run properly

Christina
Christina
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2024

Great Experience and recognition tool!

Easy to use, employees love it, and the options to choose from gifts are things people like.

Pros

Ability to recognize colleagues and peers for their efforts and hard work, as well as give them a reward. Product is really easy to use.

Cons

Nothing really- it's user friendly and a great platform.

Oluwaseun
Oluwaseun
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2024

Customer reward with a difference

It's been awesome using a platform with so many options and accurate rewards for clients and they can pick what they want from the list to use

Pros

I like the electronic delivery, it's paperless and delivery is fast

Cons

Once you select a merchant you can not revert it

Matthew
Matthew
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/08/2024

Guusto is great!

Guusto is straightforward and useful for our team.

Pros

Guusto provides a good way to recognize coworkers.

Cons

Guusto could add more gift card options for award recipients.

Michelle
Michelle
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/08/2024

Super user friendly!

Very user friend to and super easy to use! Makes claiming gifts a breeze!

Pros

Lots of vendor options! Super easy to use and very quick process!

Cons

More vendor options…?! Would love to see more if possible. :)

Kyle
Kyle
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/08/2024

Fantastic Motivator

I'm part of a voluntary emergency response team. Since Guusto was implemented, I've noticed a lot more participation from all of the members in order to earn Guusto rewards.

Pros

Guusto serves as a great motivator for employees that participate in voluntary activities. The number of individuals that are willing to contribute has increased exponentially because of this program.

Cons

There's nothing negative to say about this program from a user standpoint.

Felix
Felix
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 23/07/2024

Great platform

Pros

I enjoy using Guusto because of the simple platform. Some simlar sites are quite complex, but this one is easy to navigate with plenty of vendor options

Cons

No dislikes for me, it works well and that's all I could ask for

Debbie
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/01/2024

Supervisor

Love it! It is fast and easy, you download from your credit card and use the ecards when you want to recognize a staff member. I use it for all my incentive and contests.

Pros

I really like using Guusto as it is fast, it save me from going shopping, I just download the ecard and send, great motivation for the team. Fast and Easy !

Cons

I would like that there would not be a download cost. that would be my only recommendation for changes.

Joseph
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2023

Excellent mechanism to reward all employees.

Guusto adapted very quickly to our needs as a company and managed to send all kinds of rewards to our employees without any limit, thanks to this platform we have been able to grant economic bonuses for various work groups of our company, in addition, I loved the function which allows me to send prizes in a general way for a specific sector, the platform allows me to send gift cards for exact sectors, such as HR or the Marketing sector. I loved the experience obtained with Guusto, I consider that I will continue using it to reward my employees for their work performance.

Pros

Guusto has been the best way we have used to send constant rewards and recognition to our employees. The first thing I liked about Guusto is the great variety of gift cards available to give an award to an employee, the platform allows me to send a specific gift card but also allows me to send a reward link to an employee, this way the employee will be able to enter that link and claim the gift card that suits their needs, for the amount sent. Guusto's reminder system works perfectly, it is able to inform me when an employee has redeemed a reward, in addition, it sends constant reminders to the employee to redeem the reward they have received. The delivery time of the prizes is instantaneous, each prize sent to my employees is received immediately, I loved that.

Cons

The first negative characteristic about this platform is that it is not possible to schedule the sending of rewards or bonuses to our employees for specific dates, the only way to send rewards within this platform is to do it manually, and despite the fact that the sending process is quite quickly, I think a function should be implemented where you can schedule the delivery of rewards for exact dates. The second negative point is that Guusto does not send alerts when we have almost no money left to send rewards to our employees, which sometims causes us to not be able to send rewards since we have not noticed that there are no funds within Guusto.

Jason
Jason
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2020

Incentives Made Easy

The backed offers reports that makes keeping track of taxable commission for employees, all the tracking is done for you automatically. Can't go wrong there. The best part though, is probably how it works with our incentive structure. Before Guusto, we had actual physical gift cards, and the type of card would rotate week over week. With Guusto, its up to the user where they'd like to spend their money. Tracking gift cards we give employees as incentive has never been easier thanks to Guusto.

Pros

Guusto has radically improved how MSi - OBTM incentives operate. The options available to our employees are always growing and the APP makes for redeeming those rewards in store a breeze. On the backed, Guusto's solution to reporting has made keeping track of funds extremely easy and the customer service is great! If you ever have a problem customer service is there to help you right away. It has a very personal feeling when you are interacting with their support team.

Cons

Honestly I can't think of something I'd say I dislike, any issues I have come down to using Internet Explorer. Those issues are still very minor and rare! Guusto is an extremely flexible service and I'm sure that if I wasn't using Internet Explorer the few bugs I've encountered wouldn't be there.

Patricia
  • Industry: Facilities Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/06/2023

Reward and Recognition for Frontline Team Members

Pros

Guusto is easy to use, and provides many of our team members lots of options! it's a great program to provide employees with rewards and recognition. They have a ton of merchants to choose from and have an option fo a printable or e-gift card!! Guusto Customer service is very attentive and helpful. They are fast at replies and help out every step of the way. I love using Guusto platform!!

Cons

As HR, we always ensure the reporting aspect is up to date. We recently encountered a problem where we weren't able to download reports and this held back from our day to day activities for sites.

Brenda
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/02/2024

Amazing Rewards Program

Who doesn't love that instant satisfaction? I can quickly give props to my pals without any waiting, and I can easily keep tabs on all the rewards sent and received. The system even gives me a heads up when someone cashes in a reward and tells me who it was! The whole program is super organized and neat. I also dig the fact that I get to choose the amount I want to send – customization is a piece of cake.

This program is awesome for both work and personal use! Whether it's a professional acknowledgment or a gift for friends and family, you've got flexible options. Forget about hitting up a physical store for gifts – Guusto lets you do your gift-giving online. Thanks to the user-friendly app, you can do it from absolutely anywhere, which not only makes it super convenient but also a massive time-saver. Plus, this way of recognizing and giving gifts has cut down on admin and shipping costs – it's also eco-friendly!

Pros

Guusto is a blast and a hassle-free way to acknowledge and reward your colleagues for their hard work! With a diverse range of gift options, you can be confident that there's something for everyone. Recognizing the dedication and quality of someone's work is crucial for boosting morale and nurturing strong professional relationships, both within and outside the workplace.

I can say without a doubt that Guusto's reward program is the best I've ever come across! Personally, I love giving and receiving tokens of appreciation, and this program makes it super enjoyable. I wholeheartedly recommend it to anyone looking for an incredibly easy and fun way to give and receive these little gestures of gratitude. The freedom to choose where your dollars go is a fantastic perk, ensuring the recipient gets a gift they'll truly be happy with.

Cons

I can't really think of anything that I didn't like. Everything functioned smoothly.

Vito
  • Industry: Individual & Family Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/06/2020

Great cost effective product

The experience has been great. Their team has made it really simple to roll out. Customer support is quick to respond to any questions.

Pros

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cons

Cant really identify any weaknesses. It has been great.

Response from Guusto

Hi Vito,

Thank you for taking the time to provide a review! We look forward to continuing to power your recognition programs. Reach out anytime if we can be any help or would like to see anything added to our product roadmap.

Muucho Guusto,

Emma

Replied 11/07/2020
Sara
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2023

i love Guusto

Pros

I can't say enough good things about Guusto! This platform has completely revolutionized the way I approach gift-giving. The variety of options and the user-friendly interface make it a joy to use.

One of the standout features for me is the extensive selection of gift cards from top-notch brands. Whether it's for a colleague, friend, or family member, I can always find the perfect gift that suits their preferences. The personal touch of being able to attach a thoughtful message to each gift card adds a warm and heartfelt element to the entire experience.

Cons

While Guusto has some positive aspects, there are a few areas where it falls short. One notable drawback is the limited selection of smaller, local businesses in their gift card offerings. I'd love to see a more diverse range of options, especially for those who prefer to support local establishments.

Dawn
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2019

Guusto makes on-the-spot recognition easy!

Pros

This enables our managers to recognize people on the spot with gifts that they want. We can track and see the awards being made. Roll out was painless. Once you understand how it works, it is very easy to use as a manager awarding gifts. Empowers managers to add more funds to their accounts if they wish to do so.

Cons

The reporting capability could be improved to make it easier for us to take a standard report and share it across the leadership/management team. There are reports available and a dashboard with metrics, but I want to see common themes and statements. Or, would be nice to publish it to the whole organization so that they don't have to log in to see everyone's Guusto awards.

Response from Guusto

Hi Dawn, thank you so much for leaving us a review! It's great to hear that Guusto has made real-time recognition easy and impactful for you. We're so glad onboarding was a breeze :) As for the reporting feature, you can always export the Gift Report into an excel file that you can share with your team! Feel free to contact our support team and they'd be happy to help you find these reports. Muucho Guusto!

Replied 23/12/2019
Slavka
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2019

Awesome service!

Pros

I am so pleased we use guusto! I send at least one gift card each week and this has been a tremendous time saver on my end (seriously, we have the longest email addresses ever! typing that in starbucks 150 times is no fun!), but also our staff members are way happier with more options than simply starbucks and tim hortons! We have 50 staff nationwide and we do gift cards each week but each staff also receives card for their anniversary and another one for their birthday... Any time I am not clear on anything, I know I get an answer right away. If I do something silly, they always point me in the right direction and never once made me feel like I should have been able to fix it on my own. Super happy with guusto!

Cons

The only con is that I did not discover them sooner!

Response from Guusto

Hi Slavka, thank you for leaving us a review. We're so glad to hear Guusto has made your life easier! We know that people love the flexibility of choosing what they want- it's great that your team feels the same way! Feel free to reach out any time you have questions, our support team is more than happy to help. Muucho Guusto :)

Replied 24/10/2019
Kristen
Kristen
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 23/05/2024

Great option for automated team gifting

Pros

We liked the automated features, sending gift cards out on anniversaries and birthdays to our entire team without having to manually schedule them.

Cons

Setting up the platform takes a little time

Christel
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/12/2019

We love Guusto... we really do!

The only thing I have to add is that I cannot get the Gusto cards out fast enough! Alot of our employees are constantly on the look-out for them. They really enjoy the options, regardless of where they live.

Pros

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

Cons

I really can't think of anything for the moment.

Response from Guusto

Hi Christel, thank you for the amazing review! We're so glad to hear Guusto has made recognition a breeze for you, and that your people love Guusto gift cards- it's why we do what we do. Our success team is always happy to help, feel free to reach out at any time! Muucho Guusto :)

Replied 04/12/2019
Jordan
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2020

Great Tool for Increasing Employee Recognition

Overall, we have had a great experience with Guusto. I have worked directly with [SENSITIVE CONTENT HIDDEN] when we were looking into the tool and they were always available to talk or to answer my questions. I have working with [SENSITIVE CONTENT HIDDEN] on many occassions and she has helped me troubleshoot, and has assisted in obtaining alternatives during this uncertain time. Great customer service from the whole team!

Pros

What we like most about this software is that it is easy to use, has a nice user interface and provides us with a great tool to not only recognize our employees, but our employees can recognize each other.

Cons

The only thing I would change is the option to have a lower gift amount then the minimum $10.

Response from Guusto

Hi Jordan,

Thanks so much for your awesome review! We are so glad to hear that Guusto has provided a positive user experience for you, and that your employees love being able to recognize their peers too!

The minimum gift value has recently been lowered to $5! Feel free to give it a try next time you send a gift ;)

Please feel free to reach out to our support team if you need anything in the future. Thanks for being an awesome Guusto member :)

Replied 23/06/2020
Gaurav
  • Industry: Package/Freight Delivery
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/08/2020

"Amazing options to choose from. All the big players (merchants) under one roof."

I don't need to provide my colleagues/sub-ordinates with choosing from the limited gift cards as Guusto have lots of (almost all) merchants one can imagine. And I believe that would be the most important thing that I realized on this platform.

Pros

The website navigation tools are so easy to use and select and the excellent part is the options to choose from in terms of different merchants.

Cons

All good so far but would post my experience as time goes by.

Response from Guusto

Hi Gaurav,

Thanks for leaving us a review, we're so glad to hear that you love using Guusto! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :)

Muucho Guusto,

Emma

Replied 28/08/2020
Harpreet
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2019

Easy to use

awesome

Pros

Easy to use
Fast
User friendly
Lot of vendors to choose from

Cons

Should have a save button just in case if you have to exit in the middle of sending the card

Response from Guusto

Hi Harpreet, thank you for leaving us a review! We're glad Guusto has made recognition simple and impactful for you. Feel free to reach out if you have questions anytime. Muucho Guusto :)

P.S. We love our gift card vendor options too! ;)

Replied 04/12/2019
Maia
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/02/2021

Great Platform for buying gift cards

Great experience, very convenient and so easy to use. Will recommend and also will be buying employee gifts on this site going forward.

Pros

The ease of transaction. Very easy to use. User friendly. Love the large amount of merchant to choose from where you can buy for a specific merchant or you can let the gift receiver pick their own merchants. You can pick your own schedule date and also upload your own unique design. I also like how
You can personalize your gift card.

Cons

The fees if you have less than $500 on your account and want to buy a gift card for less than $500 and your account has no funds and you want to use your credit card.
You also can’t edit your purchase you have to cancel and rebuy.
You can’t change your reschedule date. You have to cancel transaction and rebuy.

2,207 reviews