osTicket vs Freshdesk Comparison

osTicket

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be... Learn more

Target size

Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk... Learn more

Target size

osTicket

Overall rating

4.3
(52 reviews)

Features rating

Value for Money
4.8
Features
4.2
Ease of Use
4.3
Customer Support
4.0
View all reviews
Freshdesk

Overall rating

4.5
(3,289 reviews)

Features rating

Value for Money
4.4
Features
4.3
Ease of Use
4.5
Customer Support
4.5
View all reviews
osTicket
  • Free Version
  • Free Trial
Freshdesk
Not provided by vendor
  • Free Version
  • Free Trial
osTicket
  • Cloud-based
  • On-premise
Freshdesk
  • Cloud-based
  • On-premise
osTicket
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat