OTRS vs SysAid Comparison

OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

Target size

SysAid

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action... Learn more

Target size

OTRS

Overall rating

4.4
(88 reviews)

Features rating

Value for Money
4.4
Features
4.4
Ease of Use
4.2
Customer Support
4.3
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SysAid

Overall rating

4.5
(439 reviews)

Features rating

Value for Money
4.6
Features
4.5
Ease of Use
4.4
Customer Support
4.5
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OTRS
Not provided by vendor
  • Free Version
  • Free Trial
SysAid
Not provided by vendor
  • Free Version
  • Free Trial
OTRS
  • Cloud-based
  • On-premise
SysAid
  • Cloud-based
  • On-premise
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SysAid
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat