Customer Communications Management

Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app... Learn more

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report... Learn more

LiveAgent is an online Help Desk platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Learn more

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features... Learn more

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action... Learn more

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions,... Learn more

Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all... Learn more

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys. HelpDesk... Learn more

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp... Learn more

Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by utilizing end-to-end encryption and self-destruct message capabilities. Telegram allows businesses to customize their... Learn more

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets... Learn more

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across... Learn more

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let... Learn more

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer interaction... Learn more

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects,... Learn more

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer communicatio... Learn more

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships. Help Scout is designed to look like a personal email. There are no ticket numbers, case numbers or... Learn more

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... Learn more

ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows... Learn more

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a... Learn more

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include... Learn more

ZoomInfo powered by DiscoverOrg provides buyer intent data and alerts to sales and marketing teams. This cloud-based solution is suitable for businesses of all sizes looking to streamline marketing initiatives and workflows. It... Learn more

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... Learn more

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key... Learn more

CallingPost is a communication management solution that helps organizations of all sizes create, send and track emergency broadcasts via voice calls, text messages or emails. It allows users to automatically detect voicemails and... Learn more

BombBomb is an online marketing platform for video emails in the cloud. It helps sales teams to connect with clients and prospects, convert leads and get referrals by sending tracking videos via SMS, email and social media... Learn more

Text Request is a business texting platform that helps users cut through the noise and connect with customers anywhere and anytime. Text Request scales with its users, from one person handling a few conversations, to thousands of... Learn more

Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance... Learn more

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... Learn more

FreeAgent is a complete CRM platform and robust work management system. FreeAgent helps teams get everything in one place, work more collaboratively to get more done, and track and improve performance. Whether it’s a deal, a... Learn more

Demandforce is a comprehensive marketing, communications, and online reputation management solution intended to help small businesses grow their customer base and generate more revenue. Demandforce uniquely combines all relevant... Learn more

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to... Learn more

Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are... Learn more

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professional... Learn more

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring... Learn more

At last, a CRM solution that truly adapts to your needs! Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its... Learn more

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver... Learn more

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists... Learn more

Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis –⁠ all in one place. Perfectly organized data that simplify your work and give you a thorough overview of your business. RAYNET CRM helps your... Learn more

ReviewInc offers business reputation management and customer experience tools to enterprises across various industry verticals, such as brand auto dealers, dental, hospitality, legal services, property management, retail stores,... Learn more

Kimoby is a leading cloud-based communication platform that offers business service departments a real-time mobile messaging and marketing communication system to streamline operations and improve communication. Kimoby’s Business... Learn more

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG,... Learn more

Have you been managing your leads, opportunities, customer’s details, etc. on excel or google sheets and are exhausted with all the manual work? If yes then as you know to amplify the success of your business, inclusion of smart... Learn more

Vidmonials is a Video Testimonials collection platform. Verified customers share their user experiences through video reviews instead of through written reviews. Companies can send feedback requests to clients that have used... Learn more

TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as bulk messages to customers. It provides special administrative controls for educational institutions to track and... Learn more

Engaging end-users with a one-stop digital experience, Moxtra is a cloud-based business interaction management solution that enables businesses to create a branded portal to maintain continuous connection with internal teams and... Learn more

Plannit is a cloud-based customer and business management application for home service companies in the SMB space. Key features include client communication management, customer and lead management (CRM), scheduling and dispatchin... Learn more

DataOceans is a customer communications management software designed to help businesses in the healthcare, finance, media, telecommunications and other sectors organize data to personalize client interactions. The platform... Learn more

Eltropy is a cloud-based digital communication software that helps lenders, credit unions, banks, debt collectors, FinTechs and other financial institutions interact with the customers via a unified portal. The platform includes... Learn more

Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management... Learn more