Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD)... Learn more

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all... Learn more

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email,... Learn more

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction... Learn more

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance... Learn more

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating... Learn more

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients'... Learn more

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part... Learn more

eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and... Learn more

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity. Your sales and support representatives will... Learn more

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and... Learn more

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with... Learn more

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all... Learn more

Klaus is a cloud-based solution, which assists customer support teams with conversation review and feedback collection. Key features include ticket management, filtered views, trend analysis, rating management, activity tracking,... Learn more

intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email,... Learn more

66% of calls are lost due to mistakes that could be prevented. Most technology gives you data telling showing you that you're losing calls, but no way to fix it. Balto is the first and only real-time guidance, which actually... Learn more

Centrical believes the frontline employee experience has the power to transform your business. That’s why our mission is to connect every part of the employee experience and make every moment actionable in a way that inspires and... Learn more

Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology... Learn more

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store... Learn more

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features... Learn more

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and... Learn more

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and... Learn more

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says... Learn more

Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and... Learn more

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational... Learn more

MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching,... Learn more

CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions... Learn more

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience,... Learn more

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RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute... Learn more

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Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line... Learn more

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Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time... Learn more

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VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite... Learn more

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Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. The platform combines quality assurance, workforce management, real-time data analysis, communications, AI coaching, predictive goal setting,... Learn more

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