User Reviews Overview

About ConexED

ConexED is a cloud-based solution designed to assist students and faculties at higher education institutions and small to midsize businesses with appointment scheduling, video meeting and team communication. Features include...

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Feature ratings

Value for Money
4.5
Features
4.4
Ease of Use
4.5
Customer Support
4.6

Browse ConexED Reviews

96 of 96 reviews
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Henry
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2019

More features for in person meetings

Extremely easy to work with. We've managed to bring up ideas or needs and they were very quick to respond.

Pros

Ease of use. Able to embed helpful cafe cards makes this much easier to use than simple zoom meetings. Can expand for multiple departments.

Cons

Right now we are juggling between this software and SARS. SARS handles the in person appointments best. At the same time I'm sure we're not the only institution that wants to drop SARS. If Conexed focused more on a friendlier in person appointment setup you'd get even more interest.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 09/04/2019

Campus Calibrate for a large counseling office

Using Campus Calibrate is taking some getting used to. The staff at ConexEd have been incredibly helpful and accommodating to our staff and faculty to help us get Campus Calibrate up and running. We are a large department with 50-60 counselors/advisors, and I sometimes think that this software isn't built to show more than 5-8 schedule in a comfortable view. They have made many updates and fixes to help our appointment processes run smoothly. We appreciate all their efforts and assistance!

Pros

What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc.

Cons

If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time.

A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information.

When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name.

The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone.

Deja
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

3
Reviewed on 14/09/2021

conexed review

Pros

The way it is interactive is very nice. It helps me get my work done and it's very easy to navigate.

Cons

None that I am aware of. I only use this for my classes and to help other students on my campus.

Top ConexED Alternatives

Judy
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/04/2019

Great product but needs improvement

I find the product to be easy to use and find that any issues we may have, we can contact the staff who are more than willing to listen and provide us with feedback.

Pros

It is web-based and it is fairly easy to use--as long as the user (student) reads the instruction. There are a lot of great features such as captioning and camera to interact with the student. I also like the shared screen for both the moderator and the students.

Cons

There are some unnecessary extra steps that are being worked on. I am still waiting for the iOS release -- many students use their iPhone to try to connect so we have been patiently waiting for the release of this. The calendar section is a bit complicated and can be simplified for ease of use.

Response from ConexEd

Thanks for your feedback, Judy!

I'm happy to announce that our first iPhone app is now available in the App Store. Using the app students can now see upcoming meetings and attend Cafe meetings on their iOS device.

You can find it here: https://itunes.apple.com/us/app/conexed/id1208098450?mt=8

Replied 29/04/2019
Robert
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2019

My review after 2-year use of ConexED.

Overall, I love the tool with the exception of the Cons I pointed out above. If these could be addressed, that would be great.

Pros

I like most the ease of use for both students and myself as a counselor. Also, I'm able to mark/highlight areas on forms uploaded from my ConexED library as I'm working with students online. The students can download what we went over on these forms into their computer. I like that students can wait in a lobby while I'm currently working with another student.

Cons

1) The playback of recorded sessions is slow.
2) I cannot record my written work on the White Board and my power point presentations.
3) It's an expensive tool especially when Confer Zoom is free for California Community Colleges.

Hillary
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 09/09/2021

My experiences using ConexED.

I feel that ConexED was helpful with my continued communications with my job and school during the pandemic.

Pros

It was extremely helpful to allow me to continue working during the pandemic. I was still able to assist other students and attend important meetings.

Cons

I think mobile device usage could be easier. I had a hard time seeing the left column and all of the departments on the screen at the same time.

Mark
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/04/2019

Campus Calibrate

I have found that it is extremely helpful. I know people complain about it but I find it is because they aren't playing around with it.

Pros

I love how easy it is to use. Super user friendly.

Cons

I wish i was able to change settings better. Sometimes I have to reach out to get it changed.

Brenda
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2021

Great software!

Very satisfied with the service!

Pros

Virtual classroom and scheduling appointments for meeting through video conference is great!

Cons

No comment . I don't see downsides to this software. Everything was great!

Ariana
  • Industry: Higher Education
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/07/2019

Student Perspective

It made things a lot easier for my online class and I looked forward to using it because it was helpful, I really hope more classes utilize this software.

Pros

I was able to communicate with professor easily and other classmates as well. Easy access to assignments to review with the professor face to face.

Cons

Needed a little guidance on where to go to find things to use but it was still pretty explanatory.

Angelique
  • Industry: E-Learning
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 26/04/2019

ConexEd- Cranium Cafe game changer!

Overall I have had an amazing experience with ConexEd team! They have been super supportive and made the transition process for our department very smooth.

Pros

ConexEd is a one stop shop! Once you get the hang of the platform it is really easy to use. The platform is generally user-friendly and the support team is amazing at tailoring everything to your exact needs!

Cons

The only issue I have seen is the initial set up and use for our students. There is a bit of a learning curve but a quick video tutorial should help ease the issues.

Lilit
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 17/09/2021

overall nice product

Pros

The software is easy to use, and I like that the students are now organized based on the wait time

Cons

I don't think there is a way to see the students' perspective to help them navigate. Also, it tends to give issues when Apple devices are used

Trisha
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 15/09/2021

Overall ConexED Experience

Pros

I like that it allows me to instantly contact people or schedule meetings and have video chats. I also like that I can contact multiple departments if needed .

Cons

I feel like it could be a little more user friendly. It took me some time to get use the the features, for example, when I scheduled a meeting with someone and I needed to log in to that meeting, I often would get confused on how to access the meeting.

Debra
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2019

Instructors -

*I had a troubleshooting with the video. I had to close Safari and opened Google Chrome to allow the video to set in place. Often, the video is a bit blurred.

Pros

I like to see who are the instructors for the ASL Program and to identify the ASL Pal with the schedule. I like how it is in the system.

Cons

*Sometimes, the person will request a schedule in the last minute. The schedule should be posted at least 48 hours.

Airel
  • Industry: Higher Education
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
N/A

5
Reviewed on 09/09/2021

ConexEd

Overall I have had a good experience using ConexEd. The only reason I don't give it a 10/10 is due to that "make appointment" feature which is my only complaint.

Pros

I like that it is easy to use. I also like the "waiting room" feature that allows you to see your place in line. When it is your turn you are easily connected to the person you wish to speak to.

Cons

I don't favor the "make appointment" feature because it doesn't always work. It could be a connection or server error but I have found this to be very frustrating sometimes.

David
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2021

Elac

Pros

Allows me to connect with counseling and financial services.

Cons

Difficult to schedule appointments at times.

Spencer
  • Industry: Education Management
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2021

Great for students, teachers, and admin

Pros

ConexEd has allowed me to present, learn, and interact with others from the comfort of my own home smoothly. This app has allowed me to do so with very few bugs, mishaps, and it never falls through on bad connections.

Cons

I haven't had any mishaps while using the app so far, however I have heard some complain about the chat feature lag.

Jessica
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/04/2019

Campus Calibrate at ECC

It’s been great thus far.

Pros

The software is very customizable and easy to access anywhere.

Cons

Like all technology, there are glitches.

Myriam
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 29/05/2019

Excellent for instructors and eLearning classes

Pros

Easy to use for students and instructors. Most commands are intuitive. The connection is stable. I like the fact that some diagrams and documents can be stored for future meetings on the same topic. The interaction is close captioned allowing UDL. Even if some words are not well understood by the system because they are scientific terms, it can be corrected and is a minor nuisance.

Cons

The digital pen on the surface was not as responsive as I would wish.

Bryan
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 14/09/2021

Review

Pros

Easy with online format and scheduling appointments

Cons

Advisors are rarely available or always have their away message up

Candice
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 10/09/2021

My experience after a year of using ConexED

Pros

I loved that there was a virtual lobby which came in handy many times when I needed quick answers that I didn’t necessarily need to enter an entire meeting for. I also love the ability for sharing documents and files directly between those within the video conference.

Cons

I feel that the overall interface was very dull and could use some more color or more of a modern approach.

Sean
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 14/09/2021

Chaffey College student

Have not experienced any major issues. Good to use overall.

Pros

It’s convenient to use and relatively easy to navigate.

Cons

The overall design of the page did not feel together, still feels like it’s a beta.

LaNiece
  • Industry: Education Management
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2021

Review

Pros

The software makes it easier to communicate with each other and exchange forms in an educational environment.

Cons

As of right now I have no complaints on the software.

Maria
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 09/09/2021

Review

Good experience

Pros

Able to meet with counselors and communicate

Cons

There were often times when I had trouble accessing my meeting

Jeremiah
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2021

ConexEd Performance Evaluation

My overall experience with ConexEd is excellent. I was able to find the admin, faculty, staff, professor(s), or counselor(s) I needed. I was able to tell if they were online or not. I had the option of having a live meeting with them if they were online. Along with leaving them a message in the future if they weren't online.

Pros

I can see all the options of admin, faculty, staff, professors, and counselors from the college I go to. I can schedule appointments and email them if I ever need to. It also shows if they are "online", "offline", etc.

Cons

I don't have anything that I liked least about this software. Everything in the software performs just fine.

Amanda
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 09/09/2021

Convenient, simple & easy.

Pros

It makes it easy for the administrator. A lot of students try to schedule counseling appointments and this software makes it easy for both students/counselors

Cons

Nothing! It is a simple and easy software to use!

96 reviews