ConexED Reviews

Pros

Ease of use. Able to embed helpful cafe cards makes this much easier to use than simple zoom meetings. Can expand for multiple departments.

Cons

Right now we are juggling between this software and SARS. SARS handles the in person appointments best. At the same time I'm sure we're not the only institution that wants to drop SARS. If Conexed focused more on a friendlier in person appointment setup you'd get even more interest.

Pros

What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc.

Cons

If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time.

A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information.

When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name.

The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone.

Pros

The way it is interactive is very nice. It helps me get my work done and it's very easy to navigate.

Cons

None that I am aware of. I only use this for my classes and to help other students on my campus.

Pros

It is web-based and it is fairly easy to use--as long as the user (student) reads the instruction. There are a lot of great features such as captioning and camera to interact with the student. I also like the shared screen for both the moderator and the students.

Cons

There are some unnecessary extra steps that are being worked on. I am still waiting for the iOS release -- many students use their iPhone to try to connect so we have been patiently waiting for the release of this. The calendar section is a bit complicated and can be simplified for ease of use.

Pros

I like most the ease of use for both students and myself as a counselor. Also, I'm able to mark/highlight areas on forms uploaded from my ConexED library as I'm working with students online. The students can download what we went over on these forms into their computer. I like that students can wait in a lobby while I'm currently working with another student.

Cons

1) The playback of recorded sessions is slow.
2) I cannot record my written work on the White Board and my power point presentations.
3) It's an expensive tool especially when Confer Zoom is free for California Community Colleges.

Pros

It was extremely helpful to allow me to continue working during the pandemic. I was still able to assist other students and attend important meetings.

Cons

I think mobile device usage could be easier. I had a hard time seeing the left column and all of the departments on the screen at the same time.

Pros

I love how easy it is to use. Super user friendly.

Cons

I wish i was able to change settings better. Sometimes I have to reach out to get it changed.

Pros

Virtual classroom and scheduling appointments for meeting through video conference is great!

Cons

No comment . I don't see downsides to this software. Everything was great!

Pros

I was able to communicate with professor easily and other classmates as well. Easy access to assignments to review with the professor face to face.

Cons

Needed a little guidance on where to go to find things to use but it was still pretty explanatory.

Pros

ConexEd is a one stop shop! Once you get the hang of the platform it is really easy to use. The platform is generally user-friendly and the support team is amazing at tailoring everything to your exact needs!

Cons

The only issue I have seen is the initial set up and use for our students. There is a bit of a learning curve but a quick video tutorial should help ease the issues.

Pros

The software is easy to use, and I like that the students are now organized based on the wait time

Cons

I don't think there is a way to see the students' perspective to help them navigate. Also, it tends to give issues when Apple devices are used

Pros

I like that it allows me to instantly contact people or schedule meetings and have video chats. I also like that I can contact multiple departments if needed .

Cons

I feel like it could be a little more user friendly. It took me some time to get use the the features, for example, when I scheduled a meeting with someone and I needed to log in to that meeting, I often would get confused on how to access the meeting.

Pros

I like to see who are the instructors for the ASL Program and to identify the ASL Pal with the schedule. I like how it is in the system.

Cons

*Sometimes, the person will request a schedule in the last minute. The schedule should be posted at least 48 hours.

Pros

I like that it is easy to use. I also like the "waiting room" feature that allows you to see your place in line. When it is your turn you are easily connected to the person you wish to speak to.

Cons

I don't favor the "make appointment" feature because it doesn't always work. It could be a connection or server error but I have found this to be very frustrating sometimes.

Pros

Allows me to connect with counseling and financial services.

Cons

Difficult to schedule appointments at times.

Pros

ConexEd has allowed me to present, learn, and interact with others from the comfort of my own home smoothly. This app has allowed me to do so with very few bugs, mishaps, and it never falls through on bad connections.

Cons

I haven't had any mishaps while using the app so far, however I have heard some complain about the chat feature lag.

Pros

The software is very customizable and easy to access anywhere.

Cons

Like all technology, there are glitches.

Pros

Easy to use for students and instructors. Most commands are intuitive. The connection is stable. I like the fact that some diagrams and documents can be stored for future meetings on the same topic. The interaction is close captioned allowing UDL. Even if some words are not well understood by the system because they are scientific terms, it can be corrected and is a minor nuisance.

Cons

The digital pen on the surface was not as responsive as I would wish.

Pros

Easy with online format and scheduling appointments

Cons

Advisors are rarely available or always have their away message up

Pros

I loved that there was a virtual lobby which came in handy many times when I needed quick answers that I didn’t necessarily need to enter an entire meeting for. I also love the ability for sharing documents and files directly between those within the video conference.

Cons

I feel that the overall interface was very dull and could use some more color or more of a modern approach.

Pros

It’s convenient to use and relatively easy to navigate.

Cons

The overall design of the page did not feel together, still feels like it’s a beta.

Pros

The software makes it easier to communicate with each other and exchange forms in an educational environment.

Cons

As of right now I have no complaints on the software.

Pros

Able to meet with counselors and communicate

Cons

There were often times when I had trouble accessing my meeting

Pros

I can see all the options of admin, faculty, staff, professors, and counselors from the college I go to. I can schedule appointments and email them if I ever need to. It also shows if they are "online", "offline", etc.

Cons

I don't have anything that I liked least about this software. Everything in the software performs just fine.

Pros

It makes it easy for the administrator. A lot of students try to schedule counseling appointments and this software makes it easy for both students/counselors

Cons

Nothing! It is a simple and easy software to use!