Speech Analytics Software

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... Learn more

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn... Learn more

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score... Learn more

Dragon Professional Individual is an on-premise speech recognition solution, which enables professionals to transcribe documents using deep learning technology. Teams can create reports and documents and import or export custom... Learn more

ELSA Speak is an English-speaking application that helps businesses utilize AI-based tools to recognize speech, evaluate and give feedback on language pronunciation and fluency. With ELSA, your team can speak English like a... Learn more

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at... Learn more

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using... Learn more

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part... Learn more

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’... Learn more

Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to... Learn more

Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables... Learn more

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all... Learn more

Snowfly is an employee engagement solution that helps businesses streamline employee recognition and satisfaction operations through incentives, rewards and gamification capabilities. It allows managers to monitor employees’... Learn more

ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for... Learn more

CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of... Learn more

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact... Learn more

ClearTouch is a cloud-hosted contact center platform provider that enhances the customer experience of organizations across financial services and insurance, healthcare, BPOs, ARM/Collections, eCommerce, and automotive, among... Learn more

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoint... Learn more

Amazon Connect - Cloud contact center. Superior low-cost customer service using machine learning. In minutes, you can set up a contact center that can scale to support millions of customers. You can use Amazon Connect to create... Learn more

INVOX Medical is a medical transcription solution that helps enables physicians to report and enter clinical information into the EHR through dictation, saving time and streamlining their workflow. In addition, dictated reports... Learn more

VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The... Learn more

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features... Learn more

Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative solutions in Voice,... Learn more

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and... Learn more

Speech recognition engine whereby users use only one provider for all speech to text needs, whether pre-recorded or live, and can scale to meet a global audience with 31 languages. Learn more

Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meeting notes, customer information, recordings and more. The application allows professionals to capture and store... Learn more

Cloud Speech-to-Text is a service that provides access to automatic speech recognition (ASR) capabilities for transcribing audio recordings, which can be useful for improving productivity and collaboration. It leverages Google’s... Learn more

POWERFUL INSIGHTS INTO THE VOICE OF THE CUSTOMER Each and every interaction in your organisation contains a wealth of powerful intelligence to help shape customer experience, compliance, and strategic planning. However,... Learn more

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says... Learn more

DeepTone Insights Anywhere is a web-based speech analytics SDK designed to help businesses detect speech, gender and language to gain insights into various metrics in human speech. Key features include audio capture, voice... Learn more

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational... Learn more

assist365 is a multilingual conversational AI that can clearly understand and respond to more than 20 languages. The well-optimized NLP and NLU engine in the assist365 deliver a human-like interaction experience to the users... Learn more

SoapBox Labs’ speech recognition technology is built for kids ages 2 to 12. SoapBox’s mission is to transform play and learning experiences for kids using speech recognition. SoapBox’s low-code, independent, and proprietary... Learn more

VoiceToScript works with Google, Microsoft and AWS cognitive services, providing =the best possible quality at very affordable price level. Combined with an easy userface. Just upload the audio or video file and get the results... Learn more

Do you want to know more about your customers? Sonar is a video-based user research platform that enables companies and agencies to do research in a fast, reliable, and consistent way. Sonar's innovative platform uses video... Learn more

Signal AI is a speech analytics solution designed to help businesses monitor customers' interactions and implement actions in real-time to improve revenue, buying experiences and conversion rates. Managers can analyze previous... Learn more

Verint® Speech Analytics™ is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls. It enables professionals to identify market trends by analyzing customer feedback... Learn more

Stratifyd is an augmented intelligence (AI) and data analytics solution that helps businesses analyze unstructured and structured datasets in real-time. It offers a speech analytics system, which allows contact centers to... Learn more

Tethr is artificial intelligence (AI)-enabled speech analytics solution, which allows call centers and various business teams to track, analyze and gain insights into customer conversations to uncover actionable insights on a... Learn more

Alvaria Engagement Analytics extends your quality management process by providing a holistic view into 100% of your speech and text interactions, easily surfacing valuable and actionable insights. By turning every conversation... Learn more

Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and... Learn more

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience,... Learn more

Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps,... Learn more

Fonetik is the latest behaviourally-informed speech analytics platform in the market designed to help businesses understand customers, and what they say and feel. Fonetik puts the power into your hands through an intuitive... Learn more

Sybill is a video call partner for sales teams. It helps accelerate revenue by bringing emotional intelligence into the sales process to understand buyers better. Teams can track prospects, manage leads, assess sentiment data and... Learn more

bluecap is an artificial intelligence (AI) meeting assistant that joins meetings to take notes and record calls, helping users to stay focused on meeting participants. bluecap also keeps working after the call is done, providing... Learn more

MeetRecord is a software that allows users to record their meeting in real-time and add it as a file to their company's Google Drive account. The software also features an easy-to-use interface, so you can easily navigate through... Learn more

Rafiki is a modern conversation and revenue intelligence platform for sales and customer success leaders. It can capture and understand what was said in your interactions across dialer, web conference calls, and emails and... Learn more

Marsview Notes automatically transcribes what’s spoken, shown and written in a live or a pre-recorded meeting. Using patent-pending AI technologies, the application writes out comprehensive notes, actions, questions and decisions.... Learn more

Supernormal is an automatic note taker for Google Meet. The moment your video call is done, Supernormal gives you the notes, full recording, and important moments. They are instantly shareable. Never takes notes again! Learn more