AdvancedMD EHR Reviews

Pros

Working in AdvancedMD is good and it's user friendly.

Cons

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Pros

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Cons

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

Pros

I like the search engine AdvanceMd uses, I can search by keyword or code number.

Cons

The graphics are a little outdated but the softwares functionality out weighs that by far.

Pros

Once you learn your setup, it's very nice and organized.

Cons

Someone has to set it up properly, it's slow, half the time it doesn't work

Pros

AdvancedMD modules do what they were designed to do, and they do it in an efficient and well-designed flow. I had to have 5 third-party products integrated through the API of my last EHR to do what AdvancedMD does (1. send out and receive rating scales and display the results in the appointment, 2. conduct Zoom appointments, 3. have documents e-signed, 4. collect fees within the portal, 5. send out patient satisfaction surveys after our appointments and push the positive reviews to the internet). Other features of AdvancedMD includes the ability to create a treatment Team that can include outside providers, to whom notes can be automatically faxed, which is very useful (our best marketing should be our work). It also automatically notifies patients via text when prescriptions have been sent. The template system is very powerful. It includes the ability to create calculation fields. The final note uses MS Word merge fields, so in designing your final note you can pretty much do anything that MS Word can do. I designed our final note in MS Word to include the results of the depression and anxiety ratings scales in a vertical table on the left 25% or so of the page with color-coding by value of the answers against a faint background color from our logo color pallet. AdvancedMD is criticized for "hidden fees", but these are simply the costs of the modules one wants to have and use in one's iteration of AdvancedMD. The advantage of paying for the feature is that it works, and it works well.

Cons

Inexplicably for such a well thought-out and designed piece of software, AdvancedMD uses DrFirst to validate e-prescribing of scheduled medications. The EPCS function of DrFirst requires that one select each medication to be sent (Why? We selected the medications to send already...click, click, click). Then you have to enter a unique password (Why? We've signed into AdvancedMD already), and then you have to enter a 6 digit code from SymanticVIP (whatever) that expires every 30 seconds (Seriously?) tap, tap, tap, tap, tap, tap. My previous EHR, which was designed to minimize engineering costs and was very inefficient, used ID.me on the phone to authenticate sending scheduled meds. Select the meds, hit send, enter the EHR password with one click because the EHR remembered it, and on the phone a column popped up, tap it, and done. Oh, how I miss those days. AdvancedMD also does not have a duplication function for prescriptions, so if you want to send 3 copies of a CII, you have to create each one, one at a time. Yes, once sent you can use the Send w/edit function to resend them, but that brings up 3 instances to resend into which you have to enter the fill date one prescription at a time. My previous EHR entered fill dates automatically with their duplicate function. Overall, I'm glad I changed from my previous EHR to AdvancedMD, but the DrFirst-based prescribing of scheduled medications creates pain every time I use it, which is many times each day.

Pros

Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR

Cons

Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names [SENSITIVE CONTENT]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find.

Pros

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Cons

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable.

Cons

It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well.

Pros

Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.

Cons

A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Switched From

Reasons for Switching to AdvancedMD EHR

Pros

The mobile app was amazingly easy to use.

Cons

Too many choices- made workflow confusing to user

Pros

That we stopped using them and switched to Athena.

Cons

They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

I like Nuemd and I thought this would be an easy transition; however the service is NOT the same and much worse.

Cons

Transfering to Advamced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.

Pros

There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.

Cons

The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult.
I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Reasons for Switching to AdvancedMD EHR

Pros

The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Cons

Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

Pros

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

Cons

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

Pros

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Cons

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf.
I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses.
Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients.
Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money.
They also do not apply payment correctly and you request them to fix the errors , they will not respond.
AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Pros

The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.

Cons

There are still specific areas that do not allow full customization.

Pros

Has everything for most medical practices. Integrated billing.

Cons

The software is great for software technicians and highly skilled medical office staff. However, it is NOT good for therapists. I was promised software that would have OT templates I could modify to meet my needs. I was shown examples of this. I was given a sob story of how they would hold my hand through the whole process. Unfortunately, the really was extremely different! There was no software to meet my needs. The creation of forms requires a degree in coding.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

It's pretty easy to learn. They have many videos and their tech support is pretty good. They do not outsource support which was important in choosing this software.

Cons

Most of the time it's very slow. We don't use the EHR part and only the practice management side so I don't know if that would make a difference.

Pros

Any time I have had an issue or a question on how to make something work for our needs the support personnel at Advanced MD / EHR have stayed on the phone and walked me through my question until I understood everything, they would then even make suggestions on how to make it more efficient. They always seem to go the extra mile every time you need them. The whole system from the support team to the software is easy to use and very multi-functional.

Cons

More detailed Advanced MD manual with step by step instruction on how to do things with out calling support, for example the exclusions tab in the Claims Center. It would be nice to have more detailed information as to how to fix the issues and when you need to delete and re-enter a charge after making corrections. The EHR is great as it is but having the ability to "lock" or "secure" an account completely, due to a patient requesting nothing be given out to anyone at anytime.

Pros

The billing is exceptional to track payments and aging report

Cons

the telemedicine integration and lack of customer support for the clients I had. The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed and transitioned in sheer frustration to phone calls which were not reimbursed by the insurance. I have since quit using the tele med option and have a new platform and all my clients are happy and I am billing insurance effectively.

Pros

The platform features, functionality, and ease of use. Training and Customer Service is excellent!

Cons

There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!

Pros

Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.

Cons

EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything.
Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.

Pros

Having been a client for many years we have been through the "growing pains" with this company. Overall it has been a favorable relationship. AMD is always improving on the client experience. Initially I was not excited about the feature of having to create "online cases" for issues/questions/problems due to the concern for turnaround time. Overall this has turned into a positive experience as I no longer spend time calling the client line for support and the response time with a resolution is usually within 24 hours. Having an assigned Relationship Manager who is very attentive to my specific office needs has been extremely helpful.

Cons

All software companies have there issues AMD is no different but I cannot identify one specific area that I would deem a "con".

Pros

Price point very competitive, especially for a solo practice
Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse
Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff.
Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone.
They offer a credit card billing module that works great with co-payments.

Cons

There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)