Freshdesk vs ServiceNow Customer Service Management Comparison

Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk... Learn more

Target size

ServiceNow Customer Service Management

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the... Learn more

Target size

Freshdesk

Overall rating

4.5
(3,284 reviews)

Features rating

Value for Money
4.4
Features
4.3
Ease of Use
4.5
Customer Support
4.5
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ServiceNow Customer Service Management

Overall rating

4.3
(149 reviews)

Features rating

Value for Money
4.1
Features
4.3
Ease of Use
4.0
Customer Support
4.2
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Freshdesk
Not provided by vendor
  • Free Version
  • Free Trial
ServiceNow Customer Service Management
  • Free Version
  • Free Trial
Freshdesk
  • Cloud-based
  • On-premise
ServiceNow Customer Service Management
  • Cloud-based
  • On-premise
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ServiceNow Customer Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat