iClassPro Reviews

Pros

General Setup is easy to set up and make classes and billing.
Able to send billing statements, and messages to all the clients.

Cons

Wish we could make custom reports.
Wish there was a color blind option when viewing past due balances on family screens.
When a trial or make up - Would like to make a note to the trial record.
Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.

Pros

I love the ease of access once everything is set up. Coaches can take roll and keep up to date on student info rather easily. Skills tracking is available on the app, but not quite as easy to use.

Cons

As the person responsible for printing out the reports, I have an issue with the format of reports. They are not always easy to get looking like they should and some are hard to get what you want. There are also little issues I do not like. The entering of payments is a little tedious at times. We have also had a few issues with the time clock not working correctly.

Alternatives Considered

Jackrabbit Gymnastics

Reasons for Choosing iClassPro

Needed an online platform to make it easier on office staff and customers.

Reasons for Switching to iClassPro

Other gym owners that I trust sold me on IClass Pro.

Pros

That ipartypro is compatible and my customers can easily book parties and add additional items onto the basic party package.

Cons

-I do not like that there is no point of sale and I still have to us paypal in the store. I would like something that I can use for walk up open play sales and not have to enroll/register a family.
-I do not like that the reports section won't tell me what my daily sales are and in what areas. I want a functional useful report system, and I'm not getting it from iclasspro. I am an indoor playground that does classes in 8 week sessions, not a studio or gym with year long enrollments.
-The report system should be able to tell me how many children enrolled in which classes and how much money came in from those children for those classes. It should do the same for birthday parties. I should be able to set dates for a period of time. A year, a month, a custom time frame.
-I cannot change the photo attached to the parent portal, though I have tried for the past four months.
-I would prefer to use html and have parents book directly from my website instead of being directed to the parent portal.
-The promo codes are useful and yet a pain to activate and they never seem to work right. Why do we have to turn them on for every class when we are copying currently set up classes?

Pros

Easy to set up and train others to use. Constantly improving.

Cons

We use the discount schedule feature they offer which works amazing well for blending the prices for all of the programs we offer. However, the parent portal cannot display our prices correctly because we use this feature.

Alternatives Considered

Jackrabbit Gymnastics, The Studio Director, SmartRec and Dance Manager

Reasons for Switching to iClassPro

Price. Jackrabbit was too messy, making you delete students to keep your price down. Amilia at first glance is very attractive but then they charge you a 1% fee which then makes them over 10 times more expensive than Iclasspro. Iclasspro is hands down the best, there is no comparison!

Pros

IClass Pro continues to update and add new services and customer service is always on top of servicing their customers.

Cons

I wish reports could be customized to better help us with sign in sheets.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing iClassPro

Cost

Switched From

Jackrabbit Gymnastics

Reasons for Switching to iClassPro

IClass Pro is a better option for the gymnastics industry. It allows us to keep up with every thing we do.

Pros

Our business is constantly seeking ways to improve the way we offer our services to our customers, and the iClassPro software is no different. There are always new features being added that simplify the process of registering, paying, scheduling, and managing classes and staff.

Cons

It's difficult to find faults with the software. The ability to create a custom registration charge table would be appreciated, as the registration fee at our facility is not the same for a second or third child, as it is for the first.

Alternatives Considered

Jackrabbit Gymnastics and Mindbody

Reasons for Switching to iClassPro

The user interface for the staff and parent portal seemed more intuitive in iClassPro.

Pros

I love the ease of the system, especially for those that are not computer literate. I do love the reports for the most part.

Cons

I do not like that we do not have an option to have 2 ledgers on an account. For example: we have a client that will have a tuition account and they may also have a meets account. These two are separate because one is a booster fee. I cannot see my class numbers on one page as a graph. Also, we would love to have the Point of Sale option for those who cannot use the iclass credit system.

Alternatives Considered

Jackrabbit Gymnastics

Reasons for Choosing iClassPro

The price and the functionality of the program.

Reasons for Switching to iClassPro

The price and the product itself was the closest to what we were looking for.

Pros

We’ve never been able to take credit cards before and this program allows us to do so. Everything is all in one place- parent info, student info, payment info, registered classes. One database for all our records.

Cons

Currently, you cannot save additional files to each student. We have a few special needs student that need a doctors note for participation. We cannot store these copies on their files and have to keep hard copies. It’s also somewhat hard to set up. But they set up multiple meeting with you with a customer service rep to get your classes and software set up. It’s a little confusing for the first few months but once you get the hang of it, it gets even better!

Pros

Ability to navigate the site. Ability to get to clients, students and classes multiple ways. Ease of adding charges to accounts.

Cons

Lack of report filter options. Party pro is not fully integrated - can't save credit cards from parent portal.

Alternatives Considered

Jackrabbit Gymnastics

Reasons for Choosing iClassPro

Iclasspro being an online option at the time.

Reasons for Switching to iClassPro

Overall look of iClassPro and ease of moving around the program.

Pros

The family account management. Seeing when classes are open. The customer being able to sign up for classes. The skill tree feature.

Cons

I would like a few more reports. A way for customers to have charges added when they sign up for quicker payments. Ability to print or remind customers about upcoming classes/camps. Instructor substitutions.

Alternatives Considered

Jackrabbit Swim

Reasons for Choosing iClassPro

Loss of features accompanied by a huge price increase. No family relations in the he system. Website and app do not share enough of the same features

Switched From

Mindbody

Reasons for Switching to iClassPro

Jackrabbit is priced per customer. That gets very pricey for a growing company.

Pros

I like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well.

Cons

- I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20.
-Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts.
-Wish you could access the family icon from the classes page where it shows the students enrolled in the class.
-The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V.
-When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not
- We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o
- Wish that there was a search box for key words for past emails sent
-Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge.
- Wish that I had the option to set a date for all cards on file to run at the same

Pros

LOVE the user interface - we've explored the "other" options out there, but continue to absolutely adore the interface that iClass offers. I have also starting using the party booking software - which has saved me a lot of time and energy! The ability to have parents book their own parties online has increased our business as well! Customer service has always been a deal breaker for me personally. I will always continue to use a company/ business if they offer amazing customer service, and I have always been impressed with iClass' customer support.

Cons

There are some pretty big things we would love to see happen the next couple of updates, and I probably submit a new idea a couple times a month. One of the biggest things is the waiver.. We LOVE that parents can do it online, but having a kiosk interface that parents can quickly update while they are here at the gym, and having the ability to QUICKLY look up (during busy Open Gym & Birthday parties) whether or not it is current/ valid would be HUGE. Another big thing we are dying for: being able to send out the fun certificates that say the child has passed the class, but being able to type in/ select the class that they should move into next!!

Pros

It is very comprehensive and covers most of the bases. It is extremely convenient to have all of our enrollment, client communication, billing and more all in one place. The customer support is excellent and they are frequently updating, fixing problems and adding new features.

Billing and payment processing is highly effective.

Cons

There are a few holes that we would like to see filled that would help us better serve our customers. We would like to see a private lesson scheduler as there is currently not a user friendly way to set up single, one-on-one sessions with an instructor (we currently use the camp section but it is tricky and presents several issues.) There is also not a way to sell (book and charge) for a single class or single day of camp (you can set up a POS for these things but it then doesn't record the enrollment or attendance.) It would be nice to set up a price per day in camps (if there is, we haven't figured it out.)

We are anxiously waiting for the kiosk app to come to Android, but are told that it is on the way.

The merchant service processing fees feel a bit high, but in the end it is worth it. Would be nice if they offered reductions for long-standing or high-volume customers, but it is most likely the same anywhere. Being able to integrate a card processing service of choice would be nice, but understandably unlikely.

Pros

The sheer number of features is impressive. There are so many ways to sort students, based on their class, enrolment dates, any amount owing, and more! There are also many great features that reduce the workload of administration staff: group SMS or group email, again with so many ways to select only the families that meet your criteria. The financial side is good too, reducing the stress of taking payments.

Cons

There isn't much not to like about this software however there are some things that aren't particularly well explained or documented. For example, my club had previously set up auto enrolments and set the program to automatically charge an annual registration fee on enrolment. We turned off auto enrolments and then a year later tried to delete the registration fee category. I couldn't delete, but i also couldn't see a way to change it because auto enrolments were now turned off. Support was helpful in this, and the problem was easily fixed.

Pros

We love how easy it is to enter classes, take roll and communicate with parents. The Parent Portal is so easy for parents to use and all information is there at their fingertips. We love the way we are able to take attendance and keep up with students and skills.

Cons

I do not like the fact that iClassPro does not integrate with Quickbooks. This makes for an accounting nightmare. I am very ready for a fix for this issue. While I love all the report options that are available because this is not an accounting based software some of the reports do not give you correct information. For example, I cannot run an accounts receivable report for just one of our departments. This is information that I need but cannot get from this report. It does not matter if you choose one department you still get the total for all the departments. There are other small issues that the program has that are problem areas for accountants. However, the good far outweighs the issues I have with accounting.

Pros

Online booking system is awesome, when it works.
Don't like how often we have errors with the payment processing and we are charged every time.
Having a partnership with an Australian gateway would be beneficial to Australian user as we can contact them directly.

Cons

Customer service is only available during USA business hours.
Not easily adaptable to Australian services. Alot of Australian gymnastics centres use it, but some processes are not suited to our way of scheduling.
The party section does not link to the customers account well. There is no way of telling what date the party is on, by looking at the customer financial section, you have to search the party section.

Alternatives Considered

Jackrabbit Gymnastics, The Studio Director and Mindbody

Reasons for Switching to iClassPro

Seemed to cover all our needs at the time

Pros

Its ease of use is and flat rate is what drew us to use iClassPro in the first place since we started they have added so many new features without changing the price! No hidden charges will pile up on you and your database is all in one place!
It is easy to use yet I have called and messaged support so many time and they can walk me through fixes and if not fix it for me!
Everything we need is right at our fingertips! I have been able to get rid of 3 other programs just by using iClassPros features! Birthday Parties time Clock and Skill charts!!!!

Cons

Sometimes I get confused on set up (just because there are so many options) but its literally a call or email away and they message right away! Ive never been unhappy with the length of time it took to get an answer!

Pros

That is easy to see your classes, days and times. Its also easy to charge tuition. I like that its web based so we can use it on the go and that its linked to my website.

Cons

The reporting aspect absolutely sucks. You cannot get detailed reports. They keep saying its coming but to no avail. Like just getting a birthday list of the kids whose birthdays are in March and for that to be sorted chronologically from 1st to last. its just a report with the birthdays all mixed up. no order about it what so ever. On the Aging report for families who have not paid for it to be able to see what class they are in or to have the kids name on the report. But NO only the parents and what kids and parents have the same last name nowadays. What you process your payments it takes like 4 days for the money to go into your account. They said sign up with us and use our merchant account company and the funds will be available in 24 hours WRONG - 4 days!

Pros

I am a new business owner and received a recommendation to use iclass pro from another colleague. My business is small so I am only using the service for its convenience and with very basic settings. But what I like about it is that once I grow, it will be ready for me.
It's like, I am using 50% of the services, and once I need the other half, I will be able to access and benefit.

Cons

Since I am a new user, the learning curve has been pretty steep. There is SO much to learn to do and the software requires lots of details I don't know right away some times.

Pros

IClassPro is very user friendly. I have used this program for many years . IClassPro has made it easy for our customers to register and pay for the classes that they want on their own time. The dashboard on the home page is helpful by showing the number of current enrollments, a comparison to the past month of enrollments, and number of wait list students. I also love the staff features. Our staff members clock in and out daily through IClassPro Time Clock using their phone. They, also, take class attendance and do evaluations through their phone. They don't have to carry a folder of rolls. they keep their phone in their pocket until they need to take roll or do an evaluation.

Cons

Pulling a report can be a little challenging due to filters or past classes.

Pros

It's allowed us to have a central place to track students. We are able to easily communicate with all of our students and have a structured way to recruit and retain students. It's a way for us to manage and track classes.

Cons

The lack of customization is frustrating. We have unique needs as an organization because we are a nonprofit serving underrepresented groups. We've been unable to customize how students and families register. It's complicated for families to navigate the site. We also need to track demographic data such as race and ethnicity. We don't charge for classes so we are unable to access the tool, the app, which may make it easier for our families to interface with the platform. It also doesn't allow for integrations. We offer more services at StreetCode including event opportunities. We are unable to connect are events

Pros

iclasspro has made great strides in their software by making updates every month to ensure that they have functionality that is useful to the gymnastics industry.

Cons

I would like more reporting features to ensure that we can know WHO and what the customers enjoy

Alternatives Considered

Jackrabbit Gymnastics

Reasons for Choosing iClassPro

End user interaface

Pros

It is very user friendly! They are constantly making improvements and offering more and more options to help our dance studio run more smoothly. We were actually just meeting as a staff yesterday and discussing how there are so many new features and we aren't utilizing iClass to it's fullest...this is awesome!

Cons

Sometimes we are unable to run reports that would be "exactly" what we need. Typically by calling or chatting with customer support we can get something usable and close to what we were looking for

Pros

I went from doing all my gym enrollment and fee management by hand, to having an automated system in place that would execute it all for me! I couldn't hire a person to take care of a fraction of what this software does for the price I pay monthly. IClassPro was a game changer for me and allowed me to grow my business exponentially.

Cons

I like that they constantly adding new features however, once it's up and running I haven't adopted the new features as quickly as I would like.

Pros

The software is a great match for our small/medium size gym. Family set up and charging is simple. Email statements and email blasts make communicating with families that choose to accept our emails an easy process. We love using online camp and full pay set up for our day camps! The upgrades in 2018 and planned 2019 continue to bring this software where my business needs it to grow and manage customers.

Cons

The functionality of individual families emails is one of our complaints but it appears this will be addressed soon with new email templates.