osTicket vs ManageEngine ServiceDesk Plus Comparison

osTicket

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be... Learn more

Target size

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management,... Learn more

Target size

osTicket

Overall rating

4.3
(52 reviews)

Features rating

Value for Money
4.8
Features
4.2
Ease of Use
4.3
Customer Support
4.0
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ManageEngine ServiceDesk Plus

Overall rating

4.4
(207 reviews)

Features rating

Value for Money
4.3
Features
4.4
Ease of Use
4.2
Customer Support
4.2
View all reviews
osTicket
  • Free Version
  • Free Trial
ManageEngine ServiceDesk Plus
  • Free Version
  • Free Trial
osTicket
  • Cloud-based
  • On-premise
ManageEngine ServiceDesk Plus
  • Cloud-based
  • On-premise
osTicket
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ManageEngine ServiceDesk Plus
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat