Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email,... Learn more

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and... Learn more

Klaus is a cloud-based solution, which assists customer support teams with conversation review and feedback collection. Key features include ticket management, filtered views, trend analysis, rating management, activity tracking,... Learn more

66% of calls are lost due to mistakes that could be prevented. Most technology gives you data telling showing you that you're losing calls, but no way to fix it. Balto is the first and only real-time guidance, which actually... Learn more

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features... Learn more

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational... Learn more

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience,... Learn more

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MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching,... Learn more

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RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute... Learn more

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Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line... Learn more

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Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time... Learn more

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The performance of contact center agents and teams can be enhanced using the web-based quality assurance tool known as VQ Online. Create several personalized scorecards for various channels and programmes. Coaches are focused on... Learn more

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Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. The platform combines quality assurance, workforce management, real-time data analysis, communications, AI coaching, predictive goal setting,... Learn more

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GenieTalk.ai allows businesses to improve operations, boost engagement, increase conversions, deliver delightful customer experiences, and promote top-line business growth while reducing business costs. GenieTalk provides a... Learn more

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