Flipdish Reviews

Pros

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

Cons

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Pros

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Cons

Nothing we have found not to like in this software in 4 years of using the App.

Pros

Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.

Cons

Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.

Pros

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

Cons

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Pros

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Cons

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Pros

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

Cons

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Pros

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

Cons

I’ve no issues with Flipdish or the service that they provide

Pros

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated
Great customer support/service.

Cons

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Pros

Quick setup
Good features for loyalty and retention campaigns
Full access to customer data
Discount vouchers are useful

Cons

We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.

Pros

Support is on hand whenever needed. It is speedy service for business. It has many positives to business and marketing.

Cons

Teething issues at start but the do get resolved once highlighted quickly

Pros

The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly

Cons

the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault

Pros

Its very easy to use and anybody can work with it, its not expensive for what your getting in value and im really happy with it

Cons

Their is absolutely nothing not to like about this software its so good and eady to use its great value for money

Pros

Ease of use! Everyone who has learned about it so far has had an easy time figuring out how things work. Our workers really love how they can customize it so that it easily communicates what they want the customer to see.

Cons

No count system as of yet (was told that it was in the works). Super excited for that.

Also, since we're a restaurant, we wish there was a way to have the sides to be able to be reused for dishes that we have. It can be a little tedious to re-type everything for all the plates that our restaurant has to offer.

An example would be that we have a Barbecue Chicken plate that has two sides that it comes with which are white or brown rice and green salad or macaroni salad. Majority of our plates do have the option to choose those sides and would like to be able to maybe click and drag it in those options instead of having to re-type it in.

Pros

It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system.

Cons

Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!!

Pros

The marketing campaign options and dashboard have been really helpful with generating new and return sales. The platform and system is very user friendly and the ability to upsell items via meals etc. is really great.

Cons

To date I've encountered no problems at all.

Pros

Easy to communicate with all the staff who are so helpful always

Cons

There is nothing to say in this section

Pros

Any time we have an issue or something that needs update it is done right away. I wish there were more companies like Flipdish that would offer the same sort of service to be honest.

Cons

Until this day I genuinely don’t have any negative comments.

Pros

easy to use and very helpful staff, always there

Cons

we receiving order for our other branch store and it is confusing

Pros

End user Customer interface is very easy,
Customer service B2B is great.

Cons

Need for more reporting options and customisation.

Pros

This software is user friendly , very easy to use.

Cons

The docket can sometimes hard to read during rush hours

Pros

I like that I get emails to notify me if orders have come in, so I don't miss orders even when I'm out on the road.

Cons

There is nothing really , the only small thing I would say is it would be handy if you could update delivery & collection in one go but other than that I'm finding the system a great asset to my company

Pros

Very easy to use and to be in touch with your costumers. Thank you for making our work les stressful.

Cons

I don't have any problems with this software , very happy with the way haw it is. Well done Flipdish team.

Pros

Easy to use
User friendly
Can update easily

Cons

Once placed the order there is no option to change the order

Pros

Great to have takeout software integrated into our own website.
Easy to use forums that allow you to alter products, discounts etc - great flexibility.
Customer service has been second to none - Rep is a credit to the company.

Cons

Increased focus on the chefs notes on the printed order docket would be beneficial.
We hope for the software to become integrated into our captiva POS as promised.

Pros

I really like the support team, the guys are great, very helpfull

Cons

the website at times can be slow