OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

Target size

SysAid

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various... Learn more

Target size

OTRS

Overall rating

4.5
(94 reviews)

Features rating

Value for Money
4.5
Features
4.4
Ease of Use
4.3
Customer Support
4.3
View all reviews
SysAid

Overall rating

4.5
(426 reviews)

Features rating

Value for Money
4.5
Features
4.5
Ease of Use
4.4
Customer Support
4.5
View all reviews
OTRS
Not provided by vendor
  • Free Version
  • Free Trial
SysAid
Not provided by vendor
  • Free Version
  • Free Trial
OTRS
  • Cloud-based
  • On-premise
SysAid
  • Cloud-based
  • On-premise
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SysAid
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat